director of operations resume example with 9 years of experience

Jessica Claire
, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
My name is Jessica and I am a 28-year-old professional with a passion for business development and customer service. I grew up in Houston, TX to entrepreneurial parents (my father owned an agriculture company and my mother a communications agency) so I've been exposed to business and the inner workings of business management for my entire life. My working experience in communications, linguistics, and sales has allowed me to possess a dynamic skill set that promotes my ability to thrive in any working environment. I am a go-getter that constantly pushes myself to go above and beyond for my team and our clients. I find great pride in being productive and helping nourish a healthy company culture. I find great excitement in the small details for each project I'm given and striving for perfection is always my number one goal.
  • Project planning (6 years)
  • Operations management (6 years)
  • Payroll (6 years)
  • Payroll management (6 years)
  • Accounting (6 years)
  • Account analysis (6 years)
  • Accounts payable (6 years)
  • Accounts receivable (6 years)
  • Shipping & receiving (10+ years)
  • Microsoft Office (10+ years)
  • QuickBooks (6 years)
  • Leadership (10+ years)
  • Lead generation (6 years)
  • Senior leadership (6 years)
  • Sales (10+ years)
  • B2B sales (10+ years)
  • Team Management (6 years)
  • Budgeting (6 years)
  • Strategic Planning (6 years)
  • Computer Networking (6 years)
  • Qualitative Research (6 years)
  • Data Analysis (6 years)
  • Pricing (10+ years)
  • Marketing (6 years)
  • Social media marketing (6 years)
  • Social media management (6 years)
  • Event planning (6 years)
  • Events management (6 years)
  • Contracts (6 years)
  • Contract management (6 years)
  • Contractor management (6 years)
  • Contract negotiation (6 years)
  • Research (6 years)
  • Vendor management (6 years)
  • Recruiting (6 years)
  • Linguistics (6 years)
  • Communication skills (10+ years)
  • Data entry (6 years)
  • Data analytics (6 years)
  • Technology management (10+ years)
  • Computer skills (10+ years)
  • Cost control (6 years)
  • Documentation review (10+ years)
  • Project management methodology (6 years)
  • Agile (10+ years)
  • Program Management (10+ years)
  • Product development (6 years)
  • Production planning (6 years)
  • Accounting, Accounts payable, Accounts receivable, Administrative Assistant, Agile, Attention to detail, Automation, B2B, Basic, Budgets, Budget, Budgeting, Business analysis, Business consulting, Business management, Com, Communication skills, Interpersonal and communication, Interpersonal skills, Competitive, Computer Networking, Contract management, Contracts, Contract negotiation, Cost control, Credit, Clients, Client, Customer Service, Data Analysis, Data entry, Dependable, Product development, Documentation, Email, Event planning, Filing, Focus, General manager, Graphs, Innovation, Inside Sales, Instruction, Leadership Skills, Leadership, Managing, Marketing, Materials, Meetings, Mentoring, Microsoft Office, Office, Negotiating, Nursing, Operations management, Organizational, Organizational skills, Payroll, Policies, Portuguese, Pricing, Process Improvement, Processes, Production Management, Program Management, Project leadership, Project management, Project planning, Qualitative Research, QuickBooks, Rapport, Reading, Real estate, Receiving, Receptionist, Recruiting, Reporting, Research, Safety, Sales, Sales skills, Scheduling, Shipping, Spanish, Strategy, Strategic Planning, Team Management, Teamwork, Vendor management, Workflow, Written
Work History
01/2015 to Current
Director of Operations Oshkosh Corp. Garner, IA,
  • Grew top line revenue through management of sales price and volume growth.
  • Led production and operational management teams ensuring collaboration and cross-departmental efficiencies.
  • Reviewed and tracked root cause analysis and preventative action items.
  • Implemented qualitative and quantitative methods to assess training and team effectiveness outcomes.
  • Projected Management- assesses work activities and allocates resources appropriately.
  • Navigated ambiguity, with strong analytical reasoning, innovation and judgment in complex environment.
  • Assessed and evaluated operational workflow processes, policies and procedures within Operations Center team.
  • Prepared annual operating budgets in coordination per corporate directives and guidelines.
  • Planned and managed departmental budgets for Sales Operations and Customer Service.
  • Identified and analyzed process improvement opportunities.
  • Developed and maintained reporting and analytical tools for performance, trending and scalability.
  • Participated in company marketing and sales efforts.
  • Fostered cooperative and harmonious working climate conducive to maximum employee morale and productivity.
  • Worked effectively in atmosphere of dignity and respect for clients and co-workers.
  • Conducted performance evaluations and corrective disciplinary action with staff.
  • Monitored and controlled expenses and revenues in relation to budget.
06/2017 to 08/2018
Lead Sales Consultant Comcast Manassas, VA,
  • Managed customer interactions including inbound and outbound calls and email communications.
  • Prioritized workload and adapted in environment with shifting priorities.
  • Prioritized, met deadlines and work independently with initiative.
  • Provided frequent customer interaction on operational issues.
  • Grew client relationships through honesty, integrity and authenticity.
  • Exhibited authentic desire to exceed customer's expectations.
  • Worked on unusually complex problems and provided creative and innovative solutions.
  • Suggested additional merchandise to compliment customer selection.
  • Built rapport with customers through friendly, engaging communication.
  • Demonstrated strong work ethic, dependability and initiative.
11/2015 to 05/2017
Lead Sales Consultant Comcast Miami Beach, FL,
  • Built rapport through daily communication with store associates and management.
  • Demonstrated interpersonal and communication skills, both written and verbal.
  • Developed sales qualified leads for automation software.
  • Communicated verbally and worked cooperatively with employees and customers.
  • Assisted management with sales reports and assigned tasks for store.
  • Remained flexible to constantly changing business demands.
  • Provided feedback on sales and marketing initiative.
  • Conducted competitive analyses and research initiatives.
  • Developed and maintained rapport with customers, vendors, service providers and staff.
  • Assisted management to train and develop sales staff.
  • Provided ongoing training and mentoring to newly hired Inside Sales Representatives.
  • Operated register, handles cash and process credit card transactions.
  • Dealt with frequent and last minute scheduling changes.
07/2012 to 09/2015
Lead Direct Care Staff Familylinks Pittsburgh, PA,
  • Performed full range of tasks in providing nursing care to assigned patients.
  • Prepared and administered medications after appropriate orientation and instruction.
  • Participated regularly in site teammates and department meetings.
  • Served as facilitator for Shared Medical Appointments.
  • Administered medications including blood and blood product.
  • Provided health education to facilitate patient treatment plan.
  • Interacted with residents in therapeutic and professional manner to elicit positive change.
  • Transported to appointments, errands and activities.
  • Provided care and assistance to adults in residential setting.
  • Provided for safety of individual served with least amount of intrusion as possible.
  • Demonstrated responsibility and accountability for own professional practice.
  • Assisted clinicians with medication reconciliation per guidelines.
  • Performed minor maintenance and servicing on community equipment as instructed.
Expected in
College: Studies, Biotechnology
Framingham High School - Framingham, MA
Expected in
Some College: Audio Engineering
Massachusetts Bay Community College - Wellesley, MA
Expected in
Berklee College of Music - Boston, MA
  • Project management (6 years)
  • Project leadership (6 years)
  • Business management (6 years)
  • Scalability (6 years,
  • Production Management (6 years)
  • Process Improvement (6 years)
  • Business analysis (6 years)
  • Business consulting (6 years
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Framingham High School
  • Massachusetts Bay Community College
  • Berklee College of Music

Job Titles Held:

  • Director of Operations
  • Lead Sales Consultant
  • Lead Sales Consultant
  • Lead Direct Care Staff


  • College
  • Some College

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