Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Driven and compassionate healthcare professional with 12 years hands-on experience in fast-paced residential and hospital environments. Accountable and responsible with a strong focus on patient wellness. Clinical Manager with a track record of managing personnel, finances, facility operations and admissions while providing the highest quality care. Focused Operations Director successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations.

Education and Training
Expected in 12/2021 Bachelor of Science | BSN Galen College of Nursing, San Antonio, TX, GPA:
Expected in 09/2020 Associate of Applied Science | RN Galen College Of Nursing, San Antonio, TX, GPA:
Expected in 08/2008 | LVN The Victoria College, Victoria , TX GPA:
Professional Experience
01/2018 to 04/2021 Director of Operations Raytheon Technologies Corp | Wichita, KS,
  • Managed clinic's ambulatory services at all sites. Provided assistance to practice managers in establishing department philosophy and objectives related to staffing and performance standards, policies and procedures, and regulatory compliance.
  • Assisted CEO in developing and implementing the clinic's strategic long-and short-term plans and its business plan. Represented clinic and interacts with regulatory agencies, insurance carriers, and other professional and community groups.
  • Maintained compliance with governmental regulations and industry requirements. Oversaw staff recruitment, development, performance evaluation of assigned employees.
  • Delegated authority and responsibility to Practice Managers. Develops improved management techniques and practices. Enhanced operational effectiveness, emphasizing cost containment and high-quality patient care.
  • Assisted CEO in maintaining positive community relations and serves as liaison with other staff and the public. Resolved clinical problems and keeps lines of communication open with staff to ensure high productivity. Maintains professional affiliations and enhances professional development to keep current in the latest health care trends and developments.
  • Maintained strictest confidentiality. Assisted and developed plans of action for all medical providers (dental, medical, behavioral health, pharmacy, etc.)
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives. Worked closely with other stakeholders to immediately address issues and implement effective solutions.
  • Motivated and supported field workers completing work to increase work quality and efficiency. Determined optimal construction requirements and site plans.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies. Cross-trained in every clinic role to maximize operational knowledge.
09/2010 to 12/2018 Clinic Manager Community Health System | Naples, FL,
  • Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs Administered, directed and coordinated the activities of the agency. Served as liaison between management, clinical staff and the community.
  • Expertly planned, coordinated, organized and directed all operations of the agency. Cooperated with other health related agencies and organizations in community activities. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained.
  • Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care. Organized and led weekly personnel meetings with fifteen team members.
  • Corresponded with operations staff to ensure key client deliverables and revenue goals were met. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
08/2008 to 11/2010 Telemetry Floor Nurse Downtown Baptist Hospital | City, STATE,
  • Conducted screening, diagnostic treatment and rehabilitative and supportive services as the supportive nurse on a primary health care team. Sound, ethical and independent decision-making ability consistent with medical protocols.
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
  • Provided patient diagnosis under strict time constraints. Provided necessary health education training for patients.
  • Acted as patient advocate and implemented total patient care through a team nursing process covering 8-10 high acuity patients per shift.
08/2008 to 09/2009 Clinic Charge Nurse South Texas Regional Hospital | City, STATE,
  • Carefully managed referrals and the process, assisted with lab draws and checking patients in when need be.
  • Filled in as wound care nurse at the Jourdanton hospital on the weekends when needed.
  • Audited patient charts in real-time, verifying accuracy and completion of information.
  • Educated patients on disease prevention and health maintenance.
  • Facilitated patient admission, transfer and discharge processes.

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School Attended

  • Galen College of Nursing
  • Galen College Of Nursing
  • The Victoria College

Job Titles Held:

  • Director of Operations
  • Clinic Manager
  • Telemetry Floor Nurse
  • Clinic Charge Nurse


  • Bachelor of Science
  • Associate of Applied Science

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