Director Of Operations Resume Example GEODIS

DIRECTOR OF OPERATIONS

Professional Summary

Experienced Logistics Leader proficient in managing warehouse operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimize resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.

Skills

Strategic planning and execution
Performance analysis
Capital spending
Process improvements
Inventory management
Relationship building

Staff training/development
Coaching and mentoring
Budget development
Client account management
Stakeholder relations
Conflict resolution

Work History

02/2012 - CurrentDirector of Operations | GEODIS - Chambersburg, PA

Lead Logistics team to meet and exceed various Key Performance Indicators in regards to safety, quality, retention, performance and compliance
Currently direct and support team of 3 site managers, 16 salaried leaders and 600 hourly teammates
P&L responsibilities for all three sites in Chambersburg, Pa (700K Sqft)
Collaborated with Hr and participated in resume reviews, phone screens and interviews with focus of on boarding diverse and strong salaried leadership team
Built continuous improvement culture that attracted and retained high-performing employees while reducing costs
Directed team to evaluate suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Led a campus wide effort to significantly improve campus turnover %. Managed weekly calls, tracked results, reviewed incidents and planned to "save" teammates. Team effort yielded a 26% improvement YOY and resulted in estimated savings of $132K
Supported all company initiatives and participated in deployment opportunities to other sites to assist in start ups or peak seasons
Established and maintained relationships with 13 different clients
Responsible for commercial discussions with clients (Rate negotiations, expansions, relocation, pain share/gain share)

02/2008 - 02/2012Operations Manager | AmeriCold Logistics - York , PA

Established production targets and developed standard operating procedures to ensure teammates received adequate training
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 80 member in a temperature controlled environment
Conducted performance reviews each quarter, offering praise and recommendations for improvement
Reviewed shift reports to understand current numbers and trends in areas such as performance and indirect %
Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
Boosted team performance with enhanced employee evaluation processes

01/1998 - 01/2008Various Positions (Trainer / Supervisor / Ops Mgr) | C&S Wholesale Grocers Inc. - Aberdeen, MD

Managed timely and effective replacement of damaged or missing products to ensure production performance would not be impacted
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
Tracked production and quality control systems to proactively identify deficiencies
Oversaw warehouse staff and maintained efficiency in fast-paced, incentive based, temperature controlled environment
Developed training process to enhance and improve production and retention
Traveled to multiple sites across New England to introduce the enhanced training program. Had the opportunity to collaborate with leaders in the organization as well as some of the best "Industrial Athletes" in the country

01/1994 - 01/1998Tournament Coordinator | PGA National Golf Resort & Spa - Palm Beach Gardens, FL

Managed all aspects of 300+ golf tournaments per year at 5 star, 90 hole golf resort
Managed groups of 4 to 300 guests (golf reservations, score keeping, bag storage, gift distribution, and customer services) at an amazing resort in South Florida
Maintained necessary supplies required to run tournaments
Collaborated with tee time office, hotel reservations, and golf shop to ensure guests expectations were met or exceeded
Maintained communication with guests and often had return visits annually
Responsible for hosting events to include introductions, rules interpretations, with a strong focus on guest satisfaction
Successfully interacted with prominent business leaders, celebrities, and other influential leaders during their stay at the resort
Responsible to bill customers and confirm payment for all invoices submitted

Education

Burr And Burton Seminary, Manchester, VTHigh School Diploma:

Champlain College, Burlington, VtSome College (No Degree): Early Childhood Education

Certifications

Orange Belt Certification

Resume Overview

Companies Worked For:

GEODIS
AmeriCold Logistics
C&S Wholesale Grocers Inc.
PGA National Golf Resort & Spa

School Attended

Burr And Burton Seminary
Champlain College

Job Titles Held:

Director of Operations
Operations Manager
Various Positions (Trainer / Supervisor / Ops Mgr)
Tournament Coordinator

Degrees

High School Diploma :
Some College (No Degree) : Early Childhood Education

Director of Operations Resume Example

Resume Score: 80%

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