Director Of Operations Empowerment Life Coach Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Visionary, self-motivated, experienced professional with expertise in professional life coaching, youth personal development and counseling, administration and leadership. While helping to promote social and emotional well-being, Jessica is a Certified Empowerment Life Coach, Youth Mentor, Motivational Speaker, Licensed Minister and Author. Talented in communications, creating educational programs, and dedicated to excellence. Has a strong understanding and drive for youth reaching their maximum potential and well versed in supporting clients' with active listening, goal-setting, and skill-building strategies.

  • Client-Relationship Building
  • Problem-Solving/Crisis Management
  • Leadership
  • Training
  • Counseling
  • Coaching
  • Officiating
  • Policy and Procedure Adherence
  • Client-Performance Analysis
  • Quality Management
  • Operations Management
  • Program Development
  • Public Speaking
  • Strong interpersonal skills
  • Active listening skills
  • MS Office Suite
Work History
Founder, Certified Life Coach, Youth Counselor, 05/2020 to Current
Beyondsoft Group, CA,
  • Develops goal-oriented, educational and empowerment programs to improve clients' level of functioning
  • Helps clients build life management and well-being coping skills to handle daily needs and specific stressors
  • Provides guidance and advice to help cultivate self-esteem and community involvement for students
  • Provides weekly empowerment coaching sessions for clients of all backgrounds and industries (personally and professionally)
  • In a mentoring/counseling environment, identifies risk and resiliency factors within individual youth, peer group, family, school and community; develops strategies for goal orientation and emotional well-being for others
  • Motivationally speaks and provides inspirational engagement to group settings (workshops, seminars, schools, classes, conferences)
  • Counsels and mentors clients on life choices and better lifestyle habits
  • Facilitates on-site activities for social and emotional well-being support groups and outings for clients
  • Builds and maintains positive staff relationships within organizations to promote teamwork and better serve clients/students/employees
  • Evaluates individuals' knowledge, skills and strengths to maximize talent areas
  • Plans, promotes and manages parent workshops on assisting high school students in attaining academic success
  • Provides individual counseling services to students with needed adjustment issues and partners to facilitate biweekly/monthly support groups
  • Connects clients with available resources to improve plans of success; motivates clients to set and achieve reasonable goals on weekly basis
  • Customizes strategies based on individuals' goals and strengths and offers each positive reinforcement to continue progress against goals
  • Helps to integrate clients in local community by teaching important social and emotional wellbeing related skills
  • Supports students with developmental strategies in helping them to discover and to build multi-faceted skillsets to promote independence and self-confidence
  • Writes, creates and establishes online courses, master classes and coaching programs to help qualify others for professional opportunities and to prepare for next steps and goals in life
  • Interactes with troubled youth and offers resources and programs to surmount challenges
Student Enrollment Coach, 05/2020 to 10/2021
ZovioCity, STATE,
  • Mentored new hires, resulting in stronger staff development and increased productivity
  • Advised and navigated the admissions processes and program management amongst 100+ employer partnerships for prospective and enrolled students
  • Conducted training to new team members to maximize their potential in next step planning and strategic student advisement
  • Mentored students to increase satisfaction and help engage in campus life
  • Monitored students' progress to improve engagement and retention; 95% of the student population was retained in 2021 Q1's new enrollment period
  • Conducted academic advisement services for students on a reoccurring basis to maintain educational progression and academic value
  • Investigated complaints and partnered with students, parents and instructors on finding positive resolutions
  • Educated and coaches students on course selections to align with career goals
  • Recipient of the ‘2020 Team Player’ Award for the Corporate Full Tuition Grant Enrollment vertical
  • First Quarter recipient of the 2021 PaceZetter Award for Exemplary Team Mentorship and the employee example of a 'Rising Star’

