Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Proactive manager able to produce high-quality work by applying determination and superb attention to detail. Ready to offer exceptional leadership and operations abilities to take on new role in Jackson.

Work History
11/2017 to 07/2019
Director of Operations Related Companies Ellenville, NY,
  • Oriented new hires for all locations, facilitated on-boarding process and established position related requirements and expectations
  • Interviewed, hired, and trained all new Guest Services team members, offering insight into daily duties, providing advanced training in Mindbody Software, and coaching for client relationships
  • Directed day-to-day studio operations focused on attainment of key business metrics including but not limited to: daily client numbers, % capacity for classes and private sessions, studio sales, total sales, and client retention
  • Set clear monthly and 6 month goals for each direct report, tracking progress with weekly check-ins, and offered support/assistance as needed
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to growing demands
  • Documented all internal policies to create Mighty Pilates Employee Handbook and updated yearly
  • Directed Mighty's benefit programs including: PTO, sick time, medical, dental, vision, SDI and maternity leave
  • Accurately prepared bi-weekly payroll for 4 studios (over 90 employees) using Mindbody Business and ADP RUN software systems
  • Reduced financial discrepancies by processing all AR and AP with efficiency and accuracy, effectively reconciling bank, loan and credit accounts information into Quickbooks to maintain accurate and current accounts
  • Prepared and filed quarterly sales and use tax for all locations
  • Kept all yearly business licenses, retail seller permits, OSHA documents, City permits, and Fire inspection requirements up to date
  • Liaised between Guest Service and Instructor divisions to improve communications company wide
  • Developed and implemented business plan to grow from 2 locations to 4 locations
12/2015 to 10/2017
Studio Manager Shutterfly, Inc. Hamilton, NJ,
  • Interviewed, hired, fully trained, and supervised all Guest Services staff
  • Developed and maintained strong relationships with clients
  • Consistently met or exceeded monthly sales goals set by owner
  • Updated studio schedules in Mindbody software, including over 100 classes and 40 private sessions per week
  • Worked to resolve any staffing problems, improve operations and provide exceptional customer service
  • Responded promptly to client issues and resolved problems through effective communication and decision making skills
  • Implemented new boutique retail section in studio to increase monthly revenue
  • Handled all retail processes: ordering, coordinating with vendors, inventory, merchandising, and point of sale system
07/2014 to 12/2015
Executive Assistant to the President of the West Edelman City, STATE,
  • Provided daily support for President of the West, Executive Vice President of Planning, and the Creative Director
  • Managed assigned executives' calendars, expenses, travel, and submitted all billable time
  • Organized and coordinated multiple complex offsite meetings involving multiple in house presenters, guest speakers, remote location video conference arrangements, catering, and all senior executive accommodations
  • Managed President's frequently changing travel arrangements and coordinated pre-planning of trips to other offices and clients nation-wide
  • Responded to emails and phone correspondence to facilitate communication with both internal staff and clients
  • Created full agendas and support documents for senior leadership before all monthly and quarterly status meetings
06/2012 to 07/2014
Assistant Director of Business Development TigerLead City, STATE,
  • Supported 3 C Level Executives, managing all calendars and coordinating all travel arrangements
  • Oversaw growth of sales department from 3 team member to 70+ team members during acquisition by Move Sales, INC
  • Trained all new staff by developing their knowledge of full software product line and their ability to perform software demonstrations to potential clients
  • Directly managed daily responsibilities of two sales administrative assistants
  • Prepared and compiled weekly and monthly sales reports
  • Liaised with event staff to create all marketing materials and organize TigerLead booth for all real estate conferences and seminars
  • Created and maintained TigerLead's social media platforms, including TigerLead Blog, Twitter, Facebook and LinkedIn
  • Process analysis, development and implementation
  • Exceptional at building and retaining client relationships
  • Proficient with Mindbody, ADP RUN, Quickbooks, Salesforce, Microsoft Office Suite, Adobe Creative Suite software applications
  • Staff management, mentoring, coaching, and performance analysis
  • Excellent communication skills
Expected in
Bachelor of Arts: Kinesiology And Exercise Science
University of Kentucky - Lexington, KY

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  • University of Kentucky

Job Titles Held:

  • Director of Operations
  • Studio Manager
  • Executive Assistant to the President of the West
  • Assistant Director of Business Development


  • Bachelor of Arts

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