Director of Operations Resume Example

Supported Management Team in every way possible.

• Designed, implemented and continually advanced leadership development programs at 11 locations to realize tangible, measurable results to strengthen leadership pipeline from entry level to General Management.
• Received and reviewed management candidate resumes and job application submissions to approve or deny applicants for initial interviews.
• Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
• Created interview questionnaires, job descriptions and advertisements, pre-screening protocols, and post-interview assessments.
• Executed programs to best cultivate learning organization, allowing for employees to develop maximum potential in alignment with passions and abilities.
• Collaborated with leaders to help develop and implement production, retention and recognition strategies.
• Implemented structured processes to identify future leaders at all levels and develop key skills early in careers.
• Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to the ownership group. Strong liability protection record.
• Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
• Advised leadership on HR-related and mandatory reporting issues, including benefits, job services, harassment, employment discrepancies.
• Maintained a safe work environment through problem solving, conflict resolution and mediation.
• Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
• Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
• Formulated corrective action plan through analysis of management feedback and consultation with employees.
• Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge successes of implemented programs.
• Reviewed and followed up on all employee and guest Incident Reports.
• Educated managers using customized teaching methods and hands-on curriculum.
• Developed and shared oral and written assessment strategies for optimal review of employee's abilities.
• Built positive relationships with crew members, Assistant Managers, General Managers, Guests and Vendors.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved operations by working with team members and leadership teams to find workable solutions.
• Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
• Analyzed financial data to identify trends, patterns and strategies.
• Determined and tracked budget expenses with accuracy and transparency.
• Evaluated financial information weekly.