Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable Director Of Operations successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members.

  • Project development and lifecycle
  • Work flow planning
  • Detail-oriented
  • Superb time management skills
  • Microsoft Office Suite expert
  • Adobe Design Suite expert

  • Budgeting and forecasting
  • Customer relations specialist
  • Process improvement
  • Results-oriented
  • Unsurpassed work ethic
  • Organized
  • Natural leader
  • Troubleshooting
  • Streamlined and improved marketing tactics such as; website mobilization, checkout process, and platform, which reduced company costs and increased value per product sold.
  • Improved customer satisfaction ratings by implementing a new user-friendly interface, Shopify, as well as updating contact visibility.
  • Increased followers across the board on all Social Media platforms, focused with detail on brand identity.
  • Reconfigured the branding to be focused on a luxury/premium item, and pushed this across all forms of customer interfaces: website platform.
  • Boosted company's sale by troubleshooting Cart Abandonment and warranty issues.
  • Increased our website subscribers to over 400, with the ability to become an insider to receive incentives and promotions.
  • Reduced the correspondence of spam emails, and targeted with click and time automation, split testing, and improved Email Marketing.
  • Designed promotional pieces for future use as incentives.
  • Integrated with new website platform, marketing companies, and shipping backend.
  • Fulfillment process has been increased and focused on organization.
  • Developed and re-designed a premium style of packaging to up the "WOW" factor to match the base price of the product.
Director of Operations, 2013 -
Performance Team Remote, CA,
  • Focused the ability to launch a new product for consumers in the health/fitness world.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Defined project deliverables and monitored status of tasks.
  • Developed sideshows and other forms of media to present project progress to the executive team.
  • Partnered with Arcane to drive more targeted Sales
  • Graphically Designed 90% of all material used within the company.
  • Developed and managed Email Campaigns
  • Developed personal branded posts and increased traffic for all Social Media Platforms; Facebook, Reddit, Instagram, LinkedIn, Google+, Twitter, and Pinterest.
  • Customer Service
  • PR outreach
  • Working with Vendors and Trade Shows
Graphic Designer, 10/2011 - 11/2013
Marcus And Millichap Palo Alto, CA,
  • Responsible for creating design solutions that have a high visual impact.
  • Designed a huge variety of products and activities, such as websites, advertising, magazines lay-outs, posters, product packaging, exhibitions and displays.
  • Design corporate communications and corporate identity.
  • Produced a visual 'brand' for the company and several individual products.
  • In charge of choosing the appropriate media and style to meet the client's objectives.
  • Interpreting the client's business needs and developing a concept to suit their purpose.
  • Estimating the time required to complete projects.
  • Developing design briefs by gathering information and data through research.
  • Thinking creatively to produce new ideas and concepts.
  • Using innovation to redefine a design brief within the constraints of cost and time.
  • Presenting finalized ideas and concepts to clients or account managers.
  • Working with a wide range of media, including photography and illustration.
  • Proofreading to produce accurate and high-quality work.
  • Contributing ideas and design artwork to the overall team.
  • Working on layouts and artwork pages ready for print.
  • Keeping abreast of emerging technologies in new media, particularly design programs such as QuarkXPress, Illustrator, Photoshop, Acrobat, Dreamweaver and Flash.
  • Working as part of a team with printers, copywriters, photographers, web developers and marketing specialists.
  • Developed the monthly communications via HTML for prospects, members, former members, and clients.
  • Designed a 1 minute flash video for b2b - "Upper Right"
Bachelor of Arts: Graphic Designer, Expected in May 2011
West Chester University - West Chester University, Pennsylvania

concentration in Graphic Design with a minor Art History.


Microsoft Suite, Adobe Design Suite, Acrobat, Dreamweaver, Adobe Illustrator, Adobe Photoshop, Art, Color, Digital Design, Flash, Graphic Design, InDesign, Interactive Design, Logos, Macintosh, Excel, exchange, money, PowerPoint, Microsoft Word, PC Platforms, QuarkXPress, tables, Typography

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