Proactively produces high-quality work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach. Ready to offer exceptional leadership and planning abilities to take on new role in the Healthcare setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Healthcare standards and market trends. Focused Registered Nurse with twenty years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers and staff.
- Strategic planning and execution
- Process improvements
- Capital spending
- Performance Analysis
- Value Analysis
- Budget Coordination
- Team Leadership And Direction
- Life Cycle Management
- Documentation Proficiency
- Performance Monitoring
- Policy And Procedure Improvements
- Lean Six Sigma Training - 2019
- Risk Manager Certification 2019
- BLS ACLS Instructor 2019
Edison, NJ, 10/2020 - Current
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Bozeman, MT, 08/2009 - 09/2020
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision of 12 staff, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Oversaw supply chain and supported tech transfer projects, change management and resolution of customer complaints.
- Reduced Outstanding Receiving by 26%
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
- Identified material shortages and monitored inventory levels to meet order delivery requirements.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Capitalized on opportunities to make significant cost savings to areas of supplies, services and capital requirements when optimizing resource management for group purchasing organization (GPO) service line directors.
- Managed the OR Project that led to a 175,000 annual savings the first year.
- Managed he Cath Lab Project that led to a 250,000.00 annual savings the first year.
City, STATE, 07/2008 - 04/2009
- Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
- Monitored patients, evaluated results and recommended further courses of treatment to quickly improve patient outcomes.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Evaluated skills of all nursing personnel and verified staff certifications for validity.
- EMR conversion go live
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers.
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
City, STATE, 09/2000 - 03/2009
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Set and oversaw quality assurance guidelines for laboratory work.
- Kept laboratory in compliance with all applicable guidelines and laws.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Scheduled preventive and predictive maintenance actions based on failure analysis.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
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School Attended
- Troy University
- University Of South Alabama
Job Titles Held:
- Director of Operations ASC
- Clinical Resource Director
- Clinical Manager
- Staff Nurse/ Cath Lab Manager
Degrees
- MBA
- Bachelor of Science
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