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Director of Operations Resume Example

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DIRECTOR OF OPERATIONS
  • https://www.linkedin.com/in/putri-helliyanti-061b9030/
Professional Summary

Experienced Director proficient in managing Facility Management Services operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimize resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.

Skills
  • Capital spending
  • Strategic planning and execution
  • Process improvements
  • Operations Oversight
  • Market Strategy
  • Performance Analysis
  • Contract Management
  • Business planning
  • Strategic Planning
  • Business Development
  • Operations management
  • Negotiation
  • Strategies and goals
  • Project Management
  • Budgeting
Work History
Director of Operations01/2018 to Current
Company Name – City, State
  • Directed team of Facilities Services in operational development of service network, including implementation of quality requirements and operating standards.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
  • Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings.
  • Manage and increase effectiveness and efficiency of Support Services (HRGA, IT, Logistic and Finance), through improvements to each function as well as coordination and communication between support and business functions.
  • Confirmed company documentation met ISO requirements and day-to-day operations followed documentation.
  • Established performance goals for each department and provided feedback on methods for reaching those milestones.
  • Directed team of 2500 in operational development of service network, including implementation of quality requirements and operating standards.
General Manager07/2011 to 12/2017
Company Name – City, State
  • Creates strategic and action plans to formulate new business ventures.
  • Concentrates on finding and expanding current business into new local, regional, national or international markets.
  • Conducted and evaluate customer satisfaction survey of entire sales team to ensure achievement of specified targets customer satisfaction.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Devised, deployed and monitored processes to boost long-term business success and increase net profit levels 10%.
Business Expansion04/2010 to 07/2011
Company Name – City, State
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Safety Officer12/2009 to 04/2010
Company Name – City, State
  • Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
  • Conducted safety audits and investigated plant quality issues.
  • Inspected worksites, practices and gear for compliance with established safety standards.
  • Gathered information, prepared reports, and drafted correspondence related to cases.
  • Streamlined and directed occupational safety trend and current hazards analyses.
  • Checked written JSAs and permits for adherence to regulations.
  • Inspected facilities for adherence to fire, hazard and safety guidelines.
  • Verified monthly practice of fire drills for every work shift.
  • Provided assistance in managing health and safety programs aligned with industry standards.
Education
Bachelor of Science: Occupational Health And Safety07/2009University Of Indonesia- City
  • Graduated with 3.33 GPA
  • Member of Occupational and Health Safety Club
High School Diploma07/2005Senior High School - 70- City
Certifications
  • Certified Verificator of TKDN in Upstream Business Industry, organized by PPSDM Migas - No. Certification 089/TKDN-KV/DMB/2018
  • Pedoman Tata Kelola Rantai Migas 007 Rev 3/2015 and TKDN, organized by PPMPI - June 12, 2015
  • Basic First Aid and CPR Training, organized by PMI South Jakarta - July 6, 2013
  • Internal Auditor Integrated Management System, Environment Management System (ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007), organized by Care Universal - June 24, 2012
  • Property Management Course Basic Level, organized by Institute of Property Management Training - May 25, 2012
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Resume Overview

School Attended

  • University Of Indonesia
  • Senior High School - 70

Job Titles Held:

  • Director of Operations
  • General Manager
  • Business Expansion
  • Safety Officer

Degrees

  • Bachelor of Science : Occupational Health And Safety 07/2009
    High School Diploma 07/2005

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