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director of operations office manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Professional and well-grounded office team member with superior clerical skills and expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.

Skills
  • Data entry
  • Service-oriented mindset
  • Security understanding
  • Multitasking and prioritization
  • Correspondence management
  • Multitasking ability
  • Business operations understanding
  • Office equipment operations
  • Organization and efficiency
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Typing
  • Team oriented
Experience
Director of Operations/Office Manager, 09/1991 to Current
Sacramento Native American Health CenterSacramento, CA,
  • Completed billing, collections and reporting duties on daily basis.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Oversaw office inventory and timely reordering of supplies.
  • Scheduled appointments and maintained master calendar.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under deadlines.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
Registered Dental Hygienist, 04/2010 to Current
Smile BrandsSugar Land, TX,
  • Studied new and advanced dental hygiene methods and technology by completing continuing education coursework.
  • Took dental images and X-rays to identify areas of concern and presented to dentists for review.
  • Monitored patients for pain and administered topical anesthetic to numb sensitive areas.
  • Manually and visually examined gums to determine periodontal disease and screen for oral cancer.
  • Managed dental records and entered information using Dentrix to keep important patient information on file.
  • Customized dental prophylactic treatment to meet individual patients' needs.
  • Accurately collected and recorded patient medical and dental histories.
  • Instructed patients on dental hygiene and oral care by demonstrating effective flossing and brushing techniques and recommending quality oral care products.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Managed dental records and entered information using Dentrix to keep important patient information on file.
Registered Dental Hygienist/Front Desk Receptionist, 01/2006 to 09/2008
James King DDSCity, STATE,
  • Instructed patients on dental hygiene and oral care by demonstrating effective flossing and brushing techniques and recommending quality oral care products.
  • Manually and visually examined gums to determine periodontal disease and screen for oral cancer.
  • Took dental images and X-rays to identify areas of concern and presented to dentists for review.
  • Customized dental prophylactic treatment to meet individual patients' needs.
  • Managed dental records and entered information using Dentrix to keep important patient information on file.
Dental Office Manager, 02/1994 to 08/1999
William Gabriel DDSCity, STATE,
  • Managed daily operations within office by supporting continuous delivery of excellent services and care.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Oversaw training and daily performance of staff.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Created agendas and communication materials for team meetings.
Education and Training
Associate of Science: Dental Hygiene, Expected in 05/2005
Oxnard College - Oxnard, CA
GPA:
Bachelor of Science: Management, Expected in
Grand Canyon University - Phoenix, AZ
GPA:
Activities and Honors

President for Santa Ynez High School Boosters Program 4 years

Volunteer at Tribal Health Clinic.

Certifications
  • First Aid/CPR
  • Certificate in Teaching
  • Mobil Services
  • Educating local schools
  • Continuing Education Credits
  • Licensed Dental Hygienist in California
  • Laser Certified

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Resume Overview

School Attended

  • Oxnard College
  • Grand Canyon University

Job Titles Held:

  • Director of Operations/Office Manager
  • Registered Dental Hygienist
  • Registered Dental Hygienist/Front Desk Receptionist
  • Dental Office Manager

Degrees

  • Associate of Science
  • Bachelor of Science

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