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Director of Operations Resume Example

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DIRECTOR OF OPERATIONS
Professional Summary

Experienced Logistics Leader proficient in managing warehouse operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimize resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.

Skills
  • Strategic planning and execution
  • Performance analysis
  • Capital spending
  • Process improvements
  • Inventory management
  • Relationship building
  • Staff training/development
  • Coaching and mentoring
  • Budget development
  • Client account management
  • Stakeholder relations
  • Conflict resolution
Work History
02/2012 - CurrentDirector of Operations | Company Name - City, State
  • Lead Logistics team to meet and exceed various Key Performance Indicators in regards to safety, quality, retention, performance and compliance
  • Currently direct and support team of 3 site managers, 16 salaried leaders and 600 hourly teammates
  • P&L responsibilities for all three sites in Chambersburg, Pa (700K Sqft)
  • Collaborated with Hr and participated in resume reviews, phone screens and interviews with focus of on boarding diverse and strong salaried leadership team
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs
  • Directed team to evaluate suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Led a campus wide effort to significantly improve campus turnover %. Managed weekly calls, tracked results, reviewed incidents and planned to "save" teammates. Team effort yielded a 26% improvement YOY and resulted in estimated savings of $132K
  • Supported all company initiatives and participated in deployment opportunities to other sites to assist in start ups or peak seasons
  • Established and maintained relationships with 13 different clients
  • Responsible for commercial discussions with clients (Rate negotiations, expansions, relocation, pain share/gain share)
02/2008 - 02/2012Operations Manager | Company Name - City, State
  • Established production targets and developed standard operating procedures to ensure teammates received adequate training
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 80 member in a temperature controlled environment
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement
  • Reviewed shift reports to understand current numbers and trends in areas such as performance and indirect %
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
  • Boosted team performance with enhanced employee evaluation processes
01/1998 - 01/2008Various Positions (Trainer / Supervisor / Ops Mgr) | Company Name - City, State
  • Managed timely and effective replacement of damaged or missing products to ensure production performance would not be impacted
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
  • Tracked production and quality control systems to proactively identify deficiencies
  • Oversaw warehouse staff and maintained efficiency in fast-paced, incentive based, temperature controlled environment
  • Developed training process to enhance and improve production and retention
  • Traveled to multiple sites across New England to introduce the enhanced training program. Hadthe opportunity to collaborate with leaders in the organization as well as some of the best "Industrial Athletes" in the country
01/1994 - 01/1998Tournament Coordinator | Company Name - City, State
  • Managed all aspects of 300+ golf tournaments per year at 5 star, 90 hole golf resort
  • Managed groups of 4 to 300 guests (golf reservations, score keeping, bag storage, gift distribution, and customer services) at an amazing resort in South Florida
  • Maintained necessary supplies required to run tournaments
  • Collaborated with tee time office, hotel reservations, and golf shop to ensure guests expectations were met or exceeded
  • Maintained communication with guests and often had return visits annually
  • Responsible for hosting events to include introductions, rules interpretations, with a strong focus on guest satisfaction
  • Successfully interacted with prominent business leaders, celebrities, and other influential leaders during their stay at the resort
  • Responsible to bill customers and confirm payment for all invoices submitted
Education
Burr And Burton Seminary, CityHigh School Diploma:
Champlain College, CitySome College (No Degree): Early Childhood Education
Certifications

Orange Belt Certification

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Resume Overview

School Attended

  • Burr And Burton Seminary
  • Champlain College

Job Titles Held:

  • Director of Operations
  • Operations Manager
  • Various Positions (Trainer / Supervisor / Ops Mgr)
  • Tournament Coordinator

Degrees

  • High School Diploma :
    Some College (No Degree) : Early Childhood Education

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