director of operations executive assistant to the chief executive officer resume example with 8 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Multitalented Director of Operations with over 8 years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.

  • Positive Leader
  • Strong problem solver
  • Articulate and well-spoken
  • Executive presentation development
  • Professional and mature
  • Administrative support specialist
  • Meeting planning
  • Customer service-oriented
  • Team building and motivation
  • Contract development and management
  • Issue and conflict resolution
  • Key accounts and territory management
  • Planning
  • Active listening
  • Data management
  • Analytical
  • Organization
  • Emotional awareness
  • Quality assurance controls
  • Grant writing
  • Community outreach
  • Research and facts collecting
  • Troubleshooting
Director of Operations/Executive Assistant to the Chief Executive Officer, 11/2016 to Current
Goodwill/Easter Seals MinnesotaWhite Bear Township, MN,
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Revised and maintained master calendar to coordinate meetings across the organization.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences, and seminars.
  • Opened, read, and replied to e-mails, letters, and correspondence on behalf of executives.
  • Processed executive subscriptions, license renewals, vendors and membership renewals.
  • Leveraged word processing software to create proposals, letters, and memos.
  • Collected and analyzed information to produce concise reports.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Participated in frequent communication with other administrative team members, human resources and the finance department on special projects and events.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Assessed resources, skill sets and tools necessary to accomplish team goals by continuously identifying process improvements and educational and training opportunities.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Delivered optimal administrative, customer service and case management support.
  • Served on committees and task forces to address administrative, policy and procedural matters.
  • Authorized operational guidelines and practices while assessing staff to meet performance objectives.
  • Identified business development opportunities, including possible mergers and acquisitions and new growth markets.
  • Rolled out marketing strategies that promoted product branding tactics and optimized public recognition.
  • Shaped strategies to drive effective execution and ongoing performance of programs throughout organization.
  • Enhanced customer satisfaction ratings by resolving technical and account issues efficiently.
  • Partnered with managers and executives to drive and track non-technical and technical internal projects from inception through completion.
  • Displayed subject matter expertise and acted as escalation point for daily issues and concerns associated with programs.
  • Directly supervised Child Care Director and assisted in leading a 25-member team.
  • Implemented proven tactics to boost productivity and support organizational mission.
  • Assessed employee time sheets for discrepancies, made corrections to hours and approved routing to streamline payroll process.
  • Devised methods to effectively execute programs and achieve performance goals.
  • Drafted, assessed and corrected high-quality proposals to pursue grants, donations and contracts.
  • Researched grant opportunities based on funding amount needed, location and organization project.
  • Investigated potential funding sources, state and federal programs and non-profit foundations.
District Manager, 03/2014 to 11/2015
ESS/Source4Teachers/MissionOneCity, STATE,
  • Mentored team members by demonstrating best practices for school districts and students.
  • Cultivated positive rapport with associates and team leadership.
  • Managed 61 MissionOne employees in various positions, such as Paraprofessionals, COTAs, Speech Therapists, and Interpreters during the school year for the local intermediate unit and managed 120 employees in various positions for summer programming.
  • Recruited, hired, trained, and supervised all of Mission One's employees.
  • Managed over 200 Source4Teachers employees and 9 school districts accounts across North Central PA.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Assisted in the implementation of 4 school districts for Source4Teachers.
  • Conducted all implementation trainings.
  • Ensured all the districts' needs were meant and that their expectations were exceeded.
  • Served as a liaison between management, clients, and employees by handling questions, interpreting and administering contracts and helping to resolve any concerns.
  • Conducted calling of substitutes in the mornings and evenings to fill in any unfilled positions within the 9 school districts and communicated every morning with those school districts.
  • Prepared reports, memos, presentations, and other documents, using word processing, spreadsheets, or presentation software.
  • Presented numerous presentations and trainings to ensure continuity in the classroom.
  • Sourced and recruited top talent for various school positions and verified recruiting processes to meet new district opening timelines.
  • Established, reviewed and updated territory boundaries for corporate agency to ensure effective recruiting and placing of substitutes for districts.
Case Manager/Case Manager Aide, 04/2013 to 03/2014
  • Prioritized calls, messages and email to smoothly manage case-related communications.
  • Managed intake and maintenance of residents' records.
  • Prepared weekly and monthly reports outlining residents' compliance with case plans.
  • Handled support tasks such as office supplies and meeting schedules to support senior case managers with workloads.
  • Worked with senior staff to further develop plans for residential cases.
  • Built and maintained strong relationships with residents' placing counties by successfully resolving issues and responding promptly to phone inquiries.
  • Answered questions and responded to inquiries to deliver high level of service to residents.
  • Educated residents on various resources, services and programs to maximize care.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Recommended improved life choices to enhance client outcomes.
  • Discussed available program services with residents and outlined procedures to facilitate smooth engagement in program processes.
  • Evaluated patient behavior and reported changes to clinical team.
  • Partnered with interdisciplinary teams to implement care plans.
Education and Training
Bachelor of Arts: Psychology, Expected in 05/2013 to Lycoming College - Williamsport, PA,
  • Completed professional development in Family Base
High School Diploma: , Expected in 06/2009 to Troy Area High School - Troy, PA
  • A to Z Grant Writing Course, Pennsylvania College of Technology-2019
  • Advanced Grant Writing Course, Pennsylvania College of Technology-2019
  • Grant Writing, Grantsmanship - 2020
  • Creating Presence Trauma Informed Care-Lakeside Global Institute-2020
  • Diversity, Equity, and Inclusion in the Workplace, USF-Muma College of Business Development- 2022
  • Pennsylvania Notary Commissions-Exp. 2025
  • Servsafe Certified, National Restaurant Association-Exp. 2026

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Resume Overview

School Attended

  • Lycoming College
  • Troy Area High School

Job Titles Held:

  • Director of Operations/Executive Assistant to the Chief Executive Officer
  • District Manager
  • Case Manager/Case Manager Aide


  • Bachelor of Arts
  • High School Diploma

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