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Director of Operations/Facilities Supervisor Resume Example

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DIRECTOR OF OPERATIONS/FACILITIES SUPERVISOR
Summary
Skills
  • Planning and coordination
  • Invoice Submissions
  • Process improvement
  • Problem resolution
  • Administrative support
  • Supervision
  • Inventory management
  • Project organization
  • Operational improvement
  • Organization
  • IT Coordination
Experience
Director of Operations/Facilities Supervisor
City, StateCompany Name/Aug 2012 to Current
  • Contributed to programs to optimize productivity and streamline efficiency.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Called in equipment repair services and maintained office supplies by ordering new inventory.
  • Adhered to budget to complete regular repairs and maintenance work as well as handle special facility needs.
  • Offered input during the planning of special building events.
  • Provided input to the selection of qualified contractors, scheduled all work and oversaw daily activities.
  • Managed internal and external teams handling projects such as tenant improvements, roofing and paving.
  • Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
  • Coordinated resources and delegated assignments to maintain efficient building operations.
  • Led facility management staff and consultants in producing business plan devoted to all aspects of facility operations, including setting priorities and job assignments.
  • Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
  • Oversaw vendor-provided building services, including janitorial, pest control and landscaping.
  • Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
  • Checked common areas and conference rooms regularly to verify cleanliness and order.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Established and enforced clear safety policies to protect workers from injury.
  • Supported the capital projects bidding process by reviewing proposals and quotes.
Director of Facilities Manager
City, StateCompany Name/Aug 2012 to Current
  • Oversaw contractor selection of service work contract bids with various department supervisors.
  • Managed systematic maintenance program to prevent equipment and systems failures.
  • Reviewed incident reports to identify corrective actions to forward to [Job title] for resolution.
  • Planned facility improvements with work order priorities to maintain optimal operations.
  • Developed annual and multi-year work plans to meet business needs.
  • Collaborated with management team to identify and procure equipment and tools to increase safety and productivity.
  • Directed trades workers in mechanical, electrical and plumbing tasks to support efficient operations and maintenance of [Type] buildings.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Minimized costs by working and negotiating with multiple suppliers.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
IT Support Specialist
City, StateCompany Name/Jan 2018 to Current
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Conducted hands-on technology training programs to assist use of newly implemented hardware and software.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
  • Supported new infrastructure planning and deployment to meet organizational expectations.
  • Supported [Type] customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Provided real-time support to everyday users of [Product or Service].
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Provided onsite IT and AV technical support for [Number] staff members.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
Director of Vocational Operations
City, StateCompany Name/Mar 1996 to Aug 2012
  • Introduced procedures to help workplaces follow equal opportunity guidelines and strengthen employee conformance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Handled all delegated tasks, including [Task] and [Task].
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
High School DiplomaColumbus CollegeJun 1977City
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Resume Overview

School Attended

  • Columbus College

Job Titles Held:

  • Director of Operations/Facilities Supervisor
  • Director of Facilities Manager
  • IT Support Specialist
  • Director of Vocational Operations

Degrees

  • High School Diploma

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