director of operations marketing resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. I am a proactive and hardworking team player, focused on continuous operational improvement.


Record Holder for Highest Major Field Test Score, 2019 – MBA Program, Alabama A&M University

Top Office of the Year, 2019 – Global Team Staffing

Area Manager of the Year, 2018 – Global Team Staffing

  • Financial Statement Review
  • Human Resources Oversight
  • Quickbooks & Bookkeeping
  • Marketing & Graphic Design
  • Program Optimization
  • Employee Motivation
  • Goal Setting
  • HR Policy Development and Enforcement
  • Focus and Follow-Through
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Problem Anticipation and Resolution
Work History
11/2019 to Current
Director of Operations & Marketing Children's National Medical Center Washington, DC,
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Defined, implemented and revised operational policies and guidelines.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored budget and utilized operational resources.
  • Provided documentation of processes to comply with regulations and company policies.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
  • Re-designed company website to reduce costs and improve overall efficiency
  • Co-Led fundraisers that netted $180,000 in revenue
  • Wrote and awarded grants in sum of $50,000
08/2018 to 08/2020
Operations Coordinator Manulife Los Angeles, CA,
  • Lead manager in expanding product portfolio
  • Improved profits by 57%
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Created press releases and announcements, newsletter articles and website copy.
  • Organized logistics for marketing and proposal strategy meetings.
  • Developed written sales proposals and replied to RFPs and RFIs.
  • Leveraged different market research strategies to investigate new products and enhance campaign planning.
  • Boosted brand awareness with target customer demographics with social, print and email campaigns.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
  • Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
  • Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
  • Wrote and prepared creative assets by applying excellent communication, project management and planning abilities to produce crisp, fresh collateral.
07/2016 to 07/2019
Senior Area Manager Global Team Staffing City, STATE,
  • Implemented changes that resulted in 50% business growth and profit resulting in branch being second highest profitable branch following headquarters
  • Responsible for 10 client accounts and over 130 employees
  • Oversaw complete recruitment cycle from onboarding to off boarding
  • Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
  • Defined revenue and sales targets and motivated staff to exceed expectations.
  • Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
  • Attracted, retained and developed top talent to enhance team performance.
  • Cultivated culture of open communication, collaboration and shared accountability for business success.
  • Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
  • Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
Expected in 12/2019
MBA: Business Management
Alabama A & M University - Normal, AL
Expected in 05/2018
Study Abroad: International Business
University of North Alabama, Nanjing Forestry University - Florence, Kolding, Nanjing, AL

Study Abroad- Global Business-International Business Academy, International Business & Culture

Expected in 05/2016
BBA: Entrepreneurship
University of North Alabama - Florence, AL
Expected in 03/2015
Study Abroad: International Business
International Business Academy - Kolding, Denmark,

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Resume Overview

School Attended

  • Alabama A & M University
  • University of North Alabama, Nanjing Forestry University
  • University of North Alabama
  • International Business Academy

Job Titles Held:

  • Director of Operations & Marketing
  • Operations Coordinator
  • Senior Area Manager


  • MBA
  • Study Abroad
  • BBA
  • Study Abroad

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