In my time as an Operations Manager, I saw the company through a rebranding in which we added services and went up on our already generated recurring revenue.
Trained co-workers on sales techniques and watched them improve to the point where we could all hit goal.
I made recommendations on how we could break down our future company plans to our customer base. How we should do it (email, phone calls, etc)
Contract adjustments that are still saving the company money to this day.
I built up proposals for sales, initiated and established contact with promising prospects, monitored technicians in the field for customer service and accuracy in repair/ installments. Researched a lot of the new equipment that came out and how it effected the compatibility of the equipment our customers and technicians have. Resolved many customer issues whenever they couldn't be resolved by another associate.