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director of operations resume example with 8 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I am a dynamic and performance-driven business professional bringing expertise in supply chain, product management, and business development. I add value by overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

I am highly-motivated, with a desire to take on new challenges. With a strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have a history of meeting company needs with consistent and organized practices as well as skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Leadership Training
  • Operations Oversight
  • Mathematical Calculation and Reasoning
  • Performance Assessment
  • Recruitment and Hiring
  • Program Optimization and process improvements
  • Budget Control
  • Department Oversight, inventory management
  • Records Organization and Administrative Management
  • Decision Making
  • Problem Anticipation and Resolution
  • Proficient in Lean Six Sigma, Microsoft Office Suite, Quickbooks, Jira, Navision
Experience
Director of Operations, 06/2021 - Current
Npc International Dubuque, IA,
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Assessed reports and adjusted workflows to realign with targets.
  • Established operational guidelines and identified opportunities for improvement.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Operations Manager, 08/2018 - 03/2021
Allianz Hamburg, DE,
  • Established operational guidelines and identified opportunities for improvement.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Assessed reports and adjusted workflows to realign with targets.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Exectuive Assistant to the VP /Assistant Buyer, 05/2016 - 07/2018
Yeti Coolers, Llc Charleston, SC,

• First screenings and point of contact for interviews and new hires Complete and submits expense reports for V.P and Directors Assists in vendor - to ensure proper set-up

• Executes quarterly vendor chargebacks

• Prepares ad-hoc reports as requested to better

understand business

• Examines purchase orders for women's, men's, and kid’s vendors to ensure accurate entry

• Prepare financial budget annually for 15+ vendors Evaluates and checks markdowns for accuracy and proper completion

• Maintains office inventory and purchasing responsibilities of supplies

• Provides comunication between Vice President of Corporate footwear and vendors

• Collaborates with 15+ vendors, totaling $100-$150 million sales volume annually

• Manages calendar of appointments for V.P. and Director of vendor managed brands arranges detailed travel booking and complex itineraries for upper management

Assistant Store Manager, 01/2015 - 05/2016
Luv Bridal City, STATE,
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented campaigns and promotions to help with developing goods and services.
Education and Training
Bachelor of Arts: Business And Sustainability , Expected in 05/2018
-
Arizona State University - Tempe, AZ
GPA:
Status -

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Resume Overview

School Attended

  • Arizona State University

Job Titles Held:

  • Director of Operations
  • Operations Manager
  • Exectuive Assistant to the VP /Assistant Buyer
  • Assistant Store Manager

Degrees

  • Bachelor of Arts

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