Highly motivated, career oriented professional with 17 years of experience in management, customer service, inventory management, sales, and budget preparation. Offering disciplined work habits, a high level of initiative, and a proven ability to balance competing demands. Background also demonstrates strong relationship skills and positive communication with all levels of management.
Business performance improvement
Staff leadership and development
Compelling leadership skills
Multi-unit operations management
TMX FINANCENovember 2015 to CurrentDirector of Operations Fort Worth, Texas
Direct daily operations for all underwriting decisions in 16 states comprised of 1500 store fronts.
Research and develop new strategies to achieve company goals and objectives.
Deploy resources to reach financial forecast and business objectives.
Develop plans for managing and retaining talent inside organization to include improving leadership strength.
TMX FINANCENovember 2013 to December 2015District Director of Operations Fort Worth, Texas
Provide direct leadership regarding daily operations to upwards of 40 employees, including 14 managers and 26 team members throughout 11 locations.
Improve YOY sales performance results on average of 10% per month through effective sales training, coaching on needs based lending, and establishing a customer focus environment.
Enhance district's total accounts by 94% from $3.8M to $7.4M by implementing strategic business plans and ideas to build a customer focused team.
Recruit, interview, and hire top talent while promoting 10 Store Managers to General Managers and one General Manager to District Manager by recognizing and developing high caliber employees.
TMX FINANCEFebruary 2012 to September 2013General Manager Arlington, Texas
Boosted YOY sales performance results on average of 24% per month by networking within the community, building partnerships, and creating relationships with similar businesses.
Increased YOY store profitability on average of 20% per month through customer relationship development, marketing, soliciting new business sources, and employee training.
Built branch to over $500K in 10 months by creating company recognition in a new market, embracing the relationship sales culture, and actively exposing the community to TMX.
Coached, developed and trained 10 team members and promoted four employees by following the company's outlined plan and also supplementing key learning's from tenure, ensuring each employee has complete understanding of the organization objectives and goals .
AVIS BUDGET GROUPSeptember 2010 to January 2012Business Manager Irving, Texas
Ensured the proper performance of retail sales goals through training, incentives, and motivation.
Developed and executed sales and marketing plans to promote company and acquire new business, which included making outside sales calls and nurturing existing relationships.
Created and maintained operational budget; forecasted yearly budget for future business opportunities.
Analyzed reports, audit findings, and customer feedback to ensure effective and efficient service.
NAVY FEDERAL CREDIT UNIONSeptember 2008 to June 2010Branch Manager Lawton, Oklahoma
Executed the successful opening of the first Lawton area branch while supervising seven personnel for an organization with 40 billion dollars in assets and over three million members.
Increased loan growth by 44%, mortgage growth by 52%, and membership growth by 100% in the first year.
Administered human resource functions; recruited, hired, and completed performance evaluations for seven employees including one supervisor.
Served as mentor in Supervisor Mentor Program for 11 supervisors in the region and lead regional trainers for 16 branches in 7 states.
TINKER FEDERAL CREDIT UNIONOctober 2006 to September 2008Assistant Branch Manager Oklahoma City, Oklahoma
Managed the day to day operations of the Tinker Air Force Base Branches while supervising approximately 50 employees with three individual locations.
Evaluated loan applications exercising discretion and judgment for a 1.6 billion dollar credit union while achieving a zero percent default rating.
Provided guidance and leadership to staff of 5 supervisors in product sales, service delivery, and goal achievement which averaged a 95% growth rate on a monthly basis.
Selected as lead operational representative in the Serving the Underserved Task Force and represented the organization at the 5th Annual Latino Credit Union Conference.
Oklahoma City UniversityMay 2009MBA: Business AdministrationOklahoma City , OK
Southwestern CollegeDecember 2006Bachelor of Science: Business ManagementOklahoma City, Oklahoma
United States NavyDecember 2006Aviation Administration ManagementOklahoma City, Oklahoma