director of operations resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • Purchasing | Supply Chain Manager CONTACT PROFILE +1 XXX XXX XXX Goal-oriented Purchasing and Supply Chain Operations Manager offering more than eight years of end-to-end supply chain and program management expertise that directly results in efficiency improvements, cost savings and increased customer satisfaction. San Jose, CA
  • End-to-End Supply
  • Operation Management
  • Project Chains
  • Vendor & Contract Management Claire-b31ab354
  • Materials Management
  • Procedures Management
  • Scheduling Development APICS CSCP Credential Six Sigma Lean Black Belt Professional
  • Strategically sourced and reduced overhead costs by 15%, established benchmarks for Six Sigma Champion Certified supplier improvement and quality control by developing/ tracking KPIs
  • Developed positive customer relationships and managed key accounts by accessing VOC SKILLS (voice of customer) data and feedback // P ROFESSIONAL
  • Ensured and communicated timely deliverables according to customer stakeholder's needs; effectively raised escalations when necessary
  • Problem Solving
  • Effective Communication
  • Conducted internal job cost reviews; successfully executed price increases on orders with
  • Self-Starter little or no profitability
  • Reliability
  • Working knowledge of Quality Management Systems Iso 9001/AS9100C, ISO 13485
  • Organization and Efficiency
  • Multitasking and Prioritization
  • Utilized Six Sigma Lean concepts to eliminate waste when scheduling production lots
  • Team Leadership
  • Implemented Continual Improvement projects within various departments; aligning
  • Computer Proficiency company's vision, mission and values with each change
  • ABC
  • Inventory control
  • Scheduling
  • Supply chain
Director of Operations, 09/2018 to Current
Performance Food GroupOklahoma City, OK,
  • Coordinated all supply chain activities such as material planning, scheduling while maintaining a strict ABC inventory control system to optimize order to cash cycle time.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Cross-trained in every store role to maximize operational knowledge.
  • Enhanced production methods and improved employee motivation to maximize team productivity.
Purchasing / Supply Chain Manager, Customer Account Manager, 08/2012 to Current
Kasai North America, IncSmyrna, TN,
  • Oversaw [Number]-member team focused on materials planning, purchasing and handling while maximizing customer satisfaction.
  • Directed planning and procurement of raw materials, scheduled production jobs and coordinated logistics.
  • Tracked [Type] and [Type] carrier performance against targets to check operational compliance with projections.
  • Boosted KPIs and continuous improvement strategies to enhance logistical operations and meet supply chain needs.
  • Reduced inventory [Number]% through development and implementation of improved ABC methodologies.
  • Conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards.
  • Determined inventory goals, product stock and risk management objectives and oversaw techniques to maximize inventory.
  • Administered sales and operations planning by forecasting demand, supply needs, purchasing and logistics requirements.
Shipping and Receiving Manager, 10/2011 to 08/2012
WarnermediaCalifornia, MD,
  • Managed day-to-day shipping and receiving, typically overseeing more than [Number] packages in 24-hour period.
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
  • Oversaw more than $[Number] in inventory and supervised [Number] employees in [Number] square foot warehouse for [Type] of company.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Recognized by management for providing exceptional customer service.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved operations by working with team members and customers to find workable solutions.
Event Assistant, to
EventscapesCity, STATE,
  • Helped set up venue for special events by locating furniture and building desired arrangements.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
: , Expected in to Mission College - Santa Clara, CA,
Activities and Honors

Apics Certified Supply Chain Professional


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Resume Overview

School Attended

  • Mission College

Job Titles Held:

  • Director of Operations
  • Purchasing / Supply Chain Manager, Customer Account Manager
  • Shipping and Receiving Manager
  • Event Assistant


  • Some College (No Degree)

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