Director Of Operations Resume Example NCA, USA L.L.C/ 15 ALARMS

DIRECTOR OF OPERATIONS

Summary

Director of Operations with management experience and good people skills. Have worked in a sales environment for most of my working life. I have also worked in an administrative position as well. Desire a challenging role with a team of motivated people looking to learn and grow together but also challenge each other to get better in whatever it is they do.

Highlights

Operations management
Client-focused
Result-oriented
Computer proficient
Quick learner
Microsoft Office
File/records maintenance
Reports generation and analysis
Financial records and processing
Contract negotiation/review
Training and development

Expense Control
Creative Problem Solving
Accounts Payable/Receivable
Account Management

Accomplishments

In my time as an Operations Manager, I saw the company through a rebranding in which we added services and went up on our already generated recurring revenue.

Trained co-workers on sales techniques and watched them improve to the point where we could all hit goal.

I made recommendations on how we could break down our future company plans to our customer base. How we should do it (email, phone calls, etc)

Contract adjustments that are still saving the company money to this day.

I built up proposals for sales, initiated and established contact with promising prospects, monitored technicians in the field for customer service and accuracy in repair/ installments. Researched a lot of the new equipment that came out and how it effected the compatibility of the equipment our customers and technicians have. Resolved many customer issues whenever they couldn't be resolved by another associate.

Experience

Director of Operations
March 2012 to March 2015NCA, USA L.L.C/ 15 ALARMS － NASHVILLE, TN

My responsibilities for the company consisted of checking with the technicians that we have located in both Memphis and Knoxville, TN.
I also oversaw technicians in Jackson, MS, Birmingham, AL, and technicians in Nashville, TN.
Work with technicians consisted of sending them the schedule that i have built for them according to priority and some technicians on my sales team are scheduled so that we hit sales goal for the quarter.
Time that i did not spend on the phone with technicians, i made follow up sales calls from our voicemail, as well as follow up on leads that our team had put together.
In the office we worked as a team to make sure we gave the best customer service we could by answering all questions and I oversaw much of that.
Learning about the product was something that was enjoyable for me and made the whole process of selling and hitting goal more exciting.

Sales Associate
October 2012 to March 2013Academy Sports and Outdoors － Smyrna, TN

At Academy Sports I was one of few associates that could and frequently did work around the whole store in all departments primarily because of my experience in retail and being able to work independently and sufficiently enough to get tasks done at an acceptable rate.
The departments I was responsible for were footwear, apparel, camping, and helping the freight crew if they fell behind schedule.

Technology Sales Associate
January 2011 to May 2012Office Depot － Nashville, United States, Tennessee

As a sales associate it was important to do price changes using a scan gun, keeping up with ads and hitting sales goals.
I also became responsible for training new associates on how to ask proper qualifying questions to help the customer find the right equipment for the sale at hand(computers, laptops, desktops, etc).
There were goals each month and for 7 months I was the number one salesman in the store and ranked district wide as well.

Driver
January 2010 to July 2010Jets Pizza Office Depot & Nashville State C.C － Nashville, United States, TennesseeDelivered pizza around the Green Hills, TN area.

Drive Thru
March 2009 to October 2009Chick Fila － Brentwood, United States, Tennessee

While working drive thru my job was to also help close up shop and make sure everything was ready for the next day.
I had this closing shift because it was the job i worked after football practice for school.

Education

PsychologyTrevecca Nazarene University － Nashville, TennesseeCompleted courses working towards Associates degree with a selected major of Psychology.

Associate of Arts : General EducationNashville State Community College － Nashville, TN

Personal Information

Born in Houston, TX

DOB: July 31st, 1990

Current Residence: Nashville, TN

Marital Status: Single

Hobbies: I enjoy playing sports such as basketball, football, and I enjoy running. Hiking is something I enjoy doing when I have the time or traveling to a new city.

Additional Information

I really enjoy challenges because I have a competitive spirit about me. Sports or visiting family and hunting are fun hobbies for me in my off time but as of late I am wanting to travel more and explore. If the opportunity ever came and I didn't have to sacrifice too much I would travel to another country for a short period.

Skills

Excellent with computers and administrative work. Sales is something that I enjoy and want to one day over see a team and strategically build a company up through sales. I am a problem solver so I have helped with customer support as far as billing questions or questions on alarm systems and computers. Well experienced in face to face sales or over the phone.

Resume Overview

Companies Worked For:

NCA, USA L.L.C/ 15 ALARMS
Academy Sports and Outdoors
Office Depot
Jets Pizza Office Depot & Nashville State C.C
Chick Fila

School Attended

Trevecca Nazarene University
Nashville State Community College

Job Titles Held:

Director of Operations
Sales Associate
Technology Sales Associate
Driver
Drive Thru

Degrees

Psychology
Associate of Arts : General Education

Director of Operations Resume Example

Resume Score: 90%

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