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director of operations resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Seasoned retail manager knowledgeable about driving sales and operations and offering top-notch project management, team leadership and problem-solving abilities. Analytical leader with excellent multitasking abilities.

Skills
  • Leadership Training
  • Operations Oversight
  • Policy Development and Enforcement
  • Revenue Forecasting
  • Performance Evaluation and Monitoring
  • Financial Statement Review
  • Employee Motivation
  • Process Improvements
  • Staff Scheduling
  • Recruitment and Hiring
  • Business Leadership
  • Budget Control
  • Staff Development
  • Management Team Building
  • Decision Making
  • Customer Service Management
  • Sales Tracking
  • Problem Anticipation and Resolution
  • Performance Assessment
  • Quality Assurance
  • Human Resources Oversight
  • Assignment Delegation
  • Team Leadership
  • Focus and Follow-Through
  • Goal Setting
Education and Training
Amity Regional High School Woodbridge, CT Expected in High School Diploma : - GPA :
Experience
Amedisys Home Health Services - Director of Operations
Canton, MI, 09/2015 - 08/2019
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Led development of company-wide priorities by implementing operating cadence to manage business performance.
  • Liaised with marketing team to develop and execute advertising campaigns.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Contributed to organizational strategic direction to improve products and services.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Watched consumer trends for new opportunities.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
  • Organized and oversaw work schedules of departmental managers.
  • Established operational guidelines and identified opportunities for improvement.
  • Promoted products, increasing customer base and market share.
Dairy Queen - General Store Manager
Arlington, TX, 01/1998 - 10/2014
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Reduced process lags by effectively managing 100+ associates to ensure optimal productivity.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Updated and maintained store signage and displays.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
State Of North Carolina - Building Superintendent
Shelby, NC, 01/1995 - 01/1998
  • Monitored facilities and identified maintenance and repair needs.
  • Coordinated building operations, maintenance and improvements.
  • Planned and managed general repairs and maintenance and construction projects.
  • Handled occupant complaints and dealt with issues.
  • Conducted property walkthroughs to inspect building and occupant standards.
  • Assisted with emergency response and evacuations.
  • Enforced building policies and procedures to keep facility safe for staff and visitors.
  • Ordered cleaning supplies and maintenance materials to keep appropriate stock of inventory.
  • Scheduled and supervised contractors to perform building upgrades and maintenance.
  • Supervised removal of snow and ice from outdoor areas, building entrances, exits and parking lots.
  • Handled variety of building maintenance responsibilities, including replacement of door locks and repair of heating and air conditioner problems.

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Resume Overview

School Attended

  • Amity Regional High School

Job Titles Held:

  • Director of Operations
  • General Store Manager
  • Building Superintendent

Degrees

  • High School Diploma

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