director of operations contractor resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Results-driven operations leader with over 10 years of experience in driving strategic initiatives, fostering employee growth, and ensuring seamless operations. Proven track record of managing complex projects, optimizing resources, and delivering exceptional results. Skilled in cultivating business partner relationships and aligning priorities with organizational goals to support strategic growth. A change agent and culture builder, effectively communicating employee needs and championing organizational values. Expertise in team building, with a passion for driving performance and achieving business objectives. Committed to compliance with procedures, policies, and industry regulations. A proactive and collaborative leader, adept at analyzing data and leveraging insights to make informed decisions. Known for building strong relationships with stakeholders and senior leadership, providing thought partnership, and driving impactful solutions.

  • Program Management
  • Team Leadership
  • Field support & Training
  • Budget management
  • Effective cross functional communicator
  • Solution orientated professional
  • Efficient workflow management
  • Policy/program development
  • Customer Relationship Management
  • Rapid & adaptive learner
  • Customer success planning
  • Microsoft office & Google Docs
Director of Operations- Contractor, 06/2019 to 06/2023
Alex Alternative Experts, Inc.Mclean, VA,
  • Managed complex projects while efficiently allocating resources.
  • Partnered with stakeholders to formulate operating plan that drives growth.
  • Developed and implemented strategic programs and initiatives that supported the organization's growth and scaling needs, resulting in an enhanced employee experience and revenue increase of over 518% within 3.5 years.
  • Acted as a change agent and championed the organization's culture, proactively communicating employee needs to team of stakeholders.
  • Cultivated healthy business partner relationships that enable operations to support strategic growth.
  • Aligned priorities and talent management strategies with business objectives, driving performance management, career development, and talent acquisition initiatives.
  • Effectively resolved conflicts and coached employees, leveraging strong communication and relationship-building skills.
  • Ensured compliance with procedures, policies, and best practices, as well as industry legal requirements, in all processes owned by the team.
  • Conceptualized training for internal & external customers.
Call Center Administrator, 12/2014 to 05/2019
Department Of Human ServicesCity, STATE,
  • Led and managed a team of 15 supervisors, team leads and over 300 frontline agents, providing coaching, guidance, and support to foster their professional growth and ensure effective partnership with the business.
  • Trained staff on policies via ERG's & Department of Human Services integrated system for Medicaid, Child Support, Food Stamps and TANF.
  • Utilized data analysis and insights to assess organizational development needs, made recommendations, and implemented solutions to improve team effectiveness and performance.
  • Collaborated as a thought leader, building effective working relationships through cross-functional initiatives across multiple business units.
  • Built strong relationships with senior leadership, serving as a trusted advisor and providing strategic thought partnership on people-related matters.
  • Analyzed and summarized data trends to create and present performance reports with senior leadership and executives.
  • Developed team of leaders to be able to change priorities to meet the focus of department.
  • Demonstrated a proactive and flexible style, collaborating with cross-functional teams to find collaborative solutions that delivered impact and addressed business challenges.
  • Curated training sessions to improve employee effectiveness and address areas of opportunities.
  • Part of integration team ensuring a smooth transition and harmonizing operations during.
Business Operations Manager- Contractor, 02/2013 to 10/2014
Developmental & Rehabilitative ServiceCity, STATE,
  • Developed departmental goals and operational standards in line with supporting organization's mission and strategic vision.
  • Successfully planned and executed team events, and community- based events.
  • Conceptualized and implemented strategies to generate new revenue streams.
  • Curated company policies, ensuring seamless operations and consistent standards
  • Continuously evaluated the effectiveness of programs and solutions, leveraging data and feedback to drive improvements and meet business and employee needs.
  • Provided leadership, direction and strategic planning for business operations.
  • Demonstrated excellent network and relationship building with both external and internal customers.
  • Managed company operations, providing exceptional customer service and budget management while promoting revenue, profitability and growth.
Education and Training
Bachelor of Arts: Administrative Management, Expected in to Clayton State University - Morrow, GA,

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Resume Overview

School Attended

  • Clayton State University

Job Titles Held:

  • Director of Operations- Contractor
  • Call Center Administrator
  • Business Operations Manager- Contractor


  • Bachelor of Arts

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