Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
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  • single:
Summary

Ambitious, servant leader with high EQ and over 15 years of experience managing high level corporate operations and startups. I excel in driving operational excellence, scaling operations, building systems and managing people, products, priorities and processes.

I lead with integrity, trust, humor, a sense or urgency and most of all, a sense of pride and ownership in the teams I help grow.

Skills
  • Building & Inspiring Teams
  • Talent Acquisition & Pipeline Development
  • Recruiting
  • Compliance & Oversight
  • Developing SOP's & Best Practices
  • Employee engagement
  • Leadership development
  • Strategy & Operations
Experience
Director of Operations - Investment Team (REMOTE), 12/2019 - Current
Seasons 52 Paramus, NJ,

Responsibilities

  • Manage a portfolio of over 200 startups and the world's largest investment syndicate of angel investors
  • Lead a fully remote team with employees and contractors in 6 states, 3 countries and 5 time zones
  • Oversee people operations, benefits and talent acquisition
  • Review & execute diligence on current deal flow
  • Review legal documents and provide feedback
  • Execute Convertible Notes, SAFEs and Series A investments
  • Manage Quickbooks operations with accounting team
  • Plan daily operational strategies, including delivery routing, team workflows and execution initiatives.

Highlights

  • Wrote the firm's first employee handbook - not just jargon, using our voice
  • Managed and closed the firm's largest investment to date
  • Implemented policies and procedures to support the team in training new employees
Managing Partner, 12/2010 - Current
KARGER BRAUN City, STATE,

Responsibilities

  • Provide full or fractional Chief Operating Officer/Integrator consulting services
  • Bring products to market and manage the full product lifecycle
  • Marketing, internal and external communications and social media
  • Operations; customer service, compliance, legal, IP, purchasing, logistics, fulfillment, inventory control and ERP
  • Human resources; talent acquisition, compensation and benefit packages, 401(k) implementation, succession planning and payroll
  • Accounting; AP/AR, financial reporting, projections, cash flows, modeling, tax prep work and cost accounting
  • IT and IT infrastructure

Highlights

  • Managed new website build out of a non profit in Minneapolis
  • Implemented procedures and overall operations for a startup in Wisconsin
  • Scaled talent acquisition and hiring operations for a full scale video production company in Wisconsin
Chief Operating Officer & Sr. VP of People Ops, 09/2009 - 01/2018
JOHNSON CREEK ENTERPRISES City, STATE,

Responsibilities

  • Entire team of 85 employees within 7 teams, reported to me
  • Designed and implemented a learning and development program for front line workers to shadow managers, managers to shadow directors, and directors to shadow VPs.
  • Interviewed every employee we hired throughout the 9+ years in business, on-boarded and exited every employee
  • Strategized succession plans, development plans and overall hiring plans
  • Implemented a performance management/compensation and review process
  • Structured, implemented and executed 3 separate layoffs when the business took a turn – sat with each employee
  • Planned, managed and executed operations to enable growth to $5M in sales in two years, and scaled production capabilities 300%+ in three years, while achieving 100% of quality objectives
  • Identified and signed two custom blend clients totaling $10M+ revenue
  • Renegotiated European supplier pricing contracts to reduce COGS 35%-45% long term

Highlights

  • Leveraged innovation and creativity to scale team in order to attract and retain top talent
  • Scaled team from 3 employees to 85 in four years, lead full cycle recruiting program and implemented ATS
  • Managed safety programs that prevented workplace accidents for two straight years, and reduced payroll processing cost by 27%
  • Implemented new benefits packages of medical, dental, vision, STD, LTD, EAP, COBRA, voluntary life and 401(k) while reducing overall benefit package costs by 14%
  • Testified before FDA (Federal Drug Administration) and local municipalities regarding our manufacturing standards and products
  • Built and managed R&D operations that created 175 products contributing $65M in revenue
Executive Vice President - Global Customer Relations & Director of Human Resources, 07/2008 - 09/2009
JOHNSON CREEK ENTERPRISES City, STATE,
  • Developed the organization's customer relations philosophy and built a culture where all team members were empowered to create memorable customer experiences as a customer advocate and educator
  • Edited website for customer FAQ's which reduced the number of customer emails per day by 15%
  • Implemented scalable systems, infrastructure and software
  • Championed an elevated understanding of customer behavior, segmentation and areas of opportunities in order to increase sales
  • Wrote, edited, reviewed and implemented employee handbook yearly
  • Planned, researched and implemented a new payroll system, with time and attendance, reducing payroll fees by 22%
  • Planned, researched and implemented employee benefits package including, medical, dental, vision, STD, LTD, EAP, COBRA, voluntary life and 401(k)
  • Built and maintained a "Just Create Excellence" (JCE) culture and core values
Education and Training
Bachelor of Science: Business, Expected in
-
University of Phoenix - Tempe, AZ
GPA:
Activities and Honors

Industry Recognition - Johnson Creek Enterprises
• MMAC Future 50 Award Winner, 2014
• Inc. Magazine 500/5000 Fastest Growing Privately Held Companies, 2013 & 2014

Executive Recognition
• Co-Team Member of the Year, 2015
• Team Member of the Year, 2011

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Director of Operations - Investment Team (REMOTE)
  • Managing Partner
  • Chief Operating Officer & Sr. VP of People Ops
  • Executive Vice President - Global Customer Relations & Director of Human Resources

Degrees

  • Bachelor of Science

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