LiveCareer-Resume

director of operations resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Seasoned [Job Title] knowledgeable about [Type] operations and offering top-notch project management, team leadership and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities. Motivated [Job Title] brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of [Industry] practices and market conditions. Knowledgeable [Job Title] with over [Number] years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Results-oriented [Job Title] bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Skills
  • Operations Oversight
  • Leadership Training
  • Team Leadership
  • Goal Setting
  • Business Leadership
  • Decision Making
  • Administrative Management
  • Staff Scheduling
  • Hiring and Onboarding
  • Employee Motivation
  • Training Management
  • Sales Promotion
  • Cost Reduction
  • Recruitment and Hiring
Education and Training
Rogers State University Claremore, Expected in 05/1990 Associate of Science : Bussiness - GPA :
Certifications
  • [Area of certification] Training - [Year]
Experience
Behavioral Health Center Of Excellence - Director of Operations
Los Angeles, CA, 09/2012 - Current
  • Supervised [Number] employees, ensuring optimal productivity.
  • Boosted team morale and overall revenues by creating and implementing sales contests.
  • Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
  • Aligned procedures and protocols with changing business demands.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Coordinated preventive and predictive maintenance programs to maintain optimal equipment functionality.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Streamlined operational efficiencies by successfully hiring top talent driving productivity.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Managed food service sales, costs and budget administration to keep operations in line with financial targets.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
Education Realty Trust Inc. - Area Manager of Logistics
Euless, TX, 03/2006 - 09/2012
  • Supervised 80 plus employees, ensuring optimal productivity.
  • Planned material and equipment needs to drive on-time delivery in concert with project schedule.
  • Coordinated preventive and predictive maintenance programs to maintain optimal equipment functionality.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Boosted team morale and overall revenues by creating and implementing sales contests.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Aligned procedures and protocols with changing business demands.
Fountains Restaurant - General Manager
City, STATE, 01/1997 - 02/2006
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Updated computer systems with new pricing and daily food specials.
Languages
English :
Native/ Bilingual
Negotiated :
Spanish :
Native/ Bilingual
Negotiated :
Accomplishments
  • Negotiated with vendors, saving company $[Amount] annually.
  • Promoted to [Job Title] due to [Action] and [Action] that achieved [Result].
Activities and Honors
  • Member, Small Business Association (2008 - present)

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Resume Overview

School Attended

  • Rogers State University

Job Titles Held:

  • Director of Operations
  • Area Manager of Logistics
  • General Manager

Degrees

  • Associate of Science

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