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director of operations executive assistant resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Detail-oriented and driven Executive Assistant with expertise in problem solving and managing daily office functions. Uniquely qualified to develop and maintain detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives.

Skills
  • Advanced MS Office Suite
  • Social Media Knowledge
  • Strong Interpersonal Skills
  • Administrative support
  • Travel coordination
  • Schedule & calendar planning
  • Project Management
  • Office management
Education
Miami University Oxford, OH Expected in 05/2010 Bachelor of Science : Exercise Science - GPA :
Work History
Northwest Bancorp, Inc. - Director of Operations & Executive Assistant
Amherst, NY, 05/2015 - Current
  • Modernized and improved operational procedures to increase efficiency.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Organized and coordinated regulatory conferences and meetings.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Maintained computer and physical filing systems.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Coordinated special projects and managed schedules.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Northwest Bancorp, Inc. - Office Manager
Bloomfield, IN, 11/2013 - 05/2015
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Developed close working relationships with front office and back office staff.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Completed and filed financial documentation for accounting purposes.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Scheduled patient appointments for busy chiropractic practice.
  • Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
  • Performed variety of therapies on patients, including electric muscle stimulation, massage and mechanical traction.
  • Inputted patient data into office's computer system using ChirTouch and checked all information for accuracy.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Spine & Sport Rehab Center - Office Manager
City, STATE, 08/2011 - 08/2013
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Created and implemented organizational policies and procedures.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures .
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Developed close working relationships with front office and back office staff.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Built relationships with physicians to create steady referral pipeline.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

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Resume Overview

School Attended

  • Miami University

Job Titles Held:

  • Director of Operations & Executive Assistant
  • Office Manager
  • Office Manager

Degrees

  • Bachelor of Science

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