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director of operations district manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals.

Skills
  • Process improvements
  • Business planning
  • Search Engine Optimization
  • Operations management
  • Business administration
  • Data analysis
  • Staff Management
  • Financial Management
  • Performance Evaluations
  • Logistics Management
  • Performance tracking proficiency
  • Excellent interpersonal skills
  • Sales
  • Effective leader
  • Employee reviews
  • Staff training/development
  • Recruitment
  • Employee scheduling
  • Business Development
  • Client account management
Work History
Director of Operations// District Manager, 04/2012 to 03/2021
Renown HealthReno, NV,
  • Starting in an entry level, front desk position, worked through all positions to eventually run the entire company. Received multiple awards for productivity and performance on a regional, state & national level
  • Drive operational excellence by creating and implementing proven management processes to increase revenue.
  • Recruiting: recruitment, hiring, training and continuing education while overseeing staffing development, retention and hiring practices and standards
  • Profitable Growth: Year over year growth of revenue for 9 years- over $3.6 million in sales (top 4% nationally). Devised processes to boost long-term business success and increase profit levels.
  • Planning + Improvement: setting, executing, and evaluating goals/objectives for sales, profit/loss margins, inventory management, labor costs, and marketing
  • Bookkeeping : process payroll for commission based, hourly based and salary based associates. Create compensation structures based on business KPI’s to increase revenue and productivity
  • Training + Development: Interview, Coach, Recruit + conduct and/or oversee individual progress and productivity meetings
  • Created and maintained employee handbook based on state and local laws and employee satisfaction
  • Ensured state and local compliance for safety codes, certificates, board certifications, etc
  • Maintained professional industry relationships through business clubs (E.O Entrepreneur Organization”)
  • Suggested corrective services to handle customer complaints.
  • Traveled to over 3 locations per week to manage each location and perform reviews of individual managers and employees.
Administrative Director, 11/2009 to 04/2012
Jbs UsaDalhart, TX,
  • Assisted in creating business from the ground up
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal
  • Trained desk staff to sell memberships and how to use computer software
  • Payroll, recruiting, as well as create Personnel Handbook
  • Created department budget and business planning
  • Created/managed membership contracts, options, limitations
  • Resolved contract issues between members and the business’ financial company
  • Purchased technology equipment (managed software licenses, installs, removals)
  • Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
  • Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
Administrative Assistant // Assistant Manager, 03/2008 to 04/2012
Raio’s Salon And SpaCity, STATE,
  • Schedule appointments, organize incoming/outgoing mail, faxes, invoices
  • Performed accounting activities by preparing expense reports, purchase orders and invoices.
  • Used Millennium to create scheduling system for entire staff to book, change, track, etc individual schedules.
  • Managed owner's calendars to strategically coordinate meetings, appointments, educational classes and travel.
  • Answered multiple console telephone system to direct calls to appropriate personnel.
  • Improved office operations by automating client correspondence, record tracking and data communications.
Manager, 06/2004 to 08/2006
Cold Stone CreameryCity, STATE,
  • Created employee schedules, provided training, monitored labor costs
  • Location consistently ranked top 2 in district for amount spent per customer
  • Achieved by monitoring daily sales to ensure employees were properly up-selling profitable items
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Developed new store location from ground up by hiring and training efficient team.
  • Completed point of sale opening and closing procedures.
Education
Bachelor of Arts: Sociology + Business Leadership, Expected in to Rutgers University L The State University of New Jersey - New Brunswick, 100 Montgomery St. 10th Floor,
GPA:

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Resume Overview

School Attended

  • Rutgers University L The State University of New Jersey

Job Titles Held:

  • Director of Operations// District Manager
  • Administrative Director
  • Administrative Assistant // Assistant Manager
  • Manager

Degrees

  • Bachelor of Arts

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