Director Of Operations Resume Example Company Name

DIRECTOR OF OPERATIONS

Professional Summary

Experienced executive proficient in managing hospitality operations with exceptional team supervision, project coordination and analytical problem-solving skills. Passionate about leadership development and mentorship and believes in the continuous growth of an organization, their team, and driven by short and long term goals.

Skills

Strategic scheduling, P&L, and Financial Analysis
Systems Development
New Store Openings
Recruitment & General Human Resources Knowledge
Strategic planning and execution
Business Development & New Store Openings

Relationship Development
Staff Training & Development w/ Performance Analysis
Budget development & Inventory Management
Operational improvement w/ Problem Resolution
Talent Management / Coaching and mentoring
Policy interpretation/ Grievance Handling/ Arbitration Preparation / Labor Negotiations

Work History

Director of Operations, 02/2020 to Current
Company Name – City, State

Directly responsible for team of 180 employees in multi-unit setting, focusing on flexible approaches to strategy, taking ownership and thinking "outside the box" to ensure personal and professional growth for the individual and business

Established strong partnerships with collaborative mindset and focus on team cohesion, dynamics and interpersonal relations with all levels of management teams
Adaptable and quick to adjust to change, especially in current times of uncertainty. Using this time to connect with others, promote openness and connection and leverage relationships to get work done.
Increased management productivity and tenure through pushing proactive, assertive, and sense of urgency driven goals
Resourcefully work through challenges, and and do not shy away from opposition by taking risks and focusing on future goals
Drive team to lead company to financial growth by using resources to achieve vision of owner.

Assistant Director of Operations, 01/2017 to 02/2020
Company Name – City, State

Managed 165 team members across seven different restaurants, including human resources, resulting in approximate $24 million in annual revenue.
Developed and maintained relationships with Local Union and focused on cohesive relationship between union, employees, and company, including two contract negotiations.
Taught General managers to track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits, and review long term affects on business.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports via financial systems and using accounting team for verification.
Led customer service courses to management and lower-level employees. Handled problematic customers to assist lower-level employees and maintain excellent customer service and created accountability
Recruited, hired and trained initial personnel, working to establish key internal functions. Continuous feedback and follow up are crucial to ensuring training was understood and translated correctly.

Mulit- Unit General Manager, 04/2013 to 01/2017
Company Name – City, State

Reviewed performance data to monitor and measure productivity, goal progress and activity levels with management team of seven
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Managed budget implementations, employee reviews, training, and schedules.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Maximized efficiency by coaching and mentoring 65 personnel on High Flying Food's company values, industry practices, company procedures and all operating systems.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans, and held accountable parties not properly maintaining upward financial growth.

Multi- Unit Restaurant Manager, 11/2010 to 09/2012
Company Name – City, State

Managed 3 concepts within hotel setting with staff of 45
Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
Drove workplace safety, food safety and alcohol serving certification
Drove operational improvements which resulted in savings and improved profit margins.
Authorized financial transactions with vendors for event services.
Generated client retention by accurately organizing and executing special events coinciding with events in neighborhood, ie. Boston Marathon, Superbowl, etc.
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.

Education

Bachelor of Science: BusinessBay Path University - City, State

Majored in Business
Focuses: Marketing, Business development, Public Speaking for the Media, Media Journalism, Business Communication.
Internship: YWCA of Western Massachusetts. Assistant to the Director of Development in Social Services. Contributed to editing and writing press releases, promoted the organization via media outlets to raise awareness and receive support through donations.

Resume Overview

School Attended

Bay Path University

Job Titles Held:

Director of Operations
Assistant Director of Operations
Mulit- Unit General Manager
Multi- Unit Restaurant Manager

Degrees

Bachelor of Science : Business

Director of Operations Resume Example

Resume Score: 80%

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