director of operations resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Nursing Professional with qualifications in nursing operations, management and expertise in providing high quality patient service, seeking opportunity as an Administrative Nurse Manager, where my skills at building highly-motivated teams, as well as leading in a fast-paced environment can be fully utilized and developed to facilitate the delivery of high-quality patient care.

  • Exceptional interpersonal communication skills.
  • Highly successful in building and maintaining positive and trusting working relationships.
  • Contributes to the personal and professional growth of others through feedback, coaching and support.
  • Team player with exceptional listening and critical thinking skills.
  • Effective, detail-oriented problem solver.
Work History
Director of Operations, 08/2019 to Current
Oshkosh Corp.Shippensburg, PA,
  • Oversee day-to-day operations for Inpatient and Emergency Department Flex Team programs; total of 180+ FTEs - including inpatient (Critical Care, Intermediate & Medical/Surgical) Registered Nurses, Emergency Department Registered Nurses and Patient Support Assistants.
  • Support and collaborate directly with a team of Administrative Nurse Managers (3), Clinical Nurse Manager (1) and Manager of Business Operations (1) to brainstorm, discuss strategy and mitgate issues hindering our teams' (Flex Team and System Staffing Office) success in ensuring the right staffing resources, are in the right place, at the right time.
  • Support and partake in strategic planning and decision-making that is focused on program optimization - including opportunity for cost savings and program expansions (ie. Women's Health & Surgical Services).
  • Due to dynamic nature of this role - heavy focus on both forming and maintaining strong, positive relationships with peers and upper level leadership to facilitate understanding of success and opportunities with Flex Team programs - based on state of staffing at care-sites/locations served.
Administrative Nurse Manager, 02/2018 to 08/2019
Atlantic Health SystemBridgewater, NJ,
  • Led efforts to support a successful integration of the OhioHealth Flex Team across 12 care-sites/locations, within their inpatient areas (Critical Care, Intermediate and Medical/Surgical); replaced care-site/location-specific "float pool" programs, as a cost-savings initiative based out of Quality & Affordability.
  • Co-led efforts to recruit and establish the System Staffing Office and affiliated processes; team of non-clinical support representatives, focused on deploying Flex Team clinical resources.
  • Partnered with care-site/location key stakeholders to design and optimize processes to ensure that the right resource(s), were supporting the greatest need(s), at the right time(s).
  • Recruited and managed a team of 120+ associates - consisting of part-time, full-time, and part-time casual Registered Nurses and Patient Support Assistants - in delivering high-quality patient care across mutiple care-sites/locations.
  • Organized and devoted purposeful time with care-site key-stakeholders/customers (ie. Nurse Administrators, Nurse Managers and Directors) to understand program successes and opportunties to work towards program enhancement.
  • Conducted Flex Team resource allocation with each scheduling period - that was in alignment with the RN Workforce Planning Committee's direction, as well as each care-site's/location's budgeted non-productive expense percentage (%).
Clinical Nurse Manager, 08/2014 to 02/2018
Plymouth Harbor On Sarasota BaySarasota, FL,
  • Assisted Administrative Nurse Manager in overseeing nursing services and affiliated personnel on a fast-paced, 59-patient bed Medical-Observation with telemetry monitoring department, to ensure quality patient care.
  • Managed department's scheduling and staffing needs (i.e. time-off/vacation approvals and disapprovals, finalization of upcoming schedules, and finalization/updating of department staffing sheets to support consistent, shift-to-shift Clinical RN and Patient Support Assistant coverage for 55+ patients).
  • Participated in the recruitment/interviewing, selection, retention, and on-going evaluation, including performance management/corrective action, of affiliated Medical-Observation Unit (MOU) team members.
  • Highly successful in the investigation and resolution of customer and associate inquiries and complaints in an empathetic and timely manner.
  • Participated in renovation and project management, specific to the department (ie. successfully supported staffing to meet the community's need to increase patient bed capacity from 32 to that of a 59-patient bed department).
  • Coached and motivated the frontline team's engagement and participation in decision-making (i.e. Care Innovation and Transformation, Shared Governance, Kaizen Events).
Clinical Nurse, 2010 to 08/2014
Md AndersonKaty, TX,
  • Effectively communicated with all members of the healthcare delivery team, concerning patient's basic to advanced needs, in order to optimize the delivery of high-quality patient care on a 30-bed Neuro-Stroke/Telemetry unit; roles included - Clinical Nurse, Charge Nurse, and Clinical Nurse Preceptor.
Nurse Manager of the Year-Excellence Recipient: Nursing Excellence Awards (Riverside Methodist Hospital), 2016
OhioHealth Prism Award Nominee, 2013, 2015
Nursing Excellence Award Recipient: Licensed Provider (Grant Medical Center), May 2013
Nursing Excellence Award Nominee: Licensed Provider (Grant Medical Center), May 2013, 2014
OhioHealth Customer Service Award Nominee, 2011, 2013
OhioHealth "Focusing on Excellence" Conference Attendee, 2011, 2012
Employee of the Month Recipient (Neuro-Medical/Telemetry Unit), October 2011
Power of One Award Recipient (OhioHealth), 2010-2017
Bachelor of Science in Nursing: Nursing, Expected in 2009 to Otterbein University - Westerville, OH

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Resume Overview

School Attended

  • Otterbein University

Job Titles Held:

  • Director of Operations
  • Administrative Nurse Manager
  • Clinical Nurse Manager
  • Clinical Nurse


  • Bachelor of Science in Nursing

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