director of operations facilities program manager human resources partner resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Driven and decisive Manger offering 10+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.

  • Accounts Payable
  • Billing
  • Budget Allocation
  • Business Development
  • Contract Management
  • Customer Relations/ Service
  • Databases
  • Documentation
  • Facilities Management
  • Leadership
  • Logistics
  • Organized Event coordination
  • Policies
  • Process Improvement
  • Project Management
  • Recruitment
  • Research
  • Scheduling
  • Strategic Planning
  • Training
04/2020 to Current
Director of Operations/Facilities Program Manager/Human Resources Partner Curio Wellness City, STATE,
  • Performs a wide range of assignments in support of the CEO’s administrative, programmatic, and executive responsibilities.
  • Acts as a coordinator for all leadership and business meetings and taking meeting minutes.
  • Act as a coordinator for all leadership and business meetings and taking meeting minutes.
  • Proactively assists the CEO in keeping organized, effective, and on schedule.
  • Follows up with management team commitments on behalf of the CEO.
  • Office management including but not limited to ensuring full stock of office supplies at the corporate office and MD plant facility, coordinating office moves and relocation, and owning all office duties to ensure an orderly and effective office environment.
  • Conducts research and analysis in support of projects.
  • Composes business correspondence in a timely and professional manner.
  • Liaises with internal staff at all levels and external clients and investors.
  • Analyzes compensation and benefits policies to develop modifications and establish competitive programs.
  • Secured optimal productivity by supervising over 10 employees on staffing and recruiting administrative, operational and clerical functions.
  • Identifies vacancies in staff, supports recruiting process and interviews prospective personnel.
  • Supervises and coordinates activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Manages several assignments simultaneously.
  • Leads the recruitment process to include, posting, and updating job postings, updating and maintaining the Applicant Tracking System, creating, and updating recruiting guides, compiling all interview and orientation materials, scheduling all interviews and sending appropriate communications and surveys, sourcing and attending job fairs, coordinating all background checks and drug screens, following the MMCC regulatory guidelines for on-boarding.
  • Supports various members of the senior leadership team, as needed.
  • Handles confidential and sensitive issues with care and discretion.
  • Partners with management to establish workplace safety curriculum for training and education purposes.
  • Evaluates and updates compensation strategies to offer competitive employment packages and attract top-notch talent.
03/2016 to 03/2020
Operations Manager/Facilities Manager/Event Coordinator Orano TN City, STATE,
  • Contract Management: Created and developed contracts which included scope, exhibits, amendments, deadlines, and submittals; set and maintained Budget, Billing, Data Input, Providing Documentation to clients, and Bidding Jobs.
  • Facilities Management: Oversaw and agreed upon contracts for current office and new office relocation; ensured all employees and visitors adhered to the safety and security policies to ensure a safe work environment.
  • Event Coordinator: Created, monitored, and managed event timelines and budgets, managed on-site meeting logistics, managed the customer portfolio & developed more business opportunities, created post-event surveys and reports.
  • Answered multi-line telephone system and represented the company in a professional manner.
  • Made travel arrangements for all C-Level executives.
  • Reviewed and recommended changes to policies and procedures.
  • Managed and approved timesheets, expense authorizations, and expense reports of employees.
  • Managed and directed facility staff including assignment delegation and timely completion.
  • Accounts Payable/Accounts Receivable.
  • Performed other duties as assigned by management.
  • Monitored and recorded metrics related to finances and operations to conduct quarterly analysis of associated costs and performance.
  • Assigned and supervised work of cross-functional facilities team.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Inspected equipment, facility grounds, external building structure, and systems on regular basis.
11/2011 to 03/2016
Administrative Assistant/ Assistant Project Manager Costello Construction City, STATE,
  • Contract Management: Compared line by line to subcontracts, made necessary amendments, and checked for consistency across all documents.
  • Engaged in contract negotiations when needed.
  • Answered multi-line telephone system and represented the company in a professional and businesslike manner.
  • Assisted the Superintendent and Assistant Project Manager in the overall management of a project.
  • Responsible for ensuring job specific records are maintained and are current.
  • Project buyout and closeout.
  • Worked with Business Development Manager to secure projects.
  • Maintained and monitored customer relations including project/progress meetings, site visits and project related correspondence.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Devised implementation plans, including cost-benefit and ROI analyses.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Provided all clients with high level of service and dedication in effort to extend relationships and promote future opportunities.
  • Provided project milestone details to appropriate stakeholders.
12/2009 to 04/2011
Account Coordinator/Manager EInstruction City, STATE,
  • Provided general product information as requested by customers.
  • Updated and maintained customer databases using applicable software.
  • Ensured excellent customer service and satisfaction of all customer issues and complaints.
  • Ensured that all orders and returns are processed correctly and on-time.
  • Utilized to track customers.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Greeted and encouraged feedback from customers to implement on-site operational changes.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from location inspections to implement action plans for improvements.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained ongoing system for development, recruitment, recognition and retention of crew and management.
Education and Training
Expected in 2013 to to
Bachelor of Science: Psychology
University of Maryland, University College - College Park, MD,
  • Dean’s List
Expected in 2009 to to
Associate of Science: General Studies
Georgia State University - Atlanta, GA,
Additional Information
  • Orano Corporate Organization Recognition Excellence (CORE) Award December 2016 – December 2019

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Resume Overview

School Attended

  • University of Maryland, University College
  • Georgia State University

Job Titles Held:

  • Director of Operations/Facilities Program Manager/Human Resources Partner
  • Operations Manager/Facilities Manager/Event Coordinator
  • Administrative Assistant/ Assistant Project Manager
  • Account Coordinator/Manager


  • Bachelor of Science
  • Associate of Science

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