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Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Skilled professional with over 25 years of diverse and progressive experience in variety industries.

Demonstrated hands on management style in the development and implementations of strategic plans to insure company growth. Strong organizational and communication skills with the ability to independently plan and manage diverse business relationships. Proven records of success increasing efficiency and reducing expenses. Accustomed to fast paced high pressure positions. Demonstrated ability to prioritize multiple tasks, meet deadlines and provide quality service.

Skills
  • Operations oversight
  • Leadership training
  • Capital improvement planning
  • Financial controls implementation
  • Customer retention
Experience
01/2020 to Current
Director of Operations Sanmina Sci Houston, TX,
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Increased customer base and market share by promoting product through diverse channels.
  • Attracted, coached and retained high-performance team members, enabling elevation of responsibility, span of control and performance.
  • Led and fostered culture of continuous improvement, employee engagement and open communications.
  • Assessed resources, skill sets and tools necessary to accomplish team goals by continuously identifying process improvements and educational and training opportunities.
  • Identified and resolved tactical issues relating directly to processes and initiatives.
03/2014 to 01/2020
Director/President of Operations Delta College University Center, MI,
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Oversaw staff, financials and key performance indicators to manage business operations.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Liaised with stakeholders to address issues and implement solutions.
  • Improved staff morale by optimizing workload to support work-life balance.
  • Developed department performance goals and methods for achieving milestones.
  • Negotiated vendor pricing to save equipment and supplies costs.
  • Created company's mission and vision statements to motivate employees.
07/2009 to 01/2014
General Manager/President Delta College University Center, MI,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
07/2000 to 08/2009
President Platte Valley Land And Hardscape City, STATE,
  • Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
  • Coordinated work across departments to keep teams on track with company goals.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Integrated marketing and sales strategies with business development and operational leadership plans.
  • Reduced costs and optimized revenue by executing contract bidding and procurement processes.
01/1997 to 06/2000
President Brighton Oxygen City, STATE,
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Increased customer base and market share by promoting product through diverse channels.
  • Attracted, coached and retained high-performance team members, enabling elevation of responsibility, span of control and performance.
  • Led and fostered culture of continuous improvement, employee engagement and open communications.
  • Assessed resources, skill sets and tools necessary to accomplish team goals by continuously identifying process improvements and educational and training opportunities.
  • Identified and resolved tactical issues relating directly to processes and initiatives.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Education and Training
Expected in 05/1990
High School Diploma:
Brighton High School - Brighton, CO
GPA:

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Resume Overview

School Attended

  • Brighton High School

Job Titles Held:

  • Director of Operations
  • Director/President of Operations
  • General Manager/President
  • President
  • President

Degrees

  • High School Diploma

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