Director of Operations/Facilities Supervisor Resume Example
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DIRECTOR OF OPERATIONS/FACILITIES SUPERVISOR
Summary
Skills
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Experience
Director of Operations/Facilities Supervisor
Charlotte , NCKuehne & Nagel Logistics, Inc./Aug 2012 to Current
Charlotte , NCKuehne & Nagel Logistics, Inc./Aug 2012 to Current
- Contributed to programs to optimize productivity and streamline efficiency.
- Coordinated schedules and day-to-day activities of crew to satisfy project needs.
- Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
- Adhered to budget to complete regular repairs and maintenance work as well as handle special facility needs.
- Offered input during the planning of special building events.
- Provided input to the selection of qualified contractors, scheduled all work and oversaw daily activities.
- Managed internal and external teams handling projects such as tenant improvements, roofing and paving.
- Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Led facility management staff and consultants in producing business plan devoted to all aspects of facility operations, including setting priorities and job assignments.
- Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
- Oversaw vendor-provided building services, including janitorial, pest control and landscaping.
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Inspected completed work to assess quality and identify skill or ability issues.
- Monitored employee work levels and optimized performance with strategic approaches.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Established and enforced clear safety policies to protect workers from injury.
- Supported the capital projects bidding process by reviewing proposals and quotes.
Director of Facilities Manager
City , STATEHarc, Inc./Aug 2012 to Current
City , STATEHarc, Inc./Aug 2012 to Current
- Oversaw contractor selection of service work contract bids with various department supervisors.
- Managed systematic maintenance program to prevent equipment and systems failures.
- Reviewed incident reports to identify corrective actions to forward to [Job title] for resolution.
- Planned facility improvements with work order priorities to maintain optimal operations.
- Developed annual and multi-year work plans to meet business needs.
- Collaborated with management team to identify and procure equipment and tools to increase safety and productivity.
- Directed trades workers in mechanical, electrical and plumbing tasks to support efficient operations and maintenance of [Type] buildings.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Minimized costs by working and negotiating with multiple suppliers.
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
IT Support Specialist
City , STATEHarc, Inc./Jan 2018 to Current
City , STATEHarc, Inc./Jan 2018 to Current
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Conducted hands-on technology training programs to assist use of newly implemented hardware and software.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Supported new infrastructure planning and deployment to meet organizational expectations.
- Supported [Type] customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Provided real-time support to everyday users of [Product or Service].
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Provided onsite IT and AV technical support for [Number] staff members.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Configured new employee work stations, including all hardware, software and peripheral devices.
Director of Vocational Operations
City , STATEHarc, Inc./Mar 1996 to Aug 2012
City , STATEHarc, Inc./Mar 1996 to Aug 2012
- Introduced procedures to help workplaces follow equal opportunity guidelines and strengthen employee conformance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled all delegated tasks, including [Task] and [Task].
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
High School DiplomaColumbus CollegeJun 1977City
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Resume Overview
School Attended
- Columbus College
Job Titles Held:
- Director of Operations/Facilities Supervisor
- Director of Facilities Manager
- IT Support Specialist
- Director of Vocational Operations
Degrees
- High School Diploma
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