Forward-thinking team leader skilled at operating departments efficiently to meet goals. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. I am a proactive and hardworking team player, focused on continuous operational improvement.
Achievements
Record Holder for Highest Major Field Test Score, 2019 – MBA Program, Alabama A&M University
Top Office of the Year, 2019 – Global Team Staffing
Area Manager of the Year, 2018 – Global Team Staffing
Skills
Financial Statement Review
Human Resources Oversight
Quickbooks & Bookkeeping
Marketing & Graphic Design
Program Optimization
Employee Motivation
Goal Setting
HR Policy Development and Enforcement
Focus and Follow-Through
Verbal and Written Communication
Multitasking and Prioritization
Problem Anticipation and Resolution
Work History
11/2019 to Current
Director of Operations & MarketingChildren's National Medical Center – Washington, DC,
Oversaw day-to-day production activities in accordance with business objectives.
Defined, implemented and revised operational policies and guidelines.
Monitored office workflow and administrative processes to keep operations running smoothly.
Monitored budget and utilized operational resources.
Provided documentation of processes to comply with regulations and company policies.
Led change and transformation across business areas to deliver benefits and align company resources.
Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
Re-designed company website to reduce costs and improve overall efficiency
Co-Led fundraisers that netted $180,000 in revenue
Wrote and awarded grants in sum of $50,000
08/2018 to 08/2020
Operations CoordinatorManulife – Los Angeles, CA,
Lead manager in expanding product portfolio
Improved profits by 57%
Implemented troubleshooting, root cause analysis and issue resolution.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Created press releases and announcements, newsletter articles and website copy.
Organized logistics for marketing and proposal strategy meetings.
Developed written sales proposals and replied to RFPs and RFIs.
Leveraged different market research strategies to investigate new products and enhance campaign planning.
Boosted brand awareness with target customer demographics with social, print and email campaigns.
Managed workflow between staff, coordinating documents, planning and creative material distribution.
Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
Wrote and prepared creative assets by applying excellent communication, project management and planning abilities to produce crisp, fresh collateral.
07/2016 to 07/2019
Senior Area ManagerGlobal Team Staffing – City, STATE,
Implemented changes that resulted in 50% business growth and profit resulting in branch being second highest profitable branch following headquarters
Responsible for 10 client accounts and over 130 employees
Oversaw complete recruitment cycle from onboarding to off boarding
Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
Defined revenue and sales targets and motivated staff to exceed expectations.
Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
Attracted, retained and developed top talent to enhance team performance.
Cultivated culture of open communication, collaboration and shared accountability for business success.
Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
Supervised site investigations, reported issues and escalated those that required further assistance.
Communicated best practices among on-site and external personnel to align efforts and goals.
Education
Expected in 12/2019
MBA: Business Management Alabama A & M University - Normal, AL GPA:
Expected in 05/2018
Study Abroad: International Business University of North Alabama, Nanjing Forestry University - Florence, Kolding, Nanjing, AL GPA:
Study Abroad- Global Business-International Business Academy, International Business & Culture
Expected in 05/2016
BBA: Entrepreneurship University of North Alabama - Florence, AL GPA:
Expected in 03/2015
Study Abroad: International Business International Business Academy - Kolding, Denmark, GPA:
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School Attended
Alabama A & M University
University of North Alabama, Nanjing Forestry University
