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director of operations resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) XXX-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Director of Operations with over 15 years of extensive experience in Business Start ups, Management, Office Administration, Human Resources, HSE, Employee Benefits, Analytical skills, Business, strategies, Bookkeeping, Payroll, Accounts Payable, Accounts Receivable and Data entry.

Strong ability to organize and set priorities, work independently and complete multiple projects with in established deadlines.

I am motivated to grow, learn and excell.

Skills
  • Financial Management
  • Negotiation
  • Microsoft Office
  • Microsoft Excel
  • Quickbooks
  • Bookkeeping
  • Ten key
  • Computer Rx
  • POS Systems
  • Management information systems
  • Contract Review
  • Personal protective equipment Use
  • Social Networking
  • Planning & Organizing
  • Training & Development
Education and Training
Professional Compounding Centers of America Houston, TX, Expected in 05/2011 : Aseptic Compounding Technician - GPA :
Professional Compounding Centers of America Houston Texas, Expected in 10/2005 Marketing : - GPA :
Odessa College Odessa, TX Expected in 05/1995 : Business Administration and Management - GPA :
Certifications
  • Certified by the Pharmacy Technician Certification Board *PTCB 1999
  • Certified Pharmacy Technician (CPhT) *Texas State Board of Pharmacy 2004
  • Certified Compounding Technician *PCCA 2013
  • Aseptic Compounding Technician *PCCA 2014
  • Dermatology, Wound and Scar Certified *PCCA 2016
  • Certified in Diabetes Management Program *Texas Pharmacy Association 2009
Experience
Laz Parking - Director of Operations
South San Francisco, CA, 10/1999 - 11/2022
  • Developed a robust health, safety and environmental plans, risk assessments and safe work procedures for over 200 employees
  • Manage the event notification, inquiry and analysis program and managed returns to work
  • Investigated and Managed Worker’s Compensation Claims and coordinate with Group Risk Manager
  • Provided an effective Occupational Health and Safety program in order to improve the quality of work life and environment
  • Developed and deployed tool box talks, safety bulletins and other communicated medias regarding HS & E activities
  • Directed and controlled various benefit programs including IRAs, 401K, medical, dental and vision packages
  • Educated and advised employees on group health plans, voluntary benefits and retirement plans
  • Documented and updated job descriptions as well as implemented wage surveys
  • Wrote employee manual to cover company policy, disciplinary procedures, code of conduct and benefits information
  • Managed all Human Resource functions
  • Handled oversight, payroll processing, interviewing and documentation
  • Conducted employee on boarding and training for all departments
  • Managed and administered pre-employment assessments to prospective candidates
  • Implemented employee retention program and increased retention by 75%
  • Developed succession plans and promotion paths for all employees
  • Directed job fairs to bring in local talent for long term and seasonal positions
  • Organized employee events including annual golf tournament and employee gatherings
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Prepared staff work schedules and assigned team members to specific duties.
Marriott International - Pharmacy Director Provide Rx
Jupiter, FL, 07/2011 - 04/2022
  • Co-Purchased and started Provide Rx a long term care closed door pharmacy
  • Wrote business plan and obtained financing
  • Created start up budget
  • Registered the business
  • Obtained local permits, sales tax permits, DEA, State and Federal licenses
  • Created a financial accounting system
  • Implemented a management plan
  • Launched branding and marketing and social media accounts
  • Provided organizational leadership and collaborated with business partner to establish long-term goals, strategies and company policies
  • Oversaw budgetary and financial activities and implemented strategies to grow business and profits
  • Attended industry conferences to promote company image and engage with buyers
  • Increased productivity by creating new policies, objectives and procedures to streamline operations
  • Drove revenue up by cultivating successful client relations
  • Applied company vision to collaborative employees with engagement techniques and strategic leadership
  • Promoted brand awareness by increasing market penetration across healthcare markets
  • Hired, trained and mentored 15 staff members to maximize productivity
  • Continued with all assigned responsibilities for the corporation while Creating, communicating, and implementing the organization's vision, mission, and overall direction of Ben-Ray Inc