Operations Team Manager, 07/2018 to 10/2019
C. Myers CorporationCity, STATE,
  • Managed and coached a team of administrative professionals including project managers, editors, travel coordinators and internal schedulers
  • Overseer of learning development, staffing, performance management and reviews
  • Supervised administrative operations, including hiring processes and vendor relationships to maintain smooth operations for company of 60 employees
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
  • Created and administered young adult internship programs focused on career development, project and time management
  • Negotiated agreements between employees to clarify misunderstood directions and resolved conflicts affecting performance
  • Developed business cases, presentations and reports for company principals
  • Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments
  • Improved team efficiency and productivity by restructuring workflow and managing assignments
Social Wellness Coach and Coordinator, 04/2014 to 05/2019
The Center For Natural Health, LLCCity, STATE,
  • Led individual and group wellness seminars and educational programs on health education, mental, social, and physical well-being topics for 40+ participants bi-monthly
  • Organized and managed wellness program development from conception through successful execution
  • Spoke publicly to large groups on the importance of health education and specific disease prevention and treatment strategies
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
  • Administered group coaching and one-on-one sessions for clients to discuss and accomplish health and wellness goals
  • Built and maintained productive relationships with vendors for upcoming health fairs
  • Conducted workshops for local health and education fairs
Team Administration Manager/Corporate Trainer, 10/2014 to 07/2018
Conduent Human Resources Outsourcing And SolutionsCity, STATE,
  • Provided immediate supervision and coaching to 50+ call center employees; interviewed and hired staff; Monitored daily operations of floor staff
  • Developed lesson plans, instructional materials and written practice tests for new hires and established employees; coordinated and executed refresher courses onsite and online
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Built excellent employee experience through culture of service and execution of employee programs, including peer-mentoring
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources
  • Resolved client escalations and worked one-on-one with new hires on product and services offered; Developed visual content and orchestrated Webex videos intended for new hires
  • Trained employees in company and regulatory compliance requirements to promote conformance
  • Scheduled and taught in class and online courses to increase learning opportunities
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind
  • Identified and solved internal problems related to employee turnover by revamping training approaches
  • Recorded and edited videos for use in later courses or by remote learners
VP of Project Operations, Community Youth Coach, 07/2012 to Current
Company NameCity, State,
  • Leads educational and motivational seminars and lectures on mental health awareness; Directs and hosts community service activities; coordinates resources
  • Manages company business plans and trains volunteer staff on company vision and objectives; develops plans to keep departmental teams motivated
  • Facilitates community outreach programs, including guidance and mentor programs focused on helping high school and college students prepare for career/college or vocational education opportunities
  • Officiates and lead memorial and worship services, ordinances, funerals, weddings and nursing home services
  • Helps youth and young adults build life management and coping skills to handle daily needs and specific stressors
  • Facilitates young adult group sessions and learning discussions to further objectives and life goals
  • Administers young adult and adult life coaching
  • Analyzes technology needs, resource needs, and market demand to strategically plan and assess the feasibility of company projects
Teacher, Tutor, 10/2019 to 04/2020
Company NameCity, State,
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
  • Directed after-school tutoring and mentoring program serving high school students
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom
  • Integrated technology into sessions to further enhance student learning
  • Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking
  • Provided one-on-one and small group instruction to 30+ students falling behind with learning skills
  • Created special study guides and enrichment materials to boost student knowledge
  • Designed engaging lessons, using art and visual aids to enhance learning process
  • Planned lessons for allotted time to strengthen weak subjects and build skills
  • Promoted physical, mental and social development using classroom games and activities
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure
  • Coached and mentored junior tutors on successful teaching strategies and time management

Bachelor of Arts: Urban Policy, Communications, Expected in 05/2010
Arizona State University, W.P. Carey School of Business - Tempe, Arizona,
High School Diploma: , Expected in 06/2005
Hamilton High School - Chandler, AZ,
  • Certified Life Coach with Certified Coaches Alliance
  • TESOL Certified
  • Licensed Minister

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Arizona State University, W.P. Carey School of Business
  • Hamilton High School
Job Titles Held:
  • Founder, Certified Life Coach, Youth Counselor
  • Student Enrollment Coach
  • Operations Team Manager
  • Social Wellness Coach and Coordinator
  • Team Administration Manager/Corporate Trainer
  • VP of Project Operations, Community Youth Coach
  • Teacher, Tutor
  • Bachelor of Arts
  • High School Diploma