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director of operations resume example with 20+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Ready to offer exceptional leadership and planning abilities to take on new role in Management setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Staffing standards and market trends. Experienced Director of Operations proficient in managing Staffing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimize resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Focused Director Of Operations with 20 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.

Skills
  • Process improvements
  • Strategic planning and execution
  • Operations Oversight
  • Budgeting
  • Scheduling
  • Sales
  • Staff Management
  • Market Strategy
  • Social Media
  • Recruitment
  • Coaching and mentoring
  • Business Development
  • Staff training/development
  • Effective leader
  • Client account management
  • Relationship building
Work History
01/2014 to 01/2021 Director of Operations Performance Team | Newark, NJ,
  • Worked in tandem with Manager and recruiters to better understand business process and initiate improvements, helping company achieve goals.
  • Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
  • Recruited, hired, mentored and trained 50 staff on business procedures, policies, duties and customer care methods.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
  • Implemented escalation procedures to effectively handle time-sensitive issues.
  • Trained new hires, providing information and insight into corporate policies and procedures.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
  • Conducted supplier risk evaluations and assisted Onsite managers with regulatory inspections.
  • Produced regular turnover and fill rate reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and staff levels to address needs.
  • Effectively supervised staff of 50 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Improved staff morale and reduced employee turnover by 25%.
  • Recruited and developed 20 employees for HR department.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
06/2010 to 01/2014 Area Manager Ugi Corp. | Johns Island, SC,
  • Evaluated personal levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Reduced turnover 50% by enhancing training, motivation and engagement strategies with all employees.
  • Applied relationship-driven strategies to lock in new locations sales worth more than $10 million in yearly revenue.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Accomplished 95% customer satisfaction ratings via survey during 6 months.
  • Exceeded sales forecast figures by 10% regularly through superior customer care.
  • Supervised 6 location managers and managed 500 employees, maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Directed all business functions for locations in several states, including operational P&L financial duties, workforce planning, customer retention and customer service management.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
09/2006 to 06/2010 Branch Manager Suburban Propane 2 | Tampa, FL,
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
  • Maintained branch files for major accounts, investments and employees.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Recruited, interviewed, hired and trained 20 employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Protected company assets with strategic risk management approaches.
  • Gathered and reviewed customer feedback to improve operations.
  • Wrote reports detailing branch activities.
06/1995 to 09/2006 Restaurant Manager The City Of Arvada | Arvada, CO,
  • Prepared for and executed new menu implementations.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
Education
Expected in 05/1995 BBA | Business Management Dyke College, Cleveland, OH, GPA:

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Resume Overview

School Attended

  • Dyke College

Job Titles Held:

  • Director of Operations
  • Area Manager
  • Branch Manager
  • Restaurant Manager

Degrees

  • BBA

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