Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals.
Skills
Process improvements
Business planning
Search Engine Optimization
Operations management
Business administration
Data analysis
Staff Management
Financial Management
Performance Evaluations
Logistics Management
Performance tracking proficiency
Excellent interpersonal skills
Sales
Effective leader
Employee reviews
Staff training/development
Recruitment
Employee scheduling
Business Development
Client account management
Work History
Director of Operations// District Manager, 04/2012 to 03/2021 Renown Health – Reno, NV,
Starting in an entry level, front desk position, worked through all positions to eventually run the entire company. Received multiple awards for productivity and performance on a regional, state & national level
Drive operational excellence by creating and implementing proven management processes to increase revenue.
Recruiting: recruitment, hiring, training and continuing education while overseeing staffing development, retention and hiring practices and standards
Profitable Growth: Year over year growth of revenue for 9 years- over $3.6 million in sales (top 4% nationally). Devised processes to boost long-term business success and increase profit levels.
Planning + Improvement: setting, executing, and evaluating goals/objectives for sales, profit/loss margins, inventory management, labor costs, and marketing
Bookkeeping : process payroll for commission based, hourly based and salary based associates. Create compensation structures based on business KPI’s to increase revenue and productivity
Training + Development: Interview, Coach, Recruit + conduct and/or oversee individual progress and productivity meetings
Created and maintained employee handbook based on state and local laws and employee satisfaction
Ensured state and local compliance for safety codes, certificates, board certifications, etc
Maintained professional industry relationships through business clubs (E.O Entrepreneur Organization”)
Suggested corrective services to handle customer complaints.
Traveled to over 3 locations per week to manage each location and perform reviews of individual managers and employees.
Administrative Director, 11/2009 to 04/2012 Jbs Usa – Dalhart, TX,
Assisted in creating business from the ground up
Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal
Trained desk staff to sell memberships and how to use computer software
Payroll, recruiting, as well as create Personnel Handbook
Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
Administrative Assistant // Assistant Manager, 03/2008 to 04/2012 Raio’s Salon And Spa – City, STATE,
Schedule appointments, organize incoming/outgoing mail, faxes, invoices
Performed accounting activities by preparing expense reports, purchase orders and invoices.
Used Millennium to create scheduling system for entire staff to book, change, track, etc individual schedules.
Managed owner's calendars to strategically coordinate meetings, appointments, educational classes and travel.
Answered multiple console telephone system to direct calls to appropriate personnel.
Improved office operations by automating client correspondence, record tracking and data communications.
Manager, 06/2004 to 08/2006 Cold Stone Creamery – City, STATE,
Created employee schedules, provided training, monitored labor costs
Location consistently ranked top 2 in district for amount spent per customer
Achieved by monitoring daily sales to ensure employees were properly up-selling profitable items
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Developed new store location from ground up by hiring and training efficient team.
Completed point of sale opening and closing procedures.
Education
Bachelor of Arts: Sociology + Business Leadership, Expected in Rutgers University L The State University of New Jersey - New Brunswick, 100 Montgomery St. 10th Floor, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Formatting
Personalization
Strong Summary
Target Job
Resume Overview
School Attended
Rutgers University L The State University of New Jersey
