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director of operations resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Executive Profile
v 12 years experience as Operations, Project and Organizational Management Leader v Strategic problem solver with proven track record of restructuring processes to improve bottom line results v Skilled in leading cross-functional teams focusing on exceeding client and company expectations v Analyzing profit performance reports v Sharp Negotiation Skills, Relationship Building, Maximizing Strategic Partnerships (Vendor Relations), Budget Development & Administration
Skill Highlights
Microsoft Office: Word, Excel, Outlook and PowerPoint; QuickBooks, Yardi Real Estate Accounting Software, IT / Database Management, Macintosh Apple Platform, Google Drive / Docs and Dropbox
Core Accomplishments
Professional Experience
11/2010 to 01/2015
Director of Operations Performance Food Group Opelousas, LA,
  • After coordinating the acquisition of a 15,000 sq.
  • ft.
  • property, effectively negotiated a 25% budgetary saving on a contracted facility build-out and motivated and supervised Contractors into completion within a significant time restriction of 30 days.
  • Responsible for the overall leadership/direction of the organization's staff; leading all functional areas to meet the organizations' mission, including Strategic Planning, Operations, Finance, and Human Resources Managed an Operations budget in excess of $2 million dollar; exercised adequate oversight and controls to ensure essential programs were properly funded and resources were appropriately allocated Created and led the implementation of The Artist Resource Center that provides the artistic community with the tools and knowledge to develop their craft with practical training in entertainment and business Managed a support staff of 30 employees; coordinated intra-departmental activities to enhance productivity; provided Performance Evaluations; developed and implemented Training programs Coordinated the acquisition of property; negotiated vendor services and contracts Developed and administered policies and procedures to meet the organization's expansion and growth.
11/2007 to 10/2010
Portfolio Manager Us Government Other Agencies And Independent Organizations Portland, OR,
  • Reduced property vacancy from 25% to under 5% by development and utilization of an effective marketing plan and strict oversight of 15 onsite Building Managers.
  • Provided property management services for a privately held multi-state, commercial and residential real estate investment firm of 26 properties which included acquisitions, dispositions and leasing for all properties Effectively handled escalated tenant issues increasing tenant satisfaction as evident by a higher percentage of lease renewals Ensured real estate acquisition costs and time frames met established budgets and construction schedules Developed an extensive network and relationships with various market participants; managed market research studies; conducted lease negotiations; evaluated rental applications and construction needs for potential tenants for both residential and commercial 1|Page Jessica Claire (555) 432-1000 | resumesample@example.com Represented the company in Small Claims, Landlord/Tenant Court; successfully resolved related issues Conducted lease audits in acquisitions of properties; identified and communicated critical dates and material terms Handled annual lease reconciliations for common area management related to real estate taxes, insurance, maintenance, repairs and other expenses.
12/2006 to 11/2007
Project Manager Marco Technologies Willmar, MN,
  • Increased client satisfaction by bringing in projects ahead of schedule through strategic planning, follow-up, and strong time management Responsible for the day-to-day operations of the construction site Communicated and coordinated daily scope of work with Subcontractors Secured necessary permits and city licenses for completion of projects Verified deliveries of materials and supplies and reconciled purchase orders Prepared internal and external reporting pertaining to the job status Analyzed, managed, and mitigated exposure risks around safety, materials waste, and theft.
04/2002 to 11/2006
Chief Administrator ORLANDO INTERNATIONAL, INC City, STATE,
  • Effectively managed 8 direct reports and 40 volunteers setting clear goals and communicated priorities to teams to effectively manage daily activities with an eye toward meeting long-term objectives.
  • Managed $1 million operations budget, all day-to-day Operations and Facilities Management.
  • Provided direction and management of HR, Marketing, Community Development, Training, and IT Directors.
  • Managed program schedules, and coordinated efforts with in-house Media and Production staff as well as external Media outlets ensuring the execution and success of the organization's Television and Radio programs.
Education
Expected in to to
B.A. Degree: Business Administration Computer Technology
ITT Technical Institute - Lake Mary, Florida
GPA:
Business Administration Computer Technology
Skills
Accounting Software, acquisitions, Apple, Artist, budgets, budget, com, contracts, client, Database Management, direction, Facilities Management, Finance, functional, HR, Human Resources, insurance, leadership, Macintosh, marketing plan, market research, market, Marketing, materials, Excel, Microsoft Office, Outlook, PowerPoint, Word, negotiations, network, Page, policies, property management, QuickBooks, Radio, Real Estate, real estate, repairs, reporting, safety, Strategic Planning, taxes, Television, time management, Training programs

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Resume Overview

School Attended

  • ITT Technical Institute

Job Titles Held:

  • Director of Operations
  • Portfolio Manager
  • Project Manager
  • Chief Administrator

Degrees

  • B.A. Degree

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