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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dynamic and performance-driven Operations Manager with great communication and leadership skills. Proven success leading productive teams, controlling budgets, resolving conflict, team development, educating and networking. Demonstrates sound judgement and extensive knowledge of employee coaching and mentoring. Remains calm and poised even in high-pressure situations. Energetic professional with engaging personality and service-driven background. Trained in Operations Management top to bottom and HR.

Skills
  • Operations oversight
  • Leadership training
  • Customer retention
  • Sound judgment
  • Policy/program development
  • Schedule management
  • Employee development
  • Profit and loss accountability
  • Performance improvements
  • Recruiting and hiring
  • Conflict resolution
Experience
Director of Operations, 09/2001 to 08/2021
SimplyinsuredRedding, CA,

Supported Management Team in every way possible.

  • Designed, implemented and continually advanced leadership development programs at 11 locations to realize tangible, measurable results to strengthen leadership pipeline from entry level to General Management.
  • Received and reviewed management candidate resumes and job application submissions to approve or deny applicants for initial interviews.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Created interview questionnaires, job descriptions and advertisements, pre-screening protocols, and post-interview assessments.
  • Executed programs to best cultivate learning organization, allowing for employees to develop maximum potential in alignment with passions and abilities.
  • Collaborated with leaders to help develop and implement production, retention and recognition strategies.
  • Implemented structured processes to identify future leaders at all levels and develop key skills early in careers.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to the ownership group. Strong liability protection record.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Advised leadership on HR-related and mandatory reporting issues, including benefits, job services, harassment, employment discrepancies.
  • Maintained a safe work environment through problem solving, conflict resolution and mediation.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
  • Formulated corrective action plan through analysis of management feedback and consultation with employees.
  • Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge successes of implemented programs.
  • Reviewed and followed up on all employee and guest Incident Reports.
  • Educated managers using customized teaching methods and hands-on curriculum.
  • Developed and shared oral and written assessment strategies for optimal review of employee's abilities.
  • Built positive relationships with crew members, Assistant Managers, General Managers, Guests and Vendors.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and leadership teams to find workable solutions.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
  • Analyzed financial data to identify trends, patterns and strategies.
  • Determined and tracked budget expenses with accuracy and transparency.
  • Evaluated financial information weekly.
District Manager, 10/1998 to 08/2001
Bevmo Holdings LlcOrlando, FL,
  • Supervised 6 locations and 30 managers. Managed all performance metrics within Eastside territory. and developed top talent within management structure to promote performance-oriented culture.
  • Cultivated positive rapport with associates and team leadership.
  • Improved profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
  • Spearheaded growth initiatives to improve operational standards.
  • Participated in regional trade shows.
  • Reviewed and discussed monthly P & L's with General Managers with aligned goals.
General Manager, 11/1980 to 09/1998
Holiday Inn Club VacationsCity, State,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Coordinated 9 new restaurant openings from staffing, ordering supplies, scheduling and remaining on site until the team was stable. Relocated for 3 grand openings.
  • Trained new franchisee and was contracted out for 4 months to assist with ownership transition and 2 grand openings.
  • Troubleshooter at various locations until issues were resolved.
  • Assigned to 18+ different locations throughout employment.
Education and Training
: , Expected in
Moses Lake Community College - Moses Lake, WA,
GPA:
High School Diploma: , Expected in
Savannah High School - Anaheim, CA,
GPA:
Activities and Honors

2004 - Current - Board Member and volunteer for WWII Veterans in the 401st Bombardment Group. Reunion coordinator, Secretary, Treasurer, PX sales, General Membership Coordinator.

2008 - Volunteer with the 8th Air Force Historical Society - Reunion support.

1982-2010 - Mentor Jr. High and High School students, Coordinate monthly programs, Camp experiences with 350 students in attendance. Teaching, guiding and counseling. Coordinate volunteer work and job placement.

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Resume Overview

School Attended

  • Moses Lake Community College
  • Savannah High School

Job Titles Held:

  • Director of Operations
  • District Manager
  • General Manager

Degrees

  • Some College (No Degree)
  • High School Diploma

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