Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Passionate social justice professional with strength in motivating, organizing and implementing strategy to establish awareness, understanding and growth through positive change. Compassionate volunteer since boyhood, through family support for various Palestinian advocacy groups. Passionate motivational-speaker with 16 years of experience speaking to audiences of various cultures, including the mental-health industry, academic institutions, and local groups concerned with the nature of addiction, recovery and over-all mental health and wellness. Dedicated to the plight of all who suffer injustice, regardless of age, race, sexual identity, creed, or religion.

  • Leading educational seminars
  • Construction and building
  • Real estate
  • Budget administration
  • Observant nature
  • Cross-cultural understanding
  • Report writing
  • Progress monitoring
  • Recordkeeping
  • Delegation/leadership
  • Strong writing skills
  • Extensive experience and appreciation for technology
  • Exceptional ability to provide a audience specific method of communication, including humor, storytelling, business/professional or general communication characteristics
01/2019 to 02/2021 Director of Operations Simplyinsured | Green Bay, WI,
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Determined optimal construction requirements and site plans.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
  • Motivated and supported field workers completing work to increase work quality and efficiency.
  • Generated reports to assess performance and make adjustments.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Sought link agreements with local, Fire, Police, and Emergency healthcare facilities to establish client flow for mental health and substance abuse patients.
  • Led a team of mental health counselors, up to doctoral level clinicians to provide counseling to clients ranging from substance abuse to more complex mental health conditions like extreme depression, anxiety, suicidal and criminal behaviors.
  • Coordinated with my team to ensure quality control, compliance and strick HIPAA policies and procedures to ensure client confidentiality as well as government standards.
03/2007 to 06/2009 Volunteer Activities Coordinator Bruce Oakley Trucking | City, STATE,
  • Oversaw volunteer logistics, including schedule, inventory and transportation management.
  • Matched volunteers with open positions based on individual strengths and knowledge.
  • Solicited feedback from staff and volunteers to improve existing programs.
  • Matched volunteers to appropriate opportunities by conducting skills-based assessments.
  • Covered vacancies in key roles and assignments when volunteers were absent or unavailable.
  • Translated governing board directives into actionable front-line service policies to meet participant needs.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Presented talks at community groups to promote organizational mission and programs.
  • Produced and updated organizational records and reports, including organizing budgets and documentation.
10/1996 to 11/1998 Airman United States Navy (USN) | City, STATE,
  • Prepared aircraft for rescue and recovery operations in coordination with airfield staff members.
  • Conducted troubleshooting and diagnostic procedures to determine root causes for equipment faults in electrical, mechanical and propulsion systems.
  • Trained and coached junior personnel in proper handling of aviation structural mechanics and safe/proper flight deck procedures.
  • Confirmed safe and quick movement of aircraft on flight decks, hangar decks and to various locations.
  • Maintained various security watch details
  • Honorable discharge
2010 to 2020 OWNER TS LIMO SERVICE, INC. | City, State,
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Supervised performance of clinicians with goals of improving productivity and efficiency
  • Developed business and marketing plans and prepared monthly financial reports.
  • Coordinated with webmaster to develop website and create online advertisements.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Negotiated with healthcare vendors to gain optimal reimbursement for mental health services rendered.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Reviewed company software and business programs to determine value and assess viability in live environment.
  • Analyzed mental health client needs and assisted in determining appropriate resources and strategies.
  • Led startup and opening of TS LIMO SERVICE, INC. and A BRIDGE BACK, LLC creation of operational procedures and workflow planning.
  • Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
  • Set pricing structures according to market analytics and emerging self-pay and healthcare insurance trends.
  • Promoted business on social media platforms to maximize brand identity and generate clients.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections, including with county, and federal government organizations
  • Coordinated with departments of Health and Human Services, several of Illinois county probation and Parole divisions.
Education and Training
Expected in 06/2009 Associate of Arts | Addictions Counseling Triton College, River Grove, IL GPA:
Expected in 06/2011 Bachelor of Science | Behavioral Sciences National Louis University, Chicago, IL GPA:

I graduated at the top of my class in Aviation school, US NAVY, Great Lakes, Illinois-1998

Platoon/Division leader of about 150 Sailors/Marines

Naval Training Center, Great Lakes, Illinois.

I graduated University with a perfect GPA, Magna Cum Laude.

A regular public speaker around the country regarding subjects like drug-abuse, mental health and psychology as whole.

I have been a regular performing storyteller since 2016

From 2005-2007 I gave talks on a weekly basis at the Illinois Department of Juvenile Corrections, Cook County. I mentored and provided feedbacks to inmates under the age of 18 regarding life-skills, altering life-paths to avoid gang affiliation, drug-abuse and establish a robust course of action to rehabilitate their life trajectory

Additional Information

A Bridge Back, LLC was contract/investment based employment.

Fluent in Arabic and its various dialects, semi-fluent in Hebrew.

Extensive volunteer work for various causes including the humanitarian needs of the Palestinians specifically orphans as a result of the conflict through non-political and humanitarian based fundraising.

Currently waiting for pandemic-era restrictions to ease, so that I may return to a graduate degree that i had begun just prior to the outbreak of COVID. I completed nearly one-third of a Master's Degree in Clinical Mental Health Counseling,

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School Attended

  • Triton College
  • National Louis University

Job Titles Held:

  • Director of Operations
  • Volunteer Activities Coordinator
  • Airman


  • Associate of Arts
  • Bachelor of Science

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