Director Of Operations Resume Example Company Name

DIRECTOR OF OPERATIONS

Summary

Seasoned business manager knowledgeable about business operations and offering top-notch project management, team leadership and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities. Performance-oriented and accomplished . success managing cross-functional teams.

Skills

· Capital improvement planning

· Compensation/benefits administration

· Cost analysis and savings

· Cross-functional team management

· Customer retention

· Employee development

· Financial administration

· Financial controls implementation

· Leadership training

· Operations oversight

· Performance improvements

· Policy/program development

· Proficient in Microsoft Office Suite

· Profit and loss accountability

· Purchasing and planning

· Recruiting and hiring

· Schedule management

· Supervision and training

Experience

Director of Operations | 05/2019 to 09/2020
Company Name - City, State

Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
Optimized productivity, streamlined program efficiency, and boosted profitability.Implemented policies, standard operating procedures, managed quality, customer service, logistics and relationships with 100+ van line agents
Managed employees and ensured DOT requirements are met and safety protocols are followed
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Leveraged market knowledge and leadership ability to help drive profit increases.
Developed and instituted program that improved agent performance and saved the company upwards of $40K/quarter by instituting a business process focused on prompt agent notification
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Coordinated schedules and day-to-day activities of crew to satisfy project needs.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Set and managed performance benchmarks for call center employees.

Service Manager | 01/2018 to 05/2019
Company Name - City, State

Prioritized, assigned, and monitored the service department, including the warehouse, fleet, safety, OSHA compliance, employee training and development
Perform a multitude of leadership activities, scheduled work, and planned out new projects, including vendor management duties
Managed stock inventory levels and assured ample stock was always available
Served as the primary contact for commercial service contract accounts for 150+ locations
Influenced hiring and staffing requirements and oversaw new hire training for all employees
Track data points and extract relevant data for performance reporting and business budget projection versus actuals
Recognized for increasing customer service ratings upon inheriting an underperforming service department by assessing the root cause and improving the business process by developing a tracking system for technicians for improved inventory management
Increased revenues by 25% over a six-month time frame by developing a customer contact management method and tracking system, which improved relationships and ultimately secured multi-year contracts with regional accounts
Researched and provided timely resolution to service discrepancies.
Created written estimates and obtained customer consent to proceed.

President & General Manager | 12/2008 to 10/2017
Company Name - City, State

Accountable for the effective and successful performance and operations for all functions of a multi-branch commercial furniture service company with 120 employees and sub-contractors
Established and maintained business policies and procedures and validated compliance
Provided timely and successful customer resolutions to a myriad of emergent issues
Charged with new business development via strategic planning, staff recruitment and retention, and employee development.
Held to aggressive financial targets
Elevated the organization to its highest ranking through effective leadership and leveraging strong business acumen
Successfully and consistently exceeded company revenue targets and cost reduction goals on a year over year continuum
Established and oversaw strategic business actions and streamlined operations.
Created business process flows to identify opportunities for improvement.
Spearheaded initiatives to keep business sustainable, agile and scalable during industry changes.
Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.

Regional Manager & Director of Operations | 08/1995 to 01/2009
Company Name - City, State

Led the regional operations, including all budgeting, staffing, inventory management, and contractual activities until being promoted to senior executive
Developed and managed regional sales program and market operations.
Managed business expansion, revenue development and market gains.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Worked closely with other stakeholders to immediately address issues and implement effective solutions.

Education and Training

Miami Dade College - City, State

Associate of Arts

Business Administration

Languages

Fluent in English and Spanish

Resume Overview

School Attended

Miami Dade College

Job Titles Held:

Director of Operations
Service Manager
President & General Manager
Regional Manager & Director of Operations

Degrees

Associate of Arts

Director of Operations Resume Example

Resume Score: 80%

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