director of operations resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Skills
Operations Oversight
Leadership Training
Quality Assurance
Payroll
Recruitment, Hiring, and Onboarding
Performance Evaluation and Monitoring
Staff Development
Human Resources Oversight
Records Organization and Management
Staff Scheduling
Sales Tracking
Problem Anticipation and Resolution
Revenue Forecasting
Budget Control
Experience
09/2015 to 08/2022Director of OperationsBalfour Senior Care, Llc | Broomfield, CO,
Planned delivery routing, team workflows and promotional initiatives.
Worked with management team to develop operational goals aligned with business strategy.
Established operational guidelines and identified opportunities for improvement.
Organized and oversaw work schedules of all employees.
Developed and maintained client relationships to grow business and improve account retention.
Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
Adhered to company food, safety, quality and sanitation policies.
Responded to customer concerns efficiently, accurately and with detailed information.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Prepared and led food service training programs to teach staff various tasks.
Managed inventory and rotated food products in storage to avoid spoilage and waste.
Safeguarded human resource information, maintaining employee confidence and protecting operations.
Spearheaded recruitment initiatives by interviewing and talent sourcing.
Maintained human resources records by processing applications, resumes, and completing personnel files.
Managed weekly inventory and supply tracking, noting items requiring reorder.
Conducted background checks and orientation, coordinating new employee onboarding process.
Processed employee rehires, transfers, terminations and withholdings.
Voided checks and issued stop payment orders to correct payroll discrepancies.
Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Managed payroll and time and attendance systems.
Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
Researched and resolved issues with billing and invoices.
Assisted with monthly P&L statements.
05/2014 to 06/2015Assistant Community ManagerOakleaf Village Of Raleigh | Covington, KY,
Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.
Facilitated and maintained compliance with federal housing re-certification regulations.
Supervised 2 leasing agents by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
Walked units to set pricing and incentives dependent on location, size, and views.
Shopped comps in area to justify pricing and incentives.
Oversaw construction and reported progress to Western VP
Created "dummy files" for personnel filing to ensure organization and continuity.
Stayed current on legal needs and maintained HOA's good standing through collection of documentation and change implementation.
Used operating systems Yardi, On-Site, Rent Cafe.
Toured property to potential clients
Developed Marketing Materials to insight foot traffic to neighboring businesses.
03/2013 to 05/2014Lead Sales SpecialistVacasa | Dennis, MA,
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Contacted and followed up with tenants on renewal notices.
Conducted background checks on applicants.
Maintained accurate records of correspondence with and from tenants.
Oversaw daily operations, maintenance and administration.
Escalated critical issues to property manager to deliver immediate resolution.
Showed tenants around property, highlighting features and redirecting concerns to capture interest.
Inspected property, and developed engaging listings to promote sale and rental units.
Experienced in dealing with new construction, luxury lease up apartments.
Prepared lease paperwork and obtained signatures and first payments from new residents.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Education and Training
Expected in to to Associate of Science | Business ManagementUniversity of Arizona, , GPA:
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