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director of operations resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and dependable. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Leadership training
  • Operations oversight
  • Detail Oriented
  • Sound judgment
  • Policy/program development
  • Purchasing and planning
  • Proficient in Word, Google Documents, Google Sheets,
  • Familiar with Excell (willing to take a class)
  • I am very punctual
  • I am very teachable
  • Recruiting and hiring
  • Profit and loss accountability
  • Schedule management
  • Supervision and training
  • Data management
  • Employee development
  • Computer skills
  • Office equipment
  • First Aid/CPR
Experience
Director of Operations, 10/01/20 - Current
Koch Industries, Inc. Willmar, MN,
  • Established operational guidelines and identified opportunities for improvement.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Organized and oversaw work schedules of all staff.
  • Reviewed department performance to improve quality of services and comply with regulatory requirements.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and forecasts to measure goal achievement.
  • Directed or coordinated financial or budget activities to fund operations.
  • Implemented successful business strategies to increase revenue and target new markets.
Director of Operations, 1/7/2013 - 9/25/20
Koch Industries, Inc. Antioch, CA,
  • Accounts Receivable and Payable
  • Human Resources
  • Established operational guidelines and identified opportunities for improvement.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Developed and maintained client relationships to grow business.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Scheduling of staff
  • Grant writing
  • Fundraising
  • Worked with Department of Children and Family Services
  • Forecasted customer demand to set prices for services.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Owner/Director, 8/1/2005 - 1/7/2013
Kids N Care Daycare And Learning Center City, STATE,
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of childcare and DCFS standards.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements, budgets and activity reports to measure productivity or goal achievement.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Accounts receivable and payable
  • Human Resource duties-hiring
  • Conducted all staff evaluations.
  • Grant writing
  • Trained all staff
  • Used office equipment on a daily basis.
  • Worked on a computer daily. I use Google sheets, Google Documents, Microsoft Word, and Excel (some).
Education and Training
Associate of Science: Early Childhood Education, Expected in 07/2005
-
Ashworth College - Norcross, GA
GPA:
Status -
  • Completed 90 semester hours towards my Bachelors Degree in Early Childhood Education
  • Director's Credential 1
  • Early Childhood Credential 4
  • Infant/Toddler Credential 2

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Resume Overview

School Attended

  • Ashworth College

Job Titles Held:

  • Director of Operations
  • Director of Operations
  • Owner/Director

Degrees

  • Associate of Science

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