director of operations office manager new business coordinator resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Well-organized Administrative professional bringing excellent multitasking abilities developed over 20 years of Clerical experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures. Proficient in Microsoft Office with expertise in database management. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Policy and Procedure Modification
Expense Reporting
Team Leadership
Administrative support
Office & Business administration
Excellent multi-tasking ability
Clerical support
Mail handling
Organizational skills
Scheduling
Clear oral/written communication
Education
Bessemer State Technical Bessemer, AL, Expected in ā āNo Degree:Accounting - GPA:
Montevallo High SchoolMontevallo, ALExpected in ā āHigh School Diploma: - GPA:
Bessemer State Technical Bessemer, AL, Expected in ā āNo Degree:COBOL / Data Concepts - GPA:
Certifications
Licensed Life & Health Insurance agent - 2012.
Work History
Clopay Corporation - Director of Operations/Office Manager/New Business Coordinator Riverside, CA, 03/2012 - 03/2021
Managed office operations; preparing case files for new client meetings, or annual reviews, for five department managers.
Managed database, including CRM & Salesforce, maintenance, updates, and report generation.
Communicated corporate objectives across all divisions through regular correspondence and status updates.
Arranged corporate and office conferences/reservations for company employees.
Collaborated closely with upper management to drive strategy through development and implementation of new business processes.
Individual Case Management: provided status updates to achieve department production goals.
Supported review and acceptance or denial of new or renewal business.
Ordering attending physicianās statements, medical exams & lab testing for clients.
Assisting customers, agents, and brokers to determine insurance coverage, underwriting inquiries, etc. Upon approval, preparing policy deliveries.
Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Maintained computer and physical filing systems.
Copied, logged, and scanned supporting documentation and placed all information in client files.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Carried out day-day-day duties accurately and efficiently.
Mhm Services, Inc. - Customer Service Representative Kansas City, MO, 08/2009 - 02/2012
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
Walt Disney Co. - Data Entry Specialist Richmond, VA, 01/2008 - 07/2009
Compiled data and reviewed information for accuracy prior to input.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Completed data entry tasks with accuracy and efficiency.
Added documents to file records and created new records to support filing needs.
Talent Tree - Secretary City, STATE, 01/2007 - 12/2007
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Kept reception area clean and neat to give visitors positive first impression.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Recorded minutes at board meetings adhering to proper procedures and bylaws.
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Resume Overview
School Attended
Bessemer State Technical
Montevallo High School
Bessemer State Technical
Job Titles Held:
Director of Operations/Office Manager/New Business Coordinator