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Director Of Operations Empowerment Life Coach Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Links
  • https://www.linkedin.com/in/Jessica-Claire-10a37370/
  • https://www.impowercoaching.org/
  • https://www.facebook.com/impowercoach
Professional Summary

Visionary, self-motivated, experienced professional with expertise in professional life coaching, youth personal development and counseling, administration and leadership. While helping to promote social and emotional well-being, Jessica is a Certified Empowerment Life Coach, Youth Mentor, Motivational Speaker, Licensed Minister and Author. Talented in communications, creating educational programs, and dedicated to excellence. Has a strong understanding and drive for youth reaching their maximum potential and well versed in supporting clients' with active listening, goal-setting, and skill-building strategies.

Skills
  • Client-Relationship Building
  • Problem-Solving/Crisis Management
  • Leadership
  • Training
  • Counseling
  • Coaching
  • Officiating
  • Policy and Procedure Adherence
  • Client-Performance Analysis
  • Quality Management
  • Operations Management
  • Program Development
  • Public Speaking
  • Strong interpersonal skills
  • Active listening skills
  • MS Office Suite
Work History
Founder, Certified Life Coach, Youth Counselor, 05/2020 to Current
Beyondsoft Group, CA,
  • Develops goal-oriented, educational and empowerment programs to improve clients' level of functioning
  • Helps clients build life management and well-being coping skills to handle daily needs and specific stressors
  • Provides guidance and advice to help cultivate self-esteem and community involvement for students
  • Provides weekly empowerment coaching sessions for clients of all backgrounds and industries (personally and professionally)
  • In a mentoring/counseling environment, identifies risk and resiliency factors within individual youth, peer group, family, school and community; develops strategies for goal orientation and emotional well-being for others
  • Motivationally speaks and provides inspirational engagement to group settings (workshops, seminars, schools, classes, conferences)
  • Counsels and mentors clients on life choices and better lifestyle habits
  • Facilitates on-site activities for social and emotional well-being support groups and outings for clients
  • Builds and maintains positive staff relationships within organizations to promote teamwork and better serve clients/students/employees
  • Evaluates individuals' knowledge, skills and strengths to maximize talent areas
  • Plans, promotes and manages parent workshops on assisting high school students in attaining academic success
  • Provides individual counseling services to students with needed adjustment issues and partners to facilitate biweekly/monthly support groups
  • Connects clients with available resources to improve plans of success; motivates clients to set and achieve reasonable goals on weekly basis
  • Customizes strategies based on individuals' goals and strengths and offers each positive reinforcement to continue progress against goals
  • Helps to integrate clients in local community by teaching important social and emotional wellbeing related skills
  • Supports students with developmental strategies in helping them to discover and to build multi-faceted skillsets to promote independence and self-confidence
  • Writes, creates and establishes online courses, master classes and coaching programs to help qualify others for professional opportunities and to prepare for next steps and goals in life
  • Interactes with troubled youth and offers resources and programs to surmount challenges
Student Enrollment Coach, 05/2020 to 10/2021
ZovioCity, STATE,
  • Mentored new hires, resulting in stronger staff development and increased productivity
  • Advised and navigated the admissions processes and program management amongst 100+ employer partnerships for prospective and enrolled students
  • Conducted training to new team members to maximize their potential in next step planning and strategic student advisement
  • Mentored students to increase satisfaction and help engage in campus life
  • Monitored students' progress to improve engagement and retention; 95% of the student population was retained in 2021 Q1's new enrollment period
  • Conducted academic advisement services for students on a reoccurring basis to maintain educational progression and academic value
  • Investigated complaints and partnered with students, parents and instructors on finding positive resolutions
  • Educated and coaches students on course selections to align with career goals
  • Recipient of the ‘2020 Team Player’ Award for the Corporate Full Tuition Grant Enrollment vertical
  • First Quarter recipient of the 2021 PaceZetter Award for Exemplary Team Mentorship and the employee example of a 'Rising Star’


