director of operations resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Instrumental Operations & Project Manager bringing 15 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.

  • Staff Management & Scheduling
  • Staff Training & Development
  • Stakeholder Relations
  • Process Development & Improvement
  • Work-flow Implementation
  • Budgeting
  • Financial Reporting
  • Advanced technology skills
  • Software implementation and conversion
  • Expert: Microsoft Word, Excel, PowerPoint, Outlook, Access, OneNote, Project, Publisher, Visio, OneDrive, Intuit QuickBooks/QBO, Zoho Software Suite, Adobe Creative Suite, Thomson Reuters CS Professional Suite Google Applications
  • Asana, Hive, Basecamp, Jira, Monday
  • 10+ Years experience - Systems Administration in network environment
  • Systems, Database Management, Cloud Computing, File System Management, Social Media
  • Marketing, Email Marketing, U/I design, SEO, QA, CMS, CRM, DM Software, Internet Security, Malware, Virus
  • Protection, Data Backup and Recovery, IOS and Android Mobile Applications
Work History
01/2015 to Current Director of Operations Virtual, Inc. | Nashville, TN,
  • Made decisions for operational activities and set strategic goals for firm that attends to thousands of clients in offering tax, audit, accounting, and payroll services
  • Managed paperless full charge bookkeeping department serving over 100 corporate clients; data entry, balance sheet reconciliation, AR/AP, payroll, inventory, reporting and review, software data conversion
  • Monitored and coordinated workflows to optimize resources.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results, increasing revenues by 200% in just 5 years
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Coordinated disaster recovery, data restoration, temporary relocation, replacement of technology, met 48 hour RTO, outlined manual for disaster recover plan
  • Defined, implemented and revised operational policies and guidelines.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Set team and individual KPIs and provided regular, actionable feedback.
09/2013 to 09/2015 Technical Project Manager Adp | Fort Washington, PA,
  • Planned and prepared budget for optimization of all company processes and procedures
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Created projection for increased revenues over 7 years with process implementation
  • Researched and evaluated software solutions for tax, accounting, and audit suite software
  • Facilitated migration to new software suite, including conversion of data
  • Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
  • Structured back-end security, permissions, and data-sharing settings for software suite. Created completely paperless environment with use of client web portal ensuring all federal and state security requirements set out for financial institutions were met
  • Customized Practice Management Due Date Monitor, and Time and billing software.
  • Transitioned office to Microsoft Exchange encrypted email and VOIP phone system
  • Collaborated with IT to replace all hardware including PCs, updated workstations to dual monitors, setup of VPN for remote work, upgraded server to include 6 additional virtual terminals
  • Deployed secure off-site data and email backup to meet state and federal security standards
  • Created Standard Operating Procedures (SOPs), hired and Trained staff on new processes
  • Documented SOPs
  • Encouraged cooperative and positive culture that enhanced workplace atmosphere
  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
04/2011 to Current Cybersecurity Consultant Microsoft Corporation | San Francisco, CA,
  • Consulted with IT teams and management to find most efficient processes and procedures to protect corporate networks, software, data, and information systems against potential attacks
  • Recommend improvements in security systems and procedures.
  • Implemented vulnerability testing, threat analyses, and security checks
  • Researched industry-specific legislation regarding data security and performed validation procedures to ensure those standards are met
  • Calculated cost estimations and categorize integration issues for IT project teams
  • Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
  • Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
  • Designed company-wide policies to bring operations in line with Center for Internet Security (CIS) standards.
  • Collaborated with third-party payment card industry (PCI) compliance partners.
  • Continuously checked data, use logins and file permissions to monitor data safety and end-user efficiency.
  • Authored security incident reports, highlighting breaches, vulnerabilities and remedial measures.
  • Managed relationships with third-party intrusion detection system providers.
  • Directed in-house cyber security auditing program to detect flaws and weaknesses in software.
  • Engineered, maintained and repaired security systems and programmable logic controls.
  • Planned and designed healthy security architectures for IT projects
  • Investigated and supplied security solutions using business-standard analysis criteria
  • Delivered technical reports and official documents related to testing findings
  • Delivered professional supervision and guidance to security teams
  • Updated and upgraded security systems as required
  • Planned, prepared, and executed company specific WISP policies
  • Maintained 99.9% uptime on all completed projects
01/2007 to 08/2013 E-Learning Director of Operations Global Jet Services, Inc | City, STATE,
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Established team to migrate classroom taught aviation courses to web based learning environment
  • Directed collaboration and communication between subject matter experts, technical staff, design staff, instructional designers, and software engineers
  • Initiated UI/UX design, conducted beta testing, and produced speculations and procedures
  • Developed course-ware meeting Federal Aviation Standards for corporate airplane mechanics
  • Responsible for project planning, including budget, resource allocation, deliverables, and critique
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Expected in 05/2022 to to Bachelor of Science | Premedical Science Bay Path University, Longmeadow, MA GPA:
Expected in 2004 to to | science and technology Mount St. Mary College, Newburgh, NY GPA:
Expected in 2001 to to High School Diploma | Newburgh Free Academy, Newburgh, NY GPA:

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Resume Overview

School Attended

  • Bay Path University
  • Mount St. Mary College
  • Newburgh Free Academy

Job Titles Held:

  • Director of Operations
  • Technical Project Manager
  • Cybersecurity Consultant
  • E-Learning Director of Operations


  • Bachelor of Science
  • High School Diploma

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