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Director Of Operations Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

High-achieving Sales Representative with solid sales history and in-depth negotiation and consumer expertise. Oversee client territories with well-coordinated and forward-thinking approaches to bringing in new customers and taking advantage of dynamic opportunities. Positive, high-energy and entrepreneurial sales leader. Multi-talented Inside Sales Representative highly effective at selling to customers of all backgrounds and needs. Extensive record of sales accomplishment over 3+ year career in car sales, medical sales, real estate, and client hospitality. Outgoing and dependable Inside Sales Rep with 3 years of experience driving sales for Lakeland Toyota, Watson Clinic, and Keller Williams Realty. Able to leverage strong product knowledge and personable communication skills to consistently exceed sales goals. Fluent in English and Spanish and eager to serve customers in a life-changing industry.

Skills
  • Negotiation proficiency, Rapport building, Client needs assessment, Building effective relationships, Sales expertise
  • Organizational skills, Performance analysis/Editing, Strategic planning and execution, Conflict management
  • Computer proficient, Phone sales, Presentation skills, Problem-solving, Bilingual Spanish & English
  • Effective leader, Recruitment, Service standard compliance, Microsoft Excel proficient
  • Problem-solving, Project Management, Research, Customer Service, Troubleshooting
Work History
Director of Operations, 04/2019 to Current
Quit GeniusNew York, NY,
  • Completed accurate material and labor estimates for jobs with $10,000+ budgets
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Boosted team productivity through enhanced Strategic Planning and streamlining of biweekly team tasks
  • Experience collaborating with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
  • Achieved substantial triple sales production since hiring date by using market expertise and business knowledge to make proactive decisions
  • Skills directing team of 12 in operational development of service network, including implementation of quality requirements and operating standards
  • Boosted team productivity and efficiency by leveraging top-notch Marketing and Network abilities
Office Administrative Assistant/In-house Sales , 04/2018 to 04/2019
BcfsHarlingen, TX,
  • Skills completing administrative work to support all office staff and operational requirements
  • Managed master calendar and scheduled appointments for 50+ providers based on optimal patient loads and clinician availability
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
  • Acted as sales liaison between doctors and companies to sell products
  • Experience documenting patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Administrative Assistant/Sales Floor Representative, 04/2017 to 08/2017
LAKELAND TOYOTACity, STATE,
  • Assisted with proactive client outreach initiatives through appointment or walk ins and documented client correspondence in Microsoft CRM system
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact
  • Prepare sales slips or sales contracts
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Greet customers and ascertain the needs of all customers
  • Liaised between internal and external stakeholders, providing updated project status and performance reports
Intern/Volunteer, 09/2016 to 03/2017
LAKELAND VOLUNTEERS IN MEDICINECity, STATE,
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Organized company files and created support system to decrease workload and increase productivity of account managers
  • File and store completed documents on computer hard drive or disk, and/or maintain computer filing system to store, retrieve, update and delete documents
  • Performed other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes
  • Use data entry devices, such as optical scanners, to input data into computers for revision or editing
  • Transmit work electronically to other locations
Education
Realtor®: Real Estate, Expected in 11/2017
Department of Business And Professional Regulation - Lakeland, FL,
GPA:
Associates in Arts: Business, Expected in 05/2017
POLK STATE COLLEGE - Lakeland, FL,
GPA:
  • District Board of Trustee Student Spotlight Speaker
  • Graduated summa cum laude
  • Continuing education in Business - Communication and Negotiation
  • Graduated in Top 10% of Class
  • Cumulative 4.3 GPA
High School Diploma: , Expected in 05/2017
POLK STATE COLLEGIATE HIGH SCHOOL - Lakeland, FL,
GPA:
  • GPA of 4.3
  • Elected to Spirit Officer for Student Government in 2017
  • Varsity Cross Country Running Captain
  • Member of National Honor Society
  • Graduated summa cum laude
  • 250+ Community Service Hours
  • Class rank #7 of 109 students
Microsoft Office Specialist Certification: Microsoft Office, Expected in 03/2016
Southeastern University - Lakeland, FL
GPA:
Dual Enrollment: Business, Expected in 03/2016
Southeastern University - Lakeland, FL
GPA:

Duration of high school 2015-2016

Certifications

Certified Microsoft Office Specialist

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Resume Overview

School Attended
  • Department of Business And Professional Regulation
  • POLK STATE COLLEGE
  • POLK STATE COLLEGIATE HIGH SCHOOL
  • Southeastern University
  • Southeastern University
Job Titles Held:
  • Director of Operations
  • Office Administrative Assistant/In-house Sales
  • Administrative Assistant/Sales Floor Representative
  • Intern/Volunteer
Degrees
  • Realtor®
  • Associates in Arts
  • High School Diploma
  • Microsoft Office Specialist Certification
  • Dual Enrollment