director of operations resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Talented executive offering proven background in business settings driving organizational change at operational levels. Demonstrated leadership, planning and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands.

  • Operations Oversight
  • Budgeting
  • Strategic planning and execution
  • Capital spending
  • Budget development
  • Stakeholder relations
  • Inventory Management
  • Business Development
  • Human resources management
  • Business Operations
Work History
Director of Operations, 09/2009 to 03/2020
Otter Tail CorporationBemidji, MN,
  • Grew company from 1.5 location to 4 location with annual revenue growth from 6 million to 15.5 million. Added 6 new practitioners.
  • New service lines added of pathology, ultrasound, and multiple new procedures
  • Direct day-to-day administrative and operational functions for eight physician group, providing guidance and leadership to over 80 employees across 4 offices
  • Oversaw all financial transactions and management functions, strategically managing fifteen million dollar operating budget
  • Developed and distributed employee work schedules based on operational needs and employee requests
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs
  • Developed and updated department goals and achievements throughout fiscal year
  • Kept records of expenses and monitored budget while recommending opportunities for cost savings
  • Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation
  • Managed and recorded facility maintenance and upkeep budget
  • Maintained up-to-date information in electronic medical records software
  • Represented office during board meetings, delivering supporting information and announcing new facility programs and initiatives
  • Recruited, hired and coached employees to offer high-quality, cost-effective care
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors
Administrator , 08/2005 to 09/2009
The Kemtah GroupHazelwood, MO,
  • Exceeded EBITDA budget ever year running operations
  • Grew surgery volume by 15%
  • Managed bi-weekly payroll for over 30 employees, as well as insurance matters, workman's compensation and compliance reporting
  • Directed a high quality care initiative to become Joint Commission Accredited Surgery Center
  • Directed hiring and recruitment of personnel in all departments
  • Supported and supervised team of 30 healthcare professionals
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
  • Maintained P&L to ensure optimal fiscal responsibility, resulting in 20% growth
  • Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
  • Monitored and notified owners and senior management on expenditures and plans concerning budget and fiscal matters
  • Managed and recorded facility maintenance and upkeep budget
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
Office Administrator, 08/2003 to 09/2005
HittWenatchee, WA,
  • Consulted with healthcare professionals on business decisions
  • Created and implemented organizational policies and procedures
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing six million annual budget and supervising twenty five employees
  • Ensured compliance with OSHA and HIPAA regulations
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
Flight Operations Manager, 02/1992 to 12/2002
Leidos Holdings Inc.Tulsa, OK,
  • Evaluated upcoming program plans to forecast expected resource needs
  • Implemented policies and standard operating procedures for continuous improvement
  • Oversaw day-to-day operations, including supervising forty-person team
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs
  • Handled day-to-day shipping and receiving overseeing more than eight thousand packages per day
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
Banchelor of Business Administration: General Business/Human Resource, Expected in 1998
The Universtiy of Mississippi - Oxford, MS,

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Resume Overview

School Attended

  • The Universtiy of Mississippi

Job Titles Held:

  • Director of Operations
  • Administrator
  • Office Administrator
  • Flight Operations Manager


  • Banchelor of Business Administration

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