Detail-oriented Director of Operations and Front Desk Manager with over 10 years of experience in the hospitality industry. Expert in hotel operational protocols with a proven history of leadership. Inherently committed to upholding responsibility roles and providing an exceptional standard in whatever the task may be. Looking to relocate back to Savannah, GA from the Western NC mountains after gaining further experience.
I led the pre-opening activities of a brand new, privately-owned boutique hotel and lounge, set in a historic downtown community. Selected finishes, amenities, equipment, retail items, and administrative supplies to open for operation. Created SOP manuals and resources for staff to use in operation, set up PMS, as well as, POS systems, designed company handbook, incorporated safety processes, established marketing strategies, developed overall brand and strategic vision, shaped systems and flows for separate departments to follow day-to-day, organized individual departments and inventories in a complex building to maximize efficiency, stepped in when staffing inefficiencies occurred, and carried these creations and developments through operation for 2+ years. I currently wear multiple hats to maintain operations:
I managed and worked all facets of the inn's operation, as my family originally owned the property. The property changed ownership twice after my family sold the business, and I stay on during both exchanges of ownership to aid in management and oversight.
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