Operations Team Manager, 07/2018 to 10/2019
C. Myers CorporationCity, STATE,
  • Managed and coached a team of administrative professionals including project managers, editors, travel coordinators and internal schedulers
  • Overseer of learning development, staffing, performance management and reviews
  • Supervised administrative operations, including hiring processes and vendor relationships to maintain smooth operations for company of 60 employees
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
  • Created and administered young adult internship programs focused on career development, project and time management
  • Negotiated agreements between employees to clarify misunderstood directions and resolved conflicts affecting performance
  • Developed business cases, presentations and reports for company principals
  • Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments
  • Improved team efficiency and productivity by restructuring workflow and managing assignments
Social Wellness Coach and Coordinator, 04/2014 to 05/2019
The Center For Natural Health, LLCCity, STATE,
  • Led individual and group wellness seminars and educational programs on health education, mental, social, and physical well-being topics for 40+ participants bi-monthly
  • Organized and managed wellness program development from conception through successful execution
  • Spoke publicly to large groups on the importance of health education and specific disease prevention and treatment strategies
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
  • Administered group coaching and one-on-one sessions for clients to discuss and accomplish health and wellness goals
  • Built and maintained productive relationships with vendors for upcoming health fairs
  • Conducted workshops for local health and education fairs
Team Administration Manager/Corporate Trainer, 10/2014 to 07/2018
Conduent Human Resources Outsourcing And SolutionsCity, STATE,
  • Provided immediate supervision and coaching to 50+ call center employees; interviewed and hired staff; Monitored daily operations of floor staff
  • Developed lesson plans, instructional materials and written practice tests for new hires and established employees; coordinated and executed refresher courses onsite and online
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Built excellent employee experience through culture of service and execution of employee programs, including peer-mentoring
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources
  • Resolved client escalations and worked one-on-one with new hires on product and services offered; Developed visual content and orchestrated Webex videos intended for new hires
  • Trained employees in company and regulatory compliance requirements to promote conformance
  • Scheduled and taught in class and online courses to increase learning opportunities
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind
  • Identified and solved internal problems related to employee turnover by revamping training approaches
  • Recorded and edited videos for use in later courses or by remote learners
VP of Project Operations, Community Youth Coach, 07/2012 to Current
Company NameCity, State,
  • Leads educational and motivational seminars and lectures on mental health awareness; Directs and hosts community service activities; coordinates resources
  • Manages company business plans and trains volunteer staff on company vision and objectives; develops plans to keep departmental teams motivated
  • Facilitates community outreach programs, including guidance and mentor programs focused on helping high school and college students prepare for career/college or vocational education opportunities
  • Officiates and lead memorial and worship services, ordinances, funerals, weddings and nursing home services
  • Helps youth and young adults build life management and coping skills to handle daily needs and specific stressors
  • Facilitates young adult group sessions and learning discussions to further objectives and life goals
  • Administers young adult and adult life coaching
  • Analyzes technology needs, resource needs, and market demand to strategically plan and assess the feasibility of company projects
Teacher, Tutor, 10/2019 to 04/2020
Company NameCity, State,
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
  • Directed after-school tutoring and mentoring program serving high school students
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom
  • Integrated technology into sessions to further enhance student learning
  • Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking
  • Provided one-on-one and small group instruction to 30+ students falling behind with learning skills
  • Created special study guides and enrichment materials to boost student knowledge
  • Designed engaging lessons, using art and visual aids to enhance learning process
  • Planned lessons for allotted time to strengthen weak subjects and build skills
  • Promoted physical, mental and social development using classroom games and activities
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure
  • Coached and mentored junior tutors on successful teaching strategies and time management


Education
Bachelor of Arts: Urban Policy, Communications, Expected in 05/2010
Arizona State University, W.P. Carey School of Business - Tempe, Arizona,
GPA:
High School Diploma: , Expected in 06/2005
Hamilton High School - Chandler, AZ,
GPA:
Certifications
  • Certified Life Coach with Certified Coaches Alliance
  • TESOL Certified
  • Licensed Minister

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Resume Overview

School Attended
  • Arizona State University, W.P. Carey School of Business
  • Hamilton High School
Job Titles Held:
  • Founder, Certified Life Coach, Youth Counselor
  • Student Enrollment Coach
  • Operations Team Manager
  • Social Wellness Coach and Coordinator
  • Team Administration Manager/Corporate Trainer
  • VP of Project Operations, Community Youth Coach
  • Teacher, Tutor
Degrees
  • Bachelor of Arts
  • High School Diploma