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director of operations resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Motivated, successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving, analytical and interpersonal skills. Ready to offer exceptional leadership and planning abilities to take on new role in a warehouse setting. Demonstrated expertise in cultivating and managing exceptional teams capable of meeting and exceeding demanding targets. Well-versed in logistics standards and market trends.

Skills
  • Process improvements
  • Performance analysis
  • Strategic planning and execution
  • Relationship building
  • Client account management
  • Inventory management
  • Cycle Counts
  • Distribution and warehousing
  • Order picking and processing
  • Policy and procedure adherence
  • Shipping and receiving
  • Logistics management
  • Safety and compliance
  • Loading and unloading
  • Route optimization
  • Customer service
  • Database management
  • Inter-departmental communication
  • Documentation
Work History
Director of Operations, 09/2019 - Current
Progressive Logistics Pompano Beach, FL,
  • Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition
  • Maintained strong vendor connections at all stages, including delivery structures and managing specific shipment or paperwork concerns
  • Drove personnel performance counseling personnel on needed improvements and disciplining substandard conduct
  • Evaluated supplies and product inventory to check for quality and quantity issues
  • Boosted warehouse operations efficiency by overseeing dispatching and setting optimal driver schedules
  • Improved delivery plans with route development knowledge
  • Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements
  • Met warehouse operational needs through efficient staffing and resources of materials and equipment
  • Safeguarded warehouse operations
  • Conducted research to address shipping errors and packaging mistakes
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization or improve process efficiency
  • Handled day-to-day shipping and receiving
  • Directed system updates to boost productivity and control record keeping errors
  • Divided and categorized cargo received and redirected shipments in response to customer requests
  • Kept all documentation and records accurate to prevent errors in processing or delivery
  • Planned daily operational strategies, including delivery routing, team work flows and promotional initiatives
  • Increased overall team efficiency and productivity
  • Assigned work to drivers based on project requirements and individual team member strength
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
Warehouse Manager, 10/2012 - 09/2019
Envista Mahwah, NJ,
  • Trained new staff on job duties, company policies and safety procedures for rapid on-board
  • Divided and categorized cargo received and redirected shipments in response to customer requests
  • Handled employee conflicts in most efficient manner and while following all company procedures
  • Provided updates on critical shipments to corporate departments and customers who requested them
  • Handled day-to-day shipping and receiving, typically overseeing all packages per day
  • Built and cultivated lasting rapport with employees, peers, upper management and outside vendors
  • Conducted research to address shipping errors and packaging mistakes
  • Conducted inventory audits by following company procedures
  • Established long-term customer relationships through prompt and courteous service
  • Led warehouse improvement initiatives to advance operational efficiencies
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
  • Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition
  • Maintained strong vendor connections at all stages, including delivery structures and managing specific shipment or paperwork concerns
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements
  • Supervised 15 to 25 employees in receipt and storage of computer products
Parts Delivery Driver, 02/2008 - 10/2012
Ken Garff Clive, IA,
  • Worked with clients to develop safety practices for both parts delivery drivers and client receivers
  • Safely and punctually delivered auto parts to local automobile stores from large distributor
  • Picked products for specific routes according to pick sheets
  • Picked up incoming stock and delivered materials to designated locations
  • Led warehouse improvement initiatives to advance operational efficiencies
  • Led cross-department initiatives to develop and pursue cost reduction programs
  • Divided cargo received by account Number and intended location
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
  • Established long-term customer relationships through prompt and courteous service
  • Enforced on-time shipment of products to create exceptional customer experiences
  • Obtained signatures needed to complete and process all paperwork efficiently
Education
High School Diploma: , Expected in 1993
-
Abilene High School - Abilene, TX,
GPA:
Status -
Certifications

Certified Forklift Operator

OSHA Certified

HIPPA Certified

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Resume Overview

School Attended

  • Abilene High School

Job Titles Held:

  • Director of Operations
  • Warehouse Manager
  • Parts Delivery Driver

Degrees

  • High School Diploma

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