Focused Director of Operations with Four years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Skills
Department Oversight
Quality Assurance
Budget Control
Finance and Accounting Oversight
Supplier Monitoring
Purchasing Leadership
Deadline Management
Presentation Development and Delivery
Business Forecasting
Price Structuring
Work History
10/2016 to 04/2020
Director of OperationsOshkosh Corp. – Riceville, IA,
Completed accurate material and labor estimates for jobs with $4Million + budgets.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Achieved substantial Margin by using market expertise and business knowledge to make proactive decisions.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Upheld great standards of leadership for employees, consistently leading by example for best-in-class Volunteer work.
Coordinated District Manager leadership workshops to educate team members on best practices to optimize productivity.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
Collaborated with Site Managers to open and close green houses, handle large transactions and manage inventory.
03/2012 to 04/2016
Regional ManagerAa Asphalting, Llc – Sumner, WA,
Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Targeted prospects in other territories through careful research of competitor products, services and trends.
Attracted new clientele and developed customer relationships by hosting product-focused events. Received CEO approval for eight store expansions and helped develop six new stores in my region. Whilst developing sales by 108%. Identified by key metrics, such as CRM, KPI's, etc.
Developed promotional plans to complement national sales initiatives.
Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
Held weekly meetings with GM's to identify techniques to overcome sales obstacles.
01/2010 to 03/2012
Store ManagerFive Below, Inc. – Easley, SC,
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 215%, by KPI, OKR metrics.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Analyzed and interpreted store trends with Wrike to facilitate planning.
Education
Expected in 05/2020
MBA: Business Administration Yale University - New Haven, CT, GPA:
Expected in 05/2016
BBA: Business Administration The University of Tennessee - Knoxville - Knoxville, TN GPA:
Affiliations
Lions Club
International Association of Administrative Professionals
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