director of operations resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

With a background in psychology, I am a forward-thinking team leader skilled at operating departments efficiently to meet goals. With an attained & successful background matching employees with roles for maximum performance, my skills push teams and I to the best next step. Being a proactive and hardworking individual focused on continuous operational improvement, my goals do not go unachieved.

  • Scheduling
  • Sales
  • Staff Management
  • Insurance Knowledge
  • Strategic planning and execution
  • Process improvements
  • Performance Analysis
  • Delegation
  • Coaching and mentoring
  • Budget development
  • Staff training/development
  • Effective leader
  • Employee scheduling
  • Relationship building
  • Recruitment
  • Attention to Detail
Work History
03/2022 to Current
Director of Operations Omni Hotels New Orleans, LA,
  • Defined, implemented and revised operational policies and guidelines.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Monitored budget and utilized operational resources.
  • Monitored and coordinated workflows to optimize resources.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
  • Drafted invoices for completed work.
  • Trained new employees on proper protocols and customer service standards.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Reported issues to higher management with great detail.
12/2020 to 03/2022
Office Manager Emed Miami, FL,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Updated reports, managed accounts and generated reports for company database.
  • Maintained computer and physical filing systems.
  • Coordinated special projects and managed schedules.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Developed standard operating procedures for all administrative employees.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
02/2018 to 10/2019
Unit Secretary Health Quest Kingston, NY,
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed and filed financial documentation for accounting purposes.
  • Processed lab paperwork and requests according to physicians' orders.
  • Transcribed doctors' medication orders, lab test requests and care plans.
  • Enhanced office productivity by handling high volume of callers per day.
  • Managed incoming calls and directed to appropriate department.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Monitored inventory levels and advised management of need for replenishment.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Drafted unit correspondence, memos and department updates.
  • Developed training protocols for new unit secretaries.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
Expected in 12/2018 to to
Bachelor Of Arts: Psychology
University of Hartford - West Hartford, CT

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Resume Overview

School Attended

  • University of Hartford

Job Titles Held:

  • Director of Operations
  • Office Manager
  • Unit Secretary


  • Bachelor Of Arts

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