Kroger - Aseptic Compounding Technician
Mesquite, TX, 05/2011 - 11/2022
  • Executed prescriptions with 0% errors as requested by physicians orders
  • Collaborated with healthcare teams to determine needs and support daily objectives
  • Prepared intravenous solutions that contained medications to be given to patients in various health care settings
  • Calculates formulas
  • Created and maintain patient profile and batch records
  • Organized and sent compounds to third party testing facilities and maintained data base of results
  • Performed monthly inspections to ensure OSHA compliance
  • Recruited and trained over 25 new certified technicians in all aspects of sterile compounding
  • Maintained inventory of compounding chemicals and supplies for fast moving medications
Ben-Ray Inc - Accounting Bookkeeper
City, STATE, 08/2007 - 11/2022
  • Replaced manual accounting system with Quickbooks to track revenue of over $15 million dollars annually
  • In charge of all aspects of accounting including accounts payables and receivables, general ledger, posting, invoicing, expense billing and credit card reconciliations
  • Lowered cost by over 25% by automating on time payments and on line supplier portals for account payables
  • Processed payroll and switched to Quickbooks saving 20 bookkeeping hours per month
  • Filed payroll taxes and quarterly reports
  • Performed bank reconciliations and month end closed entries
  • Processed invoices and checks, and maintained daily cash logs and deposits.
  • Cut supply cost by renegotiating vendor contracts
  • Produced, analyze and distributed monthly, quarterly and annual Profit and Loss statements and Balance sheet for CFO/CEO
  • Responsible for all W-2 and 1099 for all contractors and employees
  • Prepared and submitted Corporation Income Tax to Accounting Firm
  • Assisted CFO and CEO with special projects as needed
  • Trained 2 new administrative assistants and 2 junior bookkeepers
Company Name - Director of Sales and Marketing
City, State, 10/2005 - 11/2022
  • Developed and significantly grew assigned territory by 60%
  • Created and implemented short and long-term marketing strategies to meet annual sales targets
  • Actively pursued new business using marketing campaigns, site visits, and other methods
  • Hired, trained, and motivate team members to provide better customer service to clients
  • Implement and met budget and revenue targets, participated in sales and outreach to high-profile clients, and negotiated contracts.
  • Generated new business while also increasing customer loyalty by cultivating long-term relations with patrons
  • Evaluated market trends to determine pricing to balance costs, competition, and supply and demand
  • Prepared accurate and complete sales reports documenting marketing budgets, current market share, direct sales, and outline marketing plans
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Monitored competitor products and services and maintained relationships with industry influencers and key strategic partners to identify improvement areas and grow customer base.
  • Consulted with CEO to evaluate the company's performance
Company Name - Nationally Certified Pharmacy Technician
City, State, 10/1999 - 11/2022
  • Effectively Communicate with Patients
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Enter Patient Data
  • Processed Prescription by Creating new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
  • Prepare and Dispense Medication by prepackaging bulk medicines, properly measured and filled bottles with prescribed medications and typed and affixed labels
  • Use Technology to Print Labels:
  • Transmitted all Insurance Claims for payment and reconciled EOBs
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Manage Pharmacy Inventory by Maintaining pharmacological practices, checking drug inventory, stocking medications and monitoring supplies, submitted replenishment orders daily to prevent shortages
  • Improved inventory management procedures to reduce overhead, backorders and overstock
  • Maintained proper storage and security conditions for drugs
  • Manage Accounts
  • Compound Intravenous IV Solutions
  • Use Robotics and other Pharmacy Related Software's
  • Extensive knowledge in Interactive voice response systems
Languages
Spanish :
Full Professional
Negotiated :

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Resume Overview

School Attended

  • Professional Compounding Centers of America
  • Professional Compounding Centers of America
  • Odessa College

Job Titles Held:

  • Director of Operations
  • Pharmacy Director Provide Rx
  • Aseptic Compounding Technician
  • Accounting Bookkeeper
  • Director of Sales and Marketing
  • Nationally Certified Pharmacy Technician

Degrees

  • Some College (No Degree)
  • Marketing

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