Director of Operations - Investment Team (REMOTE) Resume Example

Responsibilities

• Provide full or fractional Chief Operating Officer/Integrator consulting services
• Bring products to market and manage the full product lifecycle
• Marketing, internal and external communications and social media
• Operations; customer service, compliance, legal, IP, purchasing, logistics, fulfillment, inventory control and ERP
• Human resources; talent acquisition, compensation and benefit packages, 401(k) implementation, succession planning and payroll
• Accounting; AP/AR, financial reporting, projections, cash flows, modeling, tax prep work and cost accounting
• IT and IT infrastructure

Highlights

• Managed new website build out of a non profit in Minneapolis
• Implemented procedures and overall operations for a startup in Wisconsin
• Scaled talent acquisition and hiring operations for a full scale video production company in Wisconsin

Responsibilities

• Entire team of 85 employees within 7 teams, reported to me
• Designed and implemented a learning and development program for front line workers to shadow managers, managers to shadow directors, and directors to shadow VPs.
• Interviewed every employee we hired throughout the 9+ years in business, on-boarded and exited every employee
• Strategized succession plans, development plans and overall hiring plans
• Implemented a performance management/compensation and review process
• Structured, implemented and executed 3 separate layoffs when the business took a turn – sat with each employee
• Planned, managed and executed operations to enable growth to $5M in sales in two years, and scaled production capabilities 300%+ in three years, while achieving 100% of quality objectives
• Identified and signed two custom blend clients totaling $10M+ revenue
• Renegotiated European supplier pricing contracts to reduce COGS 35%-45% long term

Highlights

• Leveraged innovation and creativity to scale team in order to attract and retain top talent
• Scaled team from 3 employees to 85 in four years, lead full cycle recruiting program and implemented ATS
• Managed safety programs that prevented workplace accidents for two straight years, and reduced payroll processing cost by 27%
• Implemented new benefits packages of medical, dental, vision, STD, LTD, EAP, COBRA, voluntary life and 401(k) while reducing overall benefit package costs by 14%
• Testified before FDA (Federal Drug Administration) and local municipalities regarding our manufacturing standards and products
• Built and managed R&D operations that created 175 products contributing $65M in revenue

• Developed the organization's customer relations philosophy and built a culture where all team members were empowered to create memorable customer experiences as a customer advocate and educator
• Edited website for customer FAQ's which reduced the number of customer emails per day by 15%
• Implemented scalable systems, infrastructure and software
• Championed an elevated understanding of customer behavior, segmentation and areas of opportunities in order to increase sales
• Wrote, edited, reviewed and implemented employee handbook yearly
• Planned, researched and implemented a new payroll system, with time and attendance, reducing payroll fees by 22%
• Planned, researched and implemented employee benefits package including, medical, dental, vision, STD, LTD, EAP, COBRA, voluntary life and 401(k)
• Built and maintained a "Just Create Excellence" (JCE) culture and core values