LiveCareer-Resume

director of operations resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Motivated [Job Title] brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of [Industry] practices and market conditions.

Goal-driven Operations Supervisor with more than [Number] years of progressive [Industry] experience. Exceptional business acumen, administrative strengths and program management abilities.

Top producing professional with superior sales, [Skill] and [Skill] talents. Polished and poised and known for having exceptional drive. Determined [Job Title] with terrific customer service experience.

Skills
  • Operations oversight
  • Leadership training
  • Financial controls implementation
  • Capital improvement planning
  • Employee development
  • Schedule management
  • Cost analysis and savings
  • Cross-functional team management
  • Supervision and training
  • Recruiting and hiring
  • Profit and loss accountability
  • Maintenance & Repair
Experience
12/2019 to 06/2020 Director of Operations Performance Team | Houston, TX,
  • Attracted, coached and retained high-performance team members, enabling elevation of responsibility, span of control and performance.
  • Assisted in ongoing development of existing programs to promote growth of portfolio and increased revenue.
  • Led and fostered culture of continuous improvement, employee engagement and open communications.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Assessed resources, skill sets and tools necessary to accomplish team goals by continuously identifying process improvements and educational and training opportunities.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Developed win-win solutions with partners, handling issues quickly and providing high level of customer service.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Solved intricate problems specifically regarding data transmissions used for reporting in timely manner to prevent disruption or delay in monitoring.
07/2017 to 01/2018 Bar Manager Four Seasons Hotels Inc | Milan, TN,
  • Monitored cash intake to reduce discrepancies.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Restocked beer and liquor regularly and after special events.
  • Monitored patron alcohol consumption to encourage safety.
  • Implemented special events to boost customer numbers and profits.
  • Collected appetizer, entree and wine orders from patrons.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Reorganized bar stations to streamline service flow.
  • Prepared specialty drinks to support servers.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
12/2014 to 07/2016 UPS Print Store Fiserv, Inc. | Maryland, LA,
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
  • Inspected outgoing packages and documents to verify conformance to customer order requirements and requests.
  • Prepared invoices, shipping documents and contracts.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Conferred with production, sales, shipping, warehouse and common carrier personnel to expedite and trace shipments.
  • Collected payment from customers based on outlined payment plans and business standard operating procedures to prevent collections issues and overly aging accounts.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
02/2012 to 09/2014 Senior Sales Advisor Lifetime Fitness Center | City, STATE,
  • Assisted with training, development and mentoring of sales employees.
  • Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
  • Greeted customers, clarifying needs and identifying solutions to close sales.
  • Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
  • Coached other employees in customer service strategies and successful selling techniques.
  • Achieved sales targets regularly to enable sustained growth.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff.
Education and Training
Expected in 06/1998 High School Diploma | Carmel High School, Carmel, IN GPA:
Expected in | Food Management Certification Couree, , GPA:

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Resume Overview

School Attended

  • Carmel High School
  • Food Management Certification Couree

Job Titles Held:

  • Director of Operations
  • Bar Manager
  • UPS Print Store
  • Senior Sales Advisor

Degrees

  • High School Diploma

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