Director Of Operations Management Resume Example

Education and Training

1998MBA - Master of Business Administration: University Of TexasCity, State

1991MS Master of Speech Pathology: Baylor UniversityCity, State

1991MS Master of Audiology: Baylor UniversityCity, State

BA Bachelor of Communications: Baylor UniversityCity, State

Licensed Nursing Facility Administrator in Texas #9422 Certified Assisted Living Manager CALM in Texas Licensed Speech-Language Pathologist in Texas #15590 Licensed Audiologist in Texas #50927 ASHA-American Speech-Language-Hearing Association: State

RAC-CTAAPACN

CDP-Certified Dementia Practitioner

DIRECTOR OF OPERATIONS MANAGEMENT

Summary

Results oriented professional seeking an executive management position with a wide range of responsibilities focused on the expansion and development of business in a healthcare environment. With over 20 years experience in life plan and rental communities, IL/AL/MC & SNF. Extensive experience involving financial management, reimbursement, recruitment, benefit program administration, employee relations, and training and development within the healthcare industry. Strong interpersonal communication and leadership skills. Aiming my skills to leverage to successfully fill the Regional Director of Operations role.

Experience

Company Name - Director of Operations ManagementCity, State01/2018 - Current

Responsible for the operations of a 6-community portfolio featuring life plan communities, and IL/AL/Memory care offerings.
Increased SNF occupancy and clinical competencies in the health center Very successful change agent improving overall performance of the portfolio in financial performance, staff satisfaction & retention, community reputation, and clinical outcomes.
Developed in-house rehabilitation program for annual savings of $500K+.
Implemented billing procedures increasing annual revenue by $6M.
Increased clinical reimbursement levels by 8%.
Facilitate leadership over a portfolio of life plan and rental communities with consistent administrative & clinical talent for the first time in the company's history.
Extensive knowledge of PDPM, HMO & Medicaid reimbursement.

Company Name - Senior Vice President of OperationsCity, State01/2009 - 01/2018

Responsible for the overall operations of 6 Skilled Nursing, Assisted Living and Memory Care Communities in the North Dallas market.
Responsible for financial planning, forecasting, management, and reporting.
Provide strategic and tactical leadership, counsel, and direction to the facility managers.
Develop and identify strategic growth opportunities and achieve financial goals.
Interview, hire, discipline, supervise, teach, and direct immediate subordinates who are Executive Directors of all communities.
Identify and drive improvements for customer satisfaction, efficiency & consistency.
Build & maintain relationships with community leaders, key customers & accounts.
Implemented proactive programs for safety, operational improvements, & increasing communications.
Monitor region performance by tracking metrics and success criteria to ensure ROI.
Facilitate teammate development and collaboration with direct reports.
Strong interpersonal and communication skills to develop and grow leaders.
Established ACO contracts & maintain ongoing relationships with managed care organizations.
Develop physician partnerships to enhance patient services and increase quality of care.
Foster creativity among executive directors to ensure delivery of services that enhance resident stability, independence, happiness & a positive company culture.
Represent organization to governmental agencies, professional organizations, community groups, etc.
Experience with RTMS, Early Sense and Level 11 implementation and utilization for improving QM and functional outcomes.

Company Name - CEOCity, State01/1998 - 01/2018

ORCHESTRATED AND DEVELOPED REHABILITATION COMPANY SERVICING 22 LTC/SNF, ALF, & OUTPATIENT REHABILITATION FACILITIES IN TEXAS, LOUISIANA, AND NEW MEXICO.
MANAGE ALL INTERACTIONS BETWEEN ADMINISTRATION, NURSING, AND THERAPY DEPARTMENTS.
DIRECT LICENSED THERAPISTS DAILY.
MAINTAIN OVERSIGHT OF ALL ADMINISTRATION OF THE COMPANY AS WELL AS OVERSEEING ALL HUMAN RESOURCE ACTIVITIES, BUDGETING, AND FINANCIAL ACTIVITIES.
CREATED CORPORATE LEVEL STRATEGIC PLAN TO IMPLEMENT THE PROSPECTIVE PAYMENT SYSTEM MANDATED BY THE BALANCED BUDGET ACT OF 1997.
EXTENSIVE KNOWLEDGE OF PT, OT, AND SLP SERVICES IN A VARIETY OF SETTINGS.
Responsible for all day-to-day operations of the company.
Extensive knowledge of RUGs and MDS for maximum reimbursement.
Reduced operations costs by 20% by decreasing PPS overage and maximizing staff efficiency.
Implemented EMR system (Optima HCS) and performed company configuration for PointClick Care implementation.
Spearhead marketing efforts and establish new service contracts.
Ability to build and lead cohesive, successful teams.
Excellent verbal and written communication skills.
Exemplary customer service skills.
Maintain a staff retention rate above 95%.
Liaison between all administration and nursing departments.
Established corporate Restorative Nursing Program with Training Program.

Resume Overview

School Attended

University Of Texas
Baylor University
AAPACN

Job Titles Held:

Director of Operations Management
Senior Vice President of Operations
CEO

Degrees

MBA - Master of Business Administration :
MS Master of Speech Pathology :
MS Master of Audiology :
BA Bachelor of Communications :
Licensed Nursing Facility Administrator in Texas #9422 Certified Assisted Living Manager CALM in Texas Licensed Speech-Language Pathologist in Texas #15590 Licensed Audiologist in Texas #50927 ASHA-American Speech-Language-Hearing Association :
RAC-CT
CDP-Certified Dementia Practitioner

Director of Operations Management Resume Example

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