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director of operations resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Websites, Portfolios, Profiles
  • http://linkedin.com/in/Jessica-Claire-ab0b0975
Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Skills
  • Relationship Building And Retention
  • Process Improvements
  • Recruiting And Hiring
  • Policy And Procedure Development
  • Performance Metrics Analysis
  • Customer And Employee Rapport
  • Relationship Building
  • Leadership Experience
Work History
Director of Operations, 05/2019 to 07/2020
Oshkosh Corp.Pittsburgh, PA,
  • Direct all projects within assigned market to meet or exceed customer expectations, company quality standards and company expected profits
  • Demonstrated effective project management, presentation, negotiation and persuasion skills
  • Significant budget management skills
  • Maintain excellent working relationship with customer representatives
  • Oversaw day-to-day production activities in accordance with business objectives
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class telecommunications work
  • Interacted well with customers to build connections and nurture relationships
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
  • Mitigated business risks by working closely with staff members and assessing performance
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
  • Managed, trained and motivated personnel to continuously improve knowledge and abilities in
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Oversaw day-to-day production activities in accordance with business objectives.
General Manager, 10/2018 to 03/2019
ExosGulf Breeze, FL,
  • Led over 70 employees across 4 Departments' day-to-day activities
  • Operations, Project Management, Business development, Construction and Engineering
  • Oversee all project design, planning, execution of all projects within assigned market to meet or exceed customer expectations, company quality standards and company expected profits
  • Demonstrated effective project management, presentation, negotiation and persuasion skills
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Designed modern employee recognition program which boosted productivity and improved morale
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Director of Construction and Engineering, 06/2010 to 12/2017
TranswesternWalnut Creek, CA,
  • Directed staff of 75 personnel and managed budget totaling $125 million annually
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems
  • Recommended operational improvements based on tracking and analysis
  • Accessed computerized financial information to answer questions related to specific accounts
  • Documented business processes and analyzed procedures to see that it would meet changing business needs
  • Conducted interviews with key business users to collect information on business processes and user requirements
  • Mapped current processes and offered recommendations for improvement
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Maximized performance by monitoring daily activities and mentoring team members
  • Developed and maintained relationships with customers and suppliers through account development
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
  • Delivered feedback to decision-makers regarding employee performance and training needs
  • Implemented systems to improve process efficiency and reduce project duration
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services
  • Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives
  • Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
Education
Certificate Electronics Technology: Electronics Technology, Expected in 03/2019 to Johnson & Wales University - Providence, RI
GPA:

Websites, Portfolios, Profiles http://linkedin.com/in/Jessica-Claire-ab0b0975

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Resume Overview

School Attended

  • Johnson & Wales University

Job Titles Held:

  • Director of Operations
  • General Manager
  • Director of Construction and Engineering

Degrees

  • Certificate Electronics Technology

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