director of operations resume example with 13 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

I am a very hard working, driven person. I pride myself on my work ethic, conflict resolution and my organization skills. Experienced, proficient in managing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimize resource use to achieve challenging targets.

  • Policy Development and Enforcement
  • Finance and Accounting Oversight
  • Customer Service Management
  • Human Resources Oversight
  • Administrative Management
  • Records Organization and Management
  • Financial Statement Review
  • Assignment Delegation
  • Training Management
  • Staff Scheduling
  • Recruitment and Hiring
  • Department Oversight
  • Problem Anticipation and Resolution
  • Budget Control
Work History
01/2013 to 01/2017 Director of Operations Progressive Logistics | Riviera Beach, FL,
  • Truck Driving Academy, Sacramento — Director of operations and human resources manager, Payroll for 12 schools and over 70 employees Billing for all schools 6 line phone lines Paperwork for 12 Schools across US.
  • Acquired BPPE approval for our California schools
  • Trained all employees on OSHA safety, EPA policies, Processing transactions for the company Handle all collection cases.
  • Employment verifications, Student verifications for all schools.
  • Recruiting which includes calling potential students, scheduling school, enrollment, ordering transportation, employment training, safety training, background check, ordering driving records.
  • Proficient in QuickBooks Maintain advertising for the company Very Organized, Strong attention to detail, Problem solving and analytical skills.
  • Proficient in Microsoft word, excel, outlook, spreadsheets, 60+ words per minute, 10 key, Data entry, Scanning,Faxing, Filing, Internet research, sorting.
  • Proficient marketing on media sites (Facebook, Instagram, Twitter)
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Monitored budget and utilized operational resources.
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Directed HR operations, including strategic workforce planning, performance management, staffing and benefits administration.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Drafted invoices for completed work.
01/2010 to 01/2013 Store Manager Dsg | Hixson, TN,
  • Human resources Employee payroll, Inventory Cashier, Stocker, Customer service, assisting customers with tobacco machines.
  • Cleaning, Packaging, Buying merchandise for store, Tracking store numbers, phones.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Supervised guests at front counter, answering questions regarding products.
  • Analyzed and interpreted store trends to facilitate planning.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed new store location from ground up by hiring and training efficient team.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
01/2005 to 01/2009 Sales Support, Customer Service AT&T | City, STATE,
  • Worked in the Call center before transferring to a retail store.
  • Assist sales staff in completing sales transactions, including pulling inventory, completing paperwork and performing/completing POS transactions.
  • Provide timely quality controlled and accurate data entry support SKILLS Hard working Strong attention to details Highly organized Very punctual for customer transactions utilizing retail systems Perform transactions with accuracy and efficiency and in compliance with company policy and procedures.
  • Generate reports, research transactions, and respond to inquiries as needed.
  • Perform inventory functions related to orders, receipt, returns, and transfers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Trained new sales representatives on sales strategies and processes to reduce process gaps.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Managed accounts to retain existing relationships and grow share of business.
  • Reduced costs through client and distributor price negotiations.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
01/2003 to 01/2006 Assistant/Administrative Assistant Com4care Senior Services | City, STATE,
  • Medical coding and Billing
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Executed record filing system to improve document organization and management.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Maintained staff directory and company policy handbook for human resources department.
  • Created detailed expense reports and requests for capital expenditures.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Performed research to collect and record industry data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Communicated with patients regarding payments on outstanding accounts.
  • Enhanced office efficiency by handling high volume of callers per day.
  • Completed and filed financial documentation for accounting purposes.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Prioritized incoming patients by degree of injury or illness.
  • Developed and managed accurate and confidential patient records.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
Expected in No Degree | American River College, Sacramento, CA GPA:
Expected in 09/2004 Medical Assisting | Medical Assistant MTI College, Sacramento, CA GPA:
Expected in 2002 Diploma | Prosser Creek Charter School, Truckee, GPA:

Medical Assisting

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Resume Overview

School Attended

  • American River College
  • MTI College
  • Prosser Creek Charter School

Job Titles Held:

  • Director of Operations
  • Store Manager
  • Sales Support, Customer Service
  • Assistant/Administrative Assistant


  • No Degree
  • Medical Assisting
  • Diploma

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