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Director of Operations Resume Example

Resume Score: 80%

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DIRECTOR OF OPERATIONS
Summary

Seasoned business manager knowledgeable about business operations and offering top-notch project management, team leadership and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities. Performance-oriented and accomplished . success managing cross-functional teams.

Skills

· Capital improvement planning

· Compensation/benefits administration

· Cost analysis and savings

· Cross-functional team management

· Customer retention

· Employee development

· Financial administration

· Financial controls implementation

· Leadership training

· Operations oversight

· Performance improvements

· Policy/program development

· Proficient in Microsoft Office Suite

· Profit and loss accountability

· Purchasing and planning

· Recruiting and hiring

· Schedule management

· Supervision and training

Experience
Director of Operations | 05/2019 to 09/2020
Company Name - City, State
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.Implemented policies, standard operating procedures, managed quality, customer service, logistics and relationships with 100+ van line agents
  • Managed employees and ensured DOT requirements are met and safety protocols are followed
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Developed and instituted program that improved agent performance and saved the company upwards of $40K/quarter by instituting a business process focused on prompt agent notification
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Set and managed performance benchmarks for call center employees.
Service Manager | 01/2018 to 05/2019
Company Name - City, State
  • Prioritized, assigned, and monitored the service department, including the warehouse, fleet, safety, OSHA compliance, employee training and development
  • Perform a multitude of leadership activities, scheduled work, and planned out new projects, including vendor management duties
  • Managed stock inventory levels and assured ample stock was always available
  • Served as the primary contact for commercial service contract accounts for 150+ locations
  • Influenced hiring and staffing requirements and oversaw new hire training for all employees
  • Track data points and extract relevant data for performance reporting and business budget projection versus actuals
  • Recognized for increasing customer service ratings upon inheriting an underperforming service department by assessing the root cause and improving the business process by developing a tracking system for technicians for improved inventory management
  • Increased revenues by 25% over a six-month time frame by developing a customer contact management method and tracking system, which improved relationships and ultimately secured multi-year contracts with regional accounts
  • Researched and provided timely resolution to service discrepancies.
  • Created written estimates and obtained customer consent to proceed.
President & General Manager | 12/2008 to 10/2017
Company Name - City, State
  • Accountable for the effective and successful performance and operations for all functions of a multi-branch commercial furniture service company with 120 employees and sub-contractors
  • Established and maintained business policies and procedures and validated compliance
  • Provided timely and successful customer resolutions to a myriad of emergent issues
  • Charged with new business development via strategic planning, staff recruitment and retention, and employee development.
  • Held to aggressive financial targets
  • Elevated the organization to its highest ranking through effective leadership and leveraging strong business acumen
  • Successfully and consistently exceeded company revenue targets and cost reduction goals on a year over year continuum
  • Established and oversaw strategic business actions and streamlined operations.
  • Created business process flows to identify opportunities for improvement.
  • Spearheaded initiatives to keep business sustainable, agile and scalable during industry changes.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Regional Manager & Director of Operations | 08/1995 to 01/2009
Company Name - City, State
  • Led the regional operations, including all budgeting, staffing, inventory management, and contractual activities until being promoted to senior executive
  • Developed and managed regional sales program and market operations.
  • Managed business expansion, revenue development and market gains.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
Education and Training
Miami Dade College - City, State
Associate of Arts
Business Administration
Languages
Fluent in English and Spanish
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Miami Dade College

Job Titles Held:

  • Director of Operations
  • Service Manager
  • President & General Manager
  • Regional Manager & Director of Operations

Degrees

  • Associate of Arts

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