Proactive manager able to produce high-quality work by applying determination and superb attention to detail. Ready to offer exceptional leadership and operations abilities to take on new role in Jackson.
Work History
11/2017 to 07/2019
Director of OperationsRelated Companies – Ellenville, NY,
Oriented new hires for all locations, facilitated on-boarding process and established position related requirements and expectations
Interviewed, hired, and trained all new Guest Services team members, offering insight into daily duties, providing advanced training in Mindbody Software, and coaching for client relationships
Directed day-to-day studio operations focused on attainment of key business metrics including but not limited to: daily client numbers, % capacity for classes and private sessions, studio sales, total sales, and client retention
Set clear monthly and 6 month goals for each direct report, tracking progress with weekly check-ins, and offered support/assistance as needed
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to growing demands
Documented all internal policies to create Mighty Pilates Employee Handbook and updated yearly
Directed Mighty's benefit programs including: PTO, sick time, medical, dental, vision, SDI and maternity leave
Accurately prepared bi-weekly payroll for 4 studios (over 90 employees) using Mindbody Business and ADP RUN software systems
Reduced financial discrepancies by processing all AR and AP with efficiency and accuracy, effectively reconciling bank, loan and credit accounts information into Quickbooks to maintain accurate and current accounts
Prepared and filed quarterly sales and use tax for all locations
Kept all yearly business licenses, retail seller permits, OSHA documents, City permits, and Fire inspection requirements up to date
Liaised between Guest Service and Instructor divisions to improve communications company wide
Developed and implemented business plan to grow from 2 locations to 4 locations
12/2015 to 10/2017
Studio ManagerShutterfly, Inc. – Hamilton, NJ,
Interviewed, hired, fully trained, and supervised all Guest Services staff
Developed and maintained strong relationships with clients
Consistently met or exceeded monthly sales goals set by owner
Updated studio schedules in Mindbody software, including over 100 classes and 40 private sessions per week
Worked to resolve any staffing problems, improve operations and provide exceptional customer service
Responded promptly to client issues and resolved problems through effective communication and decision making skills
Implemented new boutique retail section in studio to increase monthly revenue
Handled all retail processes: ordering, coordinating with vendors, inventory, merchandising, and point of sale system
07/2014 to 12/2015
Executive Assistant to the President of the WestEdelman – City, STATE,
Provided daily support for President of the West, Executive Vice President of Planning, and the Creative Director
Managed assigned executives' calendars, expenses, travel, and submitted all billable time
Organized and coordinated multiple complex offsite meetings involving multiple in house presenters, guest speakers, remote location video conference arrangements, catering, and all senior executive accommodations
Managed President's frequently changing travel arrangements and coordinated pre-planning of trips to other offices and clients nation-wide
Responded to emails and phone correspondence to facilitate communication with both internal staff and clients
Created full agendas and support documents for senior leadership before all monthly and quarterly status meetings
06/2012 to 07/2014
Assistant Director of Business DevelopmentTigerLead – City, STATE,
Supported 3 C Level Executives, managing all calendars and coordinating all travel arrangements
Oversaw growth of sales department from 3 team member to 70+ team members during acquisition by Move Sales, INC
Trained all new staff by developing their knowledge of full software product line and their ability to perform software demonstrations to potential clients
Directly managed daily responsibilities of two sales administrative assistants
Prepared and compiled weekly and monthly sales reports
Liaised with event staff to create all marketing materials and organize TigerLead booth for all real estate conferences and seminars
Created and maintained TigerLead's social media platforms, including TigerLead Blog, Twitter, Facebook and LinkedIn
Skills
Process analysis, development and implementation
Exceptional at building and retaining client relationships
Proficient with Mindbody, ADP RUN, Quickbooks, Salesforce, Microsoft Office Suite, Adobe Creative Suite software applications
Staff management, mentoring, coaching, and performance analysis
Excellent communication skills
Education
Expected in
Bachelor of Arts: Kinesiology And Exercise Science University of Kentucky - Lexington, KY GPA:
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