director of operations head of security operations resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 14 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

  • Process improvements
  • Strategic planning and execution
  • Operations Oversight
  • Scheduling
  • Staff Management
  • Staff training/development
  • Coaching and mentoring
  • Relationship building
  • Attention to Detail
Work History
09/2010 to 07/2021
Director of Operations/Head of Security Operations Vitality Senior Living Woodland Hills, AR,
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Implemented and revised operational policies and guidelines.
  • Trained new employees on proper protocols and customer service/security standards.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Supervised risk management, loss prevention and safety operations for 30,000 sq. ft. retail facility to decrease incidents of theft, waste and abuse.
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments.
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Identified, developed, implemented and maintained security protocols for organization.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Oversaw quality control implementations and reporting, working closely with contract representative.
  • Recorded incident reports with detailed accounts of occurrences.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.
  • Approved regular payroll submissions for employees.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers through account development.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Managed budget implementations, employee reviews, training, and schedules.
11/2008 to 01/2010
General Manager Cleveland-Cliffs Inc. Zanesville, OH,
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Set clear expectations and created positive working environment for employees.
  • Maintained facility and grounds to present positive image.
  • Limited portion sizes and used garnishes to control food costs.
  • Carefully interviewed, selected, trained and supervised staff.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Prepared for and executed new menu implementations.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
09/2005 to 08/2008
Shift Manager Aaron Brothers Art & Framing City, STATE,
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Prepared materials for following shift.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Provided first-rate service to all customers regardless of time or concern.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Expected in 06/2022 to to
Certified Personal Trainer And Nutritionist : Personal Trainer/Nutritionist
Issa - Online,
Expected in 2013 to to
Barbers Certificate/diploma: Barbering Arts
Western Barber Institute - Panorama City, CA,
Expected in 06/2005 to to
Reseda High School - Reseda, CA,

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Resume Overview

School Attended

  • Issa
  • Western Barber Institute
  • Reseda High School

Job Titles Held:

  • Director of Operations/Head of Security Operations
  • General Manager
  • Shift Manager


  • Certified Personal Trainer And Nutritionist
  • Barbers Certificate/diploma

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