LiveCareer-Resume

director of operations resume example with 9+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Dynamic, Results Oriented Individual with over 10 years of Management and Sales Experience. Offering focused leadership to drive sales and profitability in highly competitive markets. Consistently achieves performance goals through enthusiasm, attention to detail, critical thinking, and tenacity. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Skills
  • Accounting/Budget
  • Coaching/Mentor
  • Leadership/Director
  • Recruiting
  • Reporting
  • Sales Management
  • MS Office/Excel
  • Problem Resolution
  • Team Building
  • Operational Improvement
  • Critical Thinking
  • Project Organization
  • Process Improvement
  • Regulatory Compliance
Work History
09/2018 to 05/2020 Director of Operations Sierra Nevada Corporation | Centennial, CO,
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Directed team of 75 in operational development of service network, including implementation of quality requirements and operating standards.
  • Organized and optimized daily operations of multifaceted business Cafe, Brewery production, and restaurant with consistent on-time delivery.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class service industry work.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Designed modern employee recognition program which boosted productivity and improved morale.
03/2013 to 08/2018 Operations Manager/Regional Sales Manager Landry's Inc. | City, STATE,
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate for multiple branches/locations
  • Spearhead volunteer group that sponsors and participates in community events for non-profit groups
  • Work cohesively with corporate marketing team to maintain social media pages, marketing ideas and attend/represent at corporate community events
  • Work as part of International Franchise development team from conception to completion in multiple countries within a contracted time frame, while maintaining a budget and corporate guidelines
  • Opened first domestic franchise of Morton's The Steakhouse opened at the Saratoga Casino Hotel in 2016. A successful branch that grosses over 1.4 million in annual revenue
  • Volunteering, building community relationships that strengthen the bond of our business with locals and community leaders
  • Created Ambassador program enlisting referrals from local hotels, tour and travel companies, and community business to strengthen off season revenue dollars
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
01/2011 to 03/2013 Business Proprietor/Insurance Specialist Jenks Family Insurance LLC | City, STATE,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 127% over PY
  • Developed and maintained relationships with local customers and suppliers through followup and best practices
  • Trained, coached and mentored staff to support smooth adoption of new sales program and increased portfolio
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Generated and developed leads, using lead generation process, networking and Inbound lead marketing system to acquire new clients
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public
  • Worked directly with CEO to brainstorm, discuss strategy and mitigate issues
  • Built loyal account base and long-term business relationships with all insurance accounts, P&L as well as life and health
Education
Expected in | Hospitality and Business Management Herkimer College, Herkimer, NY, GPA:
Expected in Associate of Science | Liberal Arts Humanities & Social Sciences Suny Adirondack , Queensbury, NY, GPA:
Expected in | Economics & Business Administration Sofia University, Sofia, Bulgaria , GPA:
Expected in Bachelor of Science | Psychology University At Albany , Albany, NY, GPA:
Accomplishments
  • Saratoga Leadership Graduate 2019/ Appointed Board Member
  • Saratoga Planning Board Member
  • Saratoga Performing Arts Center Junior Committee - promoting the arts and art education to our community and surrounding areas Leadership Saratoga Graduate/Board Member
  • Saratoga Children's Committee Volunteer
  • Ronald McDonald House Charities- We contribute large donations as well as cooking a Monthly meal at the Galveston Home for the families who live there Shriner's Burn Hospital- Bi weekly visits to read with Children and provide companionship
  • The Galveston Chamber of Commerce- I sat on the C Crewe board, as well as the My Galveston campaign & Fundraising committees, I attend many Monthly meetings and various activities including city council meetings, board meetings, fundraising events and social meetings as a representative for my company.
  • CTA Facilitator for the Galveston CVB- I facilitated the classes through the local CVB for local business owners and Employees in the tourism industry to become National CTA's.
  • Humane Society ( Multiple locations)- Volunteering for adoption days, facility Clean up and maintenance
References
  • William Crager / Owner Whitman Brewing Co/ (631) 617-1784
  • Jarrett Ingram /GM/ International Director Landry's Inc/ (970) 573-8372
  • Dana Norvell- Sanchez/ Visual Director Landry's Inc/ (559) 930-0848
  • Marissa Ainsworth/ Global Alliances Strategy Leader Schneider Electric/ ( 401) 369-1581
  • Lindsey Conners / Community Development Planner Saratoga Springs / (XXX) 925-0481

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Resume Overview

School Attended

  • Herkimer College
  • Suny Adirondack
  • Sofia University
  • University At Albany

Job Titles Held:

  • Director of Operations
  • Operations Manager/Regional Sales Manager
  • Business Proprietor/Insurance Specialist

Degrees

  • Associate of Science
  • Bachelor of Science

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