Director Of Operations/Account Manager/Bookkeeper Resume Example Team Cabinet Distributors / 1 To 1 Kitchen & Bath

DIRECTOR OF OPERATIONS/ACCOUNT MANAGER/BOOKKEEPER

Professional Summary

Multi-talented in operations, administrative and sales roles. Produces high-quality work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any industry.

Skills

Positive and upbeat
Self-motivated
Expert closer
Accomplished in commission sales
Active Florida Real Estate License

Sales expertise
Retention and reactivation strategies
Strong rapport building skills
Office systems management
Quickbooks proficiency

Work History

Director of Operations/Account Manager/Bookkeeper, 07/2018 to Current
Team Cabinet Distributors / 1 To 1 Kitchen & Bath – Work from Home, FL

Interacted well with sales reps and customers to build connections and nurture relationships
Served instrumental role in organizational transformation and implementation for cabinet distribution successfully
Worked directly with owner, sales reps, and vendors to brainstorm, discuss strategy and mitigate cancellation claim issues
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new business
Oversaw and improved cabinet deliveries worth more than $1.8 million per year through efficient coordination of sales and fulfillment
Developed and rolled out new policies designed to bolster productivity and reduce overall payroll costs
Managed purchasing, sales, marketing and customer account operations efficiently
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
Built loyal account base and long-term business relationships with hundreds of accounts
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Led business planning, developed market strategy and established direct procurement of products from international vendors
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Reconciled accounts, managed audits and updated financial records with remarkable accuracy
Implemented new accounting processes to decrease spending and work flow downtime
Organized budget documentation and tracked expenses to maintain tight business controls
Tracked expenses and income for two businesses while organizing and maintaining bank statements for four checking accounts
Streamlined bookkeeping procedures to increase efficiency and productivity
Computerized record keeping systems, initiating and maintaining financial accurate and current tracking in Google Sheets
Designed training program and trained new admin assistants, checking for thorough and excellent understanding
Streamlined daily reporting information entry for efficient record keeping purposes
Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers
Complied with all established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, collections, vendor payments and profit and loss statements for both businesses
Processed payroll for 5 employees each week, including commissions, taxes and time off
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands

Telesales Agent, 02/2017 to 06/2018
Vacation Village Resorts – Orlando, FL 32819

Wrote $74,000 good business sales in first 45 days.
Developed prospects for upgrading by conducting average of 250 cold calls weekly
Worked directly with Owners discussing usage and creating need for upgrade
Surpassed coworkers earning "Top Salesperson of 2017"

Licensed Real Estate Agent, 05/2013 to 01/2017
All Realty Services, Inc. – Kissimmee, FL 34746

Wrote, negotiated and finalized sales contracts
Generated listings for sales properties through cold calls and referrals
Developed and maintained relationships with clients
Closed average of 6 sales calls each week
Defused volatile customer situations calmly and courteously.

Front Caller/ Broker\'s Assistant, 07/2008 to 10/2011
All Realty Services, Inc. – Kissimmee, FL 34746

Contacted hundreds of new and existing customers per week to discuss buying/selling their timeshare
Consistently hit and exceeded new lead goals by 20%
Cold call leads produced record sales numbers
Built strong rapport with potential sellers

Education

45 hr Post-Licensure , 2018
IFREC Real Estate Schools - Orlando, FL

High School Diploma: 1993
Apopka High School - Apopka, FL

Real Estate Sales Associate: Real Estate, 2016
IFREC Real Estate School - Orlando, FL

Resume Overview

Companies Worked For:

Team Cabinet Distributors / 1 To 1 Kitchen & Bath
Vacation Village Resorts
All Realty Services, Inc.

School Attended

IFREC Real Estate Schools
Apopka High School
IFREC Real Estate School

Job Titles Held:

Director of Operations/Account Manager/Bookkeeper
Telesales Agent
Licensed Real Estate Agent
Front Caller/ Broker\'s Assistant

Degrees

45 hr Post-Licensure , 2018
High School Diploma : 1993
Real Estate Sales Associate : Real Estate , 2016

Director of Operations/Account Manager/Bookkeeper Resume Example

Resume Score: 80%

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