Director Of Operations resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Profile
Jessica is an engaging, hands on project management professional with a wealth experience in print publications and the ever evolving digital landscape. He most recently lead company operations for Robots and Cupcakes, LLC, an independent design and development studio that focuses on the creation and delivery of quality products and programs in both the educational and commercial space.  
Jessica served as a mentor and leader of the company's project management team with a focus on consistent process in scheduling, budget discipline and satisfactory client delivery. Overall he finds that people skills and communication are the biggest keys in building lasting client relations and creating meaningful products that lead to reengagement and long term relationships. 
  • Natural leader
  • Positive Attitude
  • Organized
  • Excellent communicator
  • Ability to prioritize
  • Client account management
  • Budgeting expertise
  • Customer relations specialist
  • Strong proposal writer
  • Print and electronic media
  • Brand Development
  • Product Development and launch
  • Small business development
Relevant Experience
Operations Management:
  • Managed overall daily operations that consisted of handling multiple large and small digital projects simultaneously that helped grow a start up into an $800K annual company
Project Manager/Digital Producer:
  • Experienced in handling a versatile range of digital media and print projects including Websites, Multi-Platform Games and Activities, Apps, Videos (Live Action and Animated), Marketing and Trade Materials, Program Branding, Student and Teacher Basal Programs, Leveled Readers and Supplemental Materials. 
  • Successfully planned, managed and executed large client web based projects of $400k plus in revenue
  • Successfully managed and delivered large scale multi-grade publishing series in excess of $1M 
  • Met the challenges of tight development schedules by embracing rapid application development and employing agile workflows
Director of Operations, 01/XXX0 - 05/XXX6
Sierra Nevada Corporation Madison, WI,
  • Served as the company's operational leader and key client contact.  
  • Managed team of up to 30 professionals both in house and offsite.
  • Negotiated multiple $100k plus client contracts and drafted countless project proposals
  • Oversaw the company project management team and process and trained staff in procedure and client communication
  • Served as a hands on project manager and digital producer on a diverse range of both print and digital client projects. 
Executive Project Manager, 09/2004 - XXX0
Faithful Gould Toledo, OH,
  • Served as the company's lead project manager who handled the most important client accounts and supervised all other project management staff
  • Developed and refined the company project management approach and policy
  • Created proposals and budgets for potential client projects
  • Analyzed project performance for all company projects
  • Managed resources in multiple locations both domestic and off shore
Financial Analyst, 07/2000 - 02/2004
Altice Usa Plano, TX,
  • Served as the primary contact to 47 International offices for financial questions and requests.
  • Managed all account balances and payments between   DBM corporate and the International offices.
  • Created and maintained vital databases using Microsoft Access and Sequel.  
  • Provided  immediate information to Senior Management and the Sales team regarding International Financial activity.
  • Researched and negotiated cost savings initiatives with outside vendors.
  • Created a Global Sales database cut the response time for International data requests down from two days to ten minutes.
Accounts Payable Lead, 06/1998 - 07/2000
Spectrum Brands Melbourne, FL,
  • Managed workload maintenance and reporting of Harcourt    Professional Services and Harcourt Higher Education division’s      accounts payable process.
  • Balanced and distributed workloads to ensure that input and    quality control processes goals are met.
  • Acted as a liaison between accounts payable and Harcourt    Professional Services and Harcourt Higher Education.
  • Ran bi-weekly check runs through People Soft Accounting system and generated daily express checks in times of need.
  • Communicated policy and procedures to division staff and    resolved problems that occurred in the payables procedure.
  • Developed and maintained staff training initiatives on the ever evolving People Soft module.
  • Microsoft Word, Excel, Powerpoint. 
  • Adobe Acrobat (editing and markup)
  • Google Apps (Drive, Sheets, etc.)
  • Project Management Software such as Basecamp, Wrike, Jyra, MS project
  • Dropbox, Box, FTP and other file transfer methods.
  • Adobe Creative Cloud - (basic InDesign, Photoshop, Illustrator)
  • Basic HTML5 coding
  • Proficient in Garage Band and Adobe Audition
  • Vimeo 
Bachelor of Arts: History, Expected in 1998
University of Central Florida - Orlando, Fl
  • Graduated with 3.14 GPA
  • Honor Role 1998
  • Minor in Music Performance
Association of American Publishers
Games for Change

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Resume Overview

School Attended

  • University of Central Florida

Job Titles Held:

  • Director of Operations
  • Executive Project Manager
  • Financial Analyst
  • Accounts Payable Lead


  • Bachelor of Arts